Insurance Claims

As an Insurance Claims B1 professional at our company located in Infopark, Kakkanad, you should have a minimum of 6 months to 1 year of experience in insurance back-office processes, preferably in US Claims support. We are looking for candidates with a background in Commerce, either as Graduates or Postgraduates, to join our team. Please note that individuals from technical backgrounds such as B.Tech are not eligible for this position. Your primary responsibility will be to manage policy setups, changes, and claims intake by coordinating with client contacts through email, chat, and calls. Additionally, you will be conducting quality audits on associates" work, providing feedback, coaching team members, and assisting frontline associates with queries, referrals, and supporting trainees. You will also handle complex account issues, provide on-the-job training for new hires, and conduct process-related training sessions for the team as needed. We require you to have excellent verbal and written communication skills, a willingness to work in rotational night shifts, and the availability for Work from Office (WFO) in Kochi. The ideal candidate should be an immediate joiner with availability to start on 15th July 2025. This is a full-time position that offers benefits such as commuter assistance, health insurance, and Provident Fund. The work schedule is from Monday to Friday, with night shifts and rotational shifts following the US shift timings. If you are currently not located in Ernakulam, Kerala, you should be willing to reliably commute or plan to relocate before starting work. If you meet the educational requirement of having a Bachelor's degree and a minimum of 1 year of experience in US Insurance Claims, we encourage you to apply. Additionally, having a graduation license/certification and availability for night shifts are mandatory for this role. If you are ready to take on this exciting opportunity and can join on 15th July 2025, we look forward to receiving your application.,