Instructional Designer & Trainer

Job Title: Instructional Designer & Trainer

Company: MostEdge
Reports To: Training Manager (U.S.-Based)

Job Location: Hyderabad or Vadodara

About MostEdge

MostEdge is a leading technology and services partner for convenience stores and independent fuel retailers across the United States. Our solutions support critical retail operations including back office management, invoice processing, pricing, scan data, loyalty, surveillance, and operational insights. We help store owners simplify complexity, improve profitability, and make smarter business decisions.

As our customer base and solution offerings grow, MostEdge is expanding its learning programs to support both internal teams and customer-facing education.

About the Role

The Instructional Designer & Trainer is responsible for designing, developing, and delivering high-impact learning experiences that support MostEdge employees and our convenience store customers. This role blends instructional design expertise with hands-on training delivery and requires a strong understanding of c-store and fuel retail operations.

In addition to internal training, this role will develop industry-specific courses and customized training content tailored to customer needs, ensuring learning solutions are practical, relevant, and directly aligned to how stores operate. This position reports to the U.S.-based Training Manager and partners closely with product, operations, sales, and customer success teams.

Key Responsibilities

Instructional Design & Industry-Specific Learning

• Design and develop industry-specific learning programs for the convenience store and fuel retail environment, including:
• Invoice management and back-office workflows
• Pricing, scan data, and category management fundamentals
• Surveillance, loss prevention, and operational controls
• Store operations and compliance-related processes
• Create engaging eLearning, microlearning, ILT/VILT, job aids, SOPs, and playbooks that reflect real-world store scenarios.
• Translate complex technical and operational concepts into clear, actionable learning experiences for varied audiences.
• Apply adult learning principles and instructional design methodologies (ADDIE, Agile, or hybrid approaches).
• Develop assessments, scenario-based learning, and performance-based knowledge checks tied to operational outcomes.
• Maintain and update content to reflect product enhancements, regulatory changes, and industry trends.
• Ensure all learning materials align with MostEdge branding, quality standards, and tone.

Customized Customer Training

• Design and deliver customized training content based on specific customer needs, store formats, and service configurations.
• Partner with sales, onboarding, and customer success teams to assess customer learning requirements and define training scope.
• Adapt standard MostEdge training materials into customer-specific formats, workflows, and use cases.
• Support customer onboarding, product adoption, and advanced training engagements.
• Deliver virtual and occasional in-person customer training sessions as needed.

Training Delivery & Facilitation

• Facilitate live training for internal teams and customers, including:
• New hire onboarding
• Product and service training
• Role-based and refresher training
• Adjust facilitation style for diverse learner groups, from internal support teams to store operators and field personnel.
• Lead train-the-trainer sessions and support SMEs in delivering consistent training experiences.
• Collect learner feedback and performance insights to improve training effectiveness.

Collaboration & Program Support

• Collaborate with the Training Manager, SMEs, product leaders, operations, and customer-facing teams to identify learning needs.
• Support MostEdge Academy and LMS content development and maintenance.
• Contribute to curriculum maps, learning pathways, and documentation standards.
• Help scale training programs to support company growth while maintaining consistency and quality.

Qualifications

Required

• Bachelor’s degree in Instructional Design, Education, Learning & Development, or related field (or equivalent experience).
• 3+ years of experience in instructional design and learning content development.
• Proven experience delivering instructor-led and/or virtual training.
• Strong understanding of adult learning theory and instructional design best practices.
• Experience using eLearning authoring tools (e.g., Articulate Rise/Storyline or similar).
• Excellent written, verbal, and facilitation skills.
• Ability to manage multiple projects and work cross-functionally.

Preferred

• Experience in convenience store, retail, fuel, or multi-location operations.
• Experience developing customer-facing or client-specific training programs.
• Familiarity with LMS platforms and learning analytics.
• Experience supporting onboarding, customer success, or operational training initiatives.

Why Join MostEdge

• Build industry-specific learning that directly impacts retailer success
• Influence both internal capability building and customer education
• Work in a collaborative, growing Learning & Development environment
• Help shape scalable, high-value training programs for a national customer base

Job Type: Full-time

Pay: ₹225,242.01 - ₹894,757.70 per year

Work Location: In person