Integration Engineer

The Software Integration Team plays a critical role in ensuring that different software systems, platforms, and applications within an organization work seamlessly together. Their primary responsibility is to integrate diverse technologies and ensure smooth communication between systems to achieve business objectives.

About the Role:

• As a Software engineer - Merchant Integration you will be providing support to our merchants
• In isolating, diagnosing, reproducing and fixing technical issues in a timely manner.
• This role requires you to identify and root cause of product defects and offer a quick resolution in collaboration with our developers if necessary.
• To be successful in this role, you must be highly motivated, self-starter, self-learner, and have a sense of urgency.
• Should be passionate about resolving complex technical problems and willing to embrace challenges.

Responsibilities:

• Works directly with developers, merchant and internal teams on pre-integration/post integration issues to provide technical support, consulting and best practices.
• Addressing technical queries on payment APIs, and Plugins and transactions.
• Communicates technical issues to merchants and internal departments.
• Provide timely resolution to our merchant and assist them with Level 1 support with product knowledge and technical troubleshooting skills.
• Enhance the overall experience of our merchants by providing support for technical issues.
• Analysing logs so you can spot common trends and underlying problems and escalate it to the product team in a timely manner.

Requirements:

• To explain complex information in simple, clear terms to non-IT personnel.
• Additional skills required: - Ability to deal with complex issues. - Logical thinker - Good analytical and problemsolving skills. - Up-to-date technical knowledge. - An in-depth understanding of the product and process.
• Good interpersonal and customer care skills. - Accurate records keeping. - Excellent communication skills. Proficiency in English (both written and verbal)
• Knowledge in web development in one or more of the following: Java, JavaScript, C, C++, C#, VB.NET, PHP, or Python will be an added advantage.
• Any Bachelors degree (Technical degree preferred)

What we offer

• A positive, get-things-done workplace
• A dynamic, constantly evolving space (change is par for the course important you are comfortable with this).
• An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
• Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale.
• Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity)