Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds' most successful Fortune 500 and Fortune 1000 companies. Your Impact as a Content Engineer Work on trainings related to Automation and Programmability in Cisco Products, Technologies, and Solutions Contribute to industry-leading certifications like CCNA, CCNP, and CCIE Responsibilities Develop a variety of learning content: Online courses (eLearning modules) Instructor-led training materials (presentations, handouts) Blog posts, tutorials, and articles Hands-on educational labs and scenarios Collaborate with SMEs to ensure content accuracy and relevance Translate complex technical information into easy-to-understand language for various audiences (beginner, intermediate, advanced) Develop engaging and interactive lab and scenario experiences Apply adult learning principles to ensure content is effective and meets learning objectives Proofread and edit content for clarity, grammar, and consistency Stay up-to-date on the latest Enterprise Networking, Service Provider technologies and products Technical Advocacy Explore the use of AI in content design and development Qualifications 5+ years of software development experience Experience with Python, Go, PHP, Node, C++, or Java Proficiency in using REST and other API interfaces Understanding of Software Development methodologies Experience implementing Continuous Development / Continuous Integration Direct application of automation and configuration tools like Ansible, Puppet, Terraform, etc. 2+ years of Linux system administration experience 5+ years of experience using revision control systems like Git, Subversion, or Mercurial Understanding of Networking Technologies, TCP/IP, routing, switching, and security Excellent written, communication, and presentation skills Instructional design skills or some experience in creating trainings and videos Experience with VMware, ESXi, and vCenter Preferred Qualifications Experience with Cisco hardware and software solutions Cisco DevNet Associate, Cisco DevNet Professional, and/or Cisco Certified DevNet Specialist Cisco CCNA or CCNP Certification Contributed to an open source project or published personal project on GitHub/GitLab Video presenter skills to create engaging videos on technical topics Ability to translate complex technical information into clear and concise language Experience with adult learning principles and instructional design Excellent communication and collaboration skills Ability to work independently and meet deadlines Strong presentation skills Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered. Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities. Remote work opportunities Focus on work/life balance. Immigration Program supporting immigration to Canada for eligible employees. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.
