Job Summary:We are looking for a friendly, well-spoken Front Desk Receptionist cum Telecaller with Good English communication skills to manage our front office and handle incoming and outgoing calls. The ideal candidate will be the first point of contact for visitors and clients, ensuring a welcoming and professional atmosphere while also assisting in basic telecalling responsibilities. Key Responsibilities: Front Desk Management:Greet and welcome clients, visitors, and guests in a warm and professional manner. Manage the reception area to ensure it is clean, organized, and presentable. Maintain visitor logs and ensure proper check-in/check-out procedures. Handle inquiries in person, over the phone, and via email. Telecalling:Make outgoing calls to potential clients/customers as per requirement. Follow up on leads and ensure timely updates to the team. Handle basic customer queries and redirect calls to appropriate departments. Maintain call records and reports. Requirements: 0 to 2 years of experience in a similar role. Excellent verbal and written communication in English. Polite, confident, and customer-oriented approach. Basic computer skills (MS Office, Email, etc.) Well-groomed and presentable. Ability to multitask and stay organized.

Job Overview:As an Academic Counsellor at Innovative Academy, you’ll be the frontline champion connecting eager minds with the perfect courses. Your mission: handle inbound/outbound calls, counsel students with clarity and empathy, match their goals with courses that fit, and smash those sales targets like a pro. This role blends the art of guidance with the grit of sales—no sugar-coating, just results. Key Responsibilities:Manage and respond to incoming calls from prospective students with a professional and friendly attitude. Counsel students individually to understand their educational goals, interests, and challenges. Provide clear, tailored course recommendations that align with each student’s aspirations and eligibility. Maintain and update student records accurately in the CRM or database system. Achieve or exceed monthly and quarterly sales targets by converting inquiries into enrollments. Follow up with prospective students to nurture leads and encourage timely enrollment. Collaborate with the admissions and marketing teams to ensure seamless student onboarding. Keep abreast of all course offerings, eligibility criteria, and admission processes to advise students accurately. Handle objections and questions confidently to support student decision-making. Skills: Previous experience in academic counselling, sales, or customer service preferred. Excellent communication skills — both verbal and written — with the ability to engage and persuade. Strong listening skills to genuinely understand student needs. Goal-oriented mindset with proven ability to meet or exceed sales targets. Familiarity with CRM tools and Microsoft Office Suite. Patient, empathetic, and able to handle sensitive situations professionally. Comfortable working six days a week, Monday through Saturday.