Institutional Investment Operations Specialist

Key Responsibilities:

Strategic Execution and Delivery:

• Understand Shared Services divisional priorities; draft and execute the division's target operating model
• Work with Finance partners to review divisional forecasts, budgets, and cost allocation models
• Review and opine on Shared Services location and offshoring strategy, while focusing on concentration risk
• Perform a quarterback role to handhold complex deliverables requiring immediate execution
• Engage with third party vendors,perform assessment for data quality requirementsandprovide recommendations for investments
• Executive Communication:
• Possess superior verbal and written communication skills
• Collaborate with senior leaders across the Shared Services LOBs globallyto create executive ready presentations
• Present information to persuade, educate, and enhance understanding at all levels
• Drive complex issues and deliverables into effective outcome-oriented conversations
• Lead and facilitate cross-operational forums that help identify and solve issues for shared services stakeholders
• Liaise with CIB Control, Compliance, Legal, Technology, Front and Middle Office on enterprise initiatives

• Global Stakeholder Management:
• Maintain a harmonious relationship with global stakeholders, effectively syndicating on relevant issues, influencing to arrive at the right decisions
• Interact and communicate with the business partners / requestors on a regular basis and effectively manage expectations
• Institute sturdy communication channels with business partners to manage escalations and take proactive steps to avoid any form of escalations
• Assist in onboarding new Shared Services teams including setting up processes, procedures, and controls

• Change Leadership:
• Partner with teams within and outside of Shared Services to operationalize regulatory reforms and implement process controls
• Convert business problem statements into cost effective, scalable, reliable & user-friendly solutions
• Lead change initiatives across the division in a seamless manner collaborating with global stakeholders
• Identify opportunities for increasing operational efficiencies
• Measure effectiveness and efficiency of the Operational processes and should be able to drive technological interventions to build scale and efficiency
• Assist in projects on data interfaces between systems such as defining project scope, data requirements and sources/resources
• Participate in projects requiring data cleanups, process improvement analysis and reporting

• Risk & Control Mindset:
• Assist Shared Service line managers toassess, manage and mitigate riskby measuringkey risk indicators (KRIs) through developing and maintaining the Risk Quotients (RQ's) and key performance indicators (KPIs)to help the line teams to improve throughput while reducing risk
• Ensure operational practices follow relevant risk standards, policies and regulations to maintain an effective control environment
• Be a steward for the divisionalBCP strategy keep the plan updated and organize periodic dry runs
• Collaborate with Operational Risk, Control Executives and PRE (Process Review and Enhancement) teams to log and monitor Issues and Corrective Actions when operational incidents are identified

• Process Re-engineering:
• Support and manage the delivery of the division's strategic programs in a high quality, cost effective, timely and sustainable manner with risks and issues identified, prioritized, escalated, and managed in a timely and open fashion
• Partner with LOB owners to implement projects that solve key regulatory and operational needs
• Perform root cause analysis to propose ideas that improve front to back processing across the trade lifecycle
• Work on Proof of Concepts (POC's) with third party vendors to determine the path forward on contracts, whilst considering longer term internal strategic solutions

Required Qualifications:

• MBA or an advanced degree (or equivalent experience)
• 6+ years of capital markets industry with a top tier bank and/ or project management experience is preferable
• Strong candidates should possess superior verbal and written communication skills, portray great levels of accountability and attention to detail
• Candidates should be able to work effectively in a demanding, fast-paced, dynamic environment, handling multiple tasks and projects concurrently, while maintaining quality, accuracy and integrity
• Candidates should have experience presenting information to persuade, educate, and enhance understanding at all levels
• Candidatesshould be able to work in a global team, interact at different levels and handle a wide range of deliverables with varying levels of complexities

Preferred Skillsets:

• Proven experience in capital market industry
• Experience working withdata analytics, business intelligence, and data governance to drive tactical and strategic decisions and planning
• Quick learner and ability to adapt to changing priorities
• Effective organizational, multi-tasking and prioritization skills
• Experience managing/ partnering with global teams, location strategy and planning
• Experience identifying and driving process improvements in complex and institutional banking environment
• Understanding of key operational risk components, including experience driving consistency and quality across all aspects of a risk function
• Ability tounderstand and work with data, including creating alignment among various data sources, developing trends, and creating risk-based analytics from multiple information sources
• Very strong analytical skills including leveragingMicrosoft Excel, Access, and PowerPoint applications
• Strong communication, negotiation, and collaboration skills, including the ability to negotiate with numerous parties and reach agreeable solutions
• Prior success in working and communicating with managers across all levels of the organization
• Proven ability and experience in being able to look at the big picture across a risk program and implement successful strategy and solutions
• Strong organizational skills, attention to detail, and adherence to strict deadlines in a fast-paced environment
• Ability to effectively multi-task and successfully work on several unrelated projects at the same time
• Excellent interpersonal and communication skills and experience in articulation of risks both verbally and in writing to various levels of staff and management
• Working knowledge of Capital Markets flows (Institutional Securities sales and trading and/or investment banking) in operations, risk management, client service, or compliance/regulatory/legal capacity
• Experience with middle office functions and key concepts of settlements, trade matching, and reporting.
• Basic understanding of front to back capital markets financial operations flows, working knowledge of client onboarding, security master, middle office support, tax documentation, and general tax and cost basis knowledge