Infra Tech Support Practitioner

Job Description

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : NAS Architecture and Design Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Implement new technologies to enhance system performance- Conduct regular system audits to ensure compliance with regulations- Train team members on new technologies and best practices Professional & Technical Skills: - Must To Have Skills: Proficiency in NAS Architecture and Design- Strong understanding of network protocols and configurations- Experience in troubleshooting hardware and software issues- Knowledge of server and network security best practices- Hands-on experience with system monitoring tools Additional Information:- The candidate should have a minimum of 5 years of experience in NAS Architecture and Design- This position is based at our Bengaluru office- A 15 years full time education is required Qualification 15 years full time education