Insurance Associate

Process billing and remit requests for various MetLife products across Small, Regional and National markets

Follow up with required stakeholders for additional/missing information or any other relevant task that is important for drawing closure on a case

Ensure that the allocated inventory/task is completed within recommended timelines and accuracy thresholds

Build excellent business relationship with customer groups, peers and seniors

Able to work as a natural team-player in the business functions

Maintain cordial communication with internal and external stakeholder with regards to process and issue resolution

Provide inputs on process and system to the team members

Responds promptly and calmly to changing events and situations

Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of business procedure and policies·

Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers·

Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs·

Should have Problem Solving/Analytical Ability along with ‘Judgment and Decision Making’ skills·

Strong computing skills. Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)·

Self-initiated, drive and zeal for continuous improvement · Knowledge of the function, process and systems·

Clear written and verbal communication with internal and external stakeholder including end customers.

Proficient in E-mail management. Knowledge of Insurance principles in relation to the US Insurance industry.