Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds' most successful Fortune 500 and Fortune 1000 companies. Your Impact as a Content Engineer Work on trainings related to Automation and Programmability in Cisco Products, Technologies, and Solutions Contribute to industry-leading certifications like CCNA, CCNP, and CCIE Responsibilities Develop a variety of learning content: Online courses (eLearning modules) Instructor-led training materials (presentations, handouts) Blog posts, tutorials, and articles Hands-on educational labs and scenarios Collaborate with SMEs to ensure content accuracy and relevance Translate complex technical information into easy-to-understand language for various audiences (beginner, intermediate, advanced) Develop engaging and interactive lab and scenario experiences Apply adult learning principles to ensure content is effective and meets learning objectives Proofread and edit content for clarity, grammar, and consistency Stay up-to-date on the latest Enterprise Networking, Service Provider technologies and products Technical Advocacy Explore the use of AI in content design and development Qualifications 5+ years of software development experience Experience with Python, Go, PHP, Node, C++, or Java Proficiency in using REST and other API interfaces Understanding of Software Development methodologies Experience implementing Continuous Development / Continuous Integration Direct application of automation and configuration tools like Ansible, Puppet, Terraform, etc. 2+ years of Linux system administration experience 5+ years of experience using revision control systems like Git, Subversion, or Mercurial Understanding of Networking Technologies, TCP/IP, routing, switching, and security Excellent written, communication, and presentation skills Instructional design skills or some experience in creating trainings and videos Experience with VMware, ESXi, and vCenter Preferred Qualifications Experience with Cisco hardware and software solutions Cisco DevNet Associate, Cisco DevNet Professional, and/or Cisco Certified DevNet Specialist Cisco CCNA or CCNP Certification Contributed to an open source project or published personal project on GitHub/GitLab Video presenter skills to create engaging videos on technical topics Ability to translate complex technical information into clear and concise language Experience with adult learning principles and instructional design Excellent communication and collaboration skills Ability to work independently and meet deadlines Strong presentation skills Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered. Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities. Remote work opportunities Focus on work/life balance. Immigration Program supporting immigration to Canada for eligible employees. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.
As a part of Innovatia Technical Services Inc. (ITSI), an industry-leading technology outsourcing support provider specializing in the telecommunications industry for over 20 years, you will be responsible for various key functions in the Human Resources department. With a team of over 300 professional experts globally, we serve renowned Fortune 500 and Fortune 1000 companies. Your responsibilities will include managing the US recruitment and onboarding processes, conducting interviews, and ensuring a seamless onboarding experience for new employees. You will also address employee concerns, conduct workplace investigations when necessary, and cultivate a positive and inclusive work environment. Coordinating and managing employee benefits, including health insurance, leave policies, and retirement plans will also be a crucial aspect of your role. Identifying training needs, organizing learning sessions, and supporting the continuous professional development of employees will be essential. Additionally, you will be involved in supporting goal setting, managing performance review processes, and tracking performance improvement plans. Ensuring compliance with US labor laws, company policies, and HR regulations will be a key focus area. Maintaining accurate and updated employee records in the HR information system (HRIS) and generating HR reports to analyze trends related to headcount, attrition, and employee satisfaction will also be part of your responsibilities. To be successful in this role, you should have a minimum of 5-6 years of experience in HR Generalist or similar HR roles, a strong understanding of labor laws and compliance practices, excellent communication and interpersonal skills, and a high level of discretion and integrity when handling confidential information. You should also be comfortable working night shifts (US hours). Innovatia offers a comprehensive benefits package, including a Health Insurance policy, an Employee Wellness Program focusing on mental health, robust reward and recognition programs, and various company incentive programs. You will also have access to an attractive leave policy, growth and learning opportunities, remote work options, and a focus on work/life balance. Additionally, there is an Immigration Program supporting immigration to Canada for eligible employees. We appreciate your interest in joining our team at Innovatia. Please note that only selected candidates will be contacted for an interview. Innovatia is an equal opportunity employer committed to diversity and inclusion in the workplace.,
Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds' most successful Fortune 500 and Fortune 1000 companies. Responsibilities Provide top quality technical support, troubleshooting of IT networks and communications systems, including associated applications Work remotely with end-users and technicians, diagnose and recommend solutions leading to resolution of issues in VoIP environments Collect system and event log information Document in detail all site information, troubleshooting steps, and time reporting in Customer Relationship Management Systems Install, configure, and maintain lab equipment Qualifications Post-secondary education in a technical field Experience in any of the following areas is considered an asset: Technical Support experience Previous experience using CRM database Support of core PBX Technology and related VOIP networks. Knowledge and experience with Avaya PBX products like IP office server edition, IP office 500v2/Communication Manager. Experience in analyzing packet captures through Wireshark and experience troubleshooting audio issues. Experience analyzing SIP traces and troubleshooting SIP protocol related issues. TCP/IP (IP Networking) Linux Operating Systems; Windows 2003/2008 server, and telephony technologies (ISDN, SIP, H.323, etc) Capable of troubleshooting converged networks, IP/VOIP issues across LAN/WAN, VPN, VLAN Routers, Firewalls, Switches, IP PBX deployment, TCP/IP (IPv4), DNS Logical and analytical approach to problem solving GREAT communications skills Strong technical aptitude Organized, independent, dependable, self-motivated, takes ownership and initiative Proficient in written and verbal English with excellent communication/soft skills Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered. Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities. Remote work opportunities Focus on work/life balance. Immigration Program supporting immigration to Canada for eligible employees. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.
Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds' most successful Fortune 500 and Fortune 1000 companies. Innovatia Technical Services Inc. (ITSI), a wholly owned subsidiary of Innovatia Inc., is looking for Technical Support Specialists to provide excellent customer service to our customer, one of North America's leading information technology companies. You will join an existing team of highly skilled technical support professionals where training and certifications are provided. Responsibilities In depth communication skills to be able to provide technical knowledge transfers to our end user community as well as service technicians. The position is part of our Global Voice Operations team. Provide top quality technical support, troubleshooting of Information Technology networks, PBX Systems and ancillary equipment such as voicemail. Must be able to work remotely to resolve customer issues by utilizing your skills, knowledge and experience with call quality issues in VoIP environments. Collect and analyze packet trace information. Create reproduction of customer environments Document in detail all site information, troubleshooting steps, and time reporting in Customer Relationship Management Systems Flexible work schedule is a requirement, must be able to work weekends when necessary. Some on call work may be required. Qualifications Preferably 5+ years of experience supporting Avaya Products A minimum of 5 years' experience supporting telecommunications as well as related experience in Data Networking as it applies to telecommunications. Primary Skill: Communication Manager (CM), Session Manager, System manager (SM, SMGR) would be an advantage. Experience in networking with a strong foundation in LAN/WAN routing, switching, and TCP/IP, VoIP Experience in VOIP and SIP (Session Initiated Protocol) , Frame Relay, PPP, and MPLS networks. Understanding of Server Hardware Knowledge or familiarity with physical layer testing standards for DS0's & DS1's Knowledge Vectoring, VDN, Skills, Variables, System configuration, ARS Table, Routing Plan, Service hours tables, Moves, Adds and changes. Advanced Troubleshooting skills Knowledge of Wireshark, network sniffs, etc. Strong familiarity and experience installing, administrating, troubleshooting and maintaining VOIP/SIP solutions and applications. Linux Red Hat distributions Technical experience in UC platforms Telecommunications industry Networking certifications such as CCNA, MCP, VCTA, VCP is an asset. Avaya Certifications such as ACIS and/or ACSS is an asset. Minimum 2 year certification program in IT and/or telecommunications or a Bachelor of Engineering or equivalent work experience Hands-on work experience supporting IT/Telecommunication products. Triages, diagnoses, and remediate customer problems using existing troubleshooting documents as well as own knowledge of networking equipment and operations. Technology serviced may include) the following: Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered. Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities. Remote work opportunities Focus on work/life balance. Immigration Program supporting immigration to Canada for eligible employees. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.