Infra Tech Support Practitioner

Job Description

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Microsoft Azure Windows Virtual Desktop Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms within a defined operating model, providing hardware/software support and implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: Excellent knowledge of Azure Infrastructure services. Excellent Installation/configuration/Administration knowledge of Azure AVD (Azure Virtual Desktop).. Experience in configuring & monitoring different attributes and handling scale up and scale down scenarios for the application in Azure. Provide best practices around provisioning production and non-production environments on Azure to optimize the usage. Good experience in Azure platform Services, understanding of their capabilities and limitations and being able to architect and deliver solutions leveraging virtual desktop infrastructure (VDI). Closely work with customer to understand the business objectives and define solutions to meet the business objectives Excellent experience on Building, Customizing, Hardening and Fine Tuning AVD Images. Good Hands on experience over Scripting Tool (Powershell) Excellent in Troubleshooting Issues on Windows Operating Server/VMware/Azure AVD Platform. Excellent knowledge on Group Policy Implementation and Troubleshooting.. Good Knowledge on Azure networking concepts. Good Knowledge on Azure Storage concepts. Experience with Multi-Tenant Support Model. Open for shifts and 24*7 Support. Good Communication Skills. Overall Experience 4-6 Years. MCSA, AZ-104 , AZ-900 Certified. Qualifications 15 years full time education