InP - Financial Crime & Credit Associate II

• Review application, fraud prevention data and customers credit files to make lending decision.
• Ensure all relevant systems are updated accordingly with correct outcome.
• Where applicable escalate concerns using proper channels.
• Correspond with customers to obtain information and/or supporting documentation.
• Ensure compliance with all applicable regulations.
• Other related duties assigned as needed.

• Fluent in English

FIS JOB LEVEL DESCRIPTION Developing support role. Moderate skills with high level of proficiency. Performs either credit underwriting/ fraud/AML support activities by following standard processes and work instructions. Depending on location may handle calls from existing customers, applicants applying for credit or savings products, victims of fraud and/or financial institutions. Should work under minimum supervision and adhere to standard processes and work instructions in order to make informed decisions. Should have the ability to question and challenge where applicable in order to make decisions on savings, loans and credit card applications. May also be responsible for customer and transaction monitoring for new and existing customers. Will handle with more complex cases such as appeals or referrals from other departments or team members. Location dependant may also deal with boarded application fraud. Could potentially coach and share information with associates with less experience and/or expertise. May consult with senior peers and team leads to learn through experience. Will be expected to meet agreed handling times for processing work whilst maintaining required quality standard. Will be required to carry out other duties as determined by business needs. Typically requires a minimum of 1 to 2 years customer service /fraud detection/ credit underwriting support experience or relevant transferrable skills.