Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Bengaluru
>
Accenture
>
Infra Tech Support Practitioner

Infra Tech Support Practitioner

Accenture

15 - 20 years

1 - 5 Lacs

Bengaluru

Posted:11 hours ago| Platform:

Apply

Skills Required

switching networking f5 cisco routers troubleshooting infoblox network infrastructure wan networking protocols ddi ssl vpn patch management cisco wireless change management fault management fortigate firewall firewall ipsec infrastructure lan

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Network Infrastructures

Good to have skills :NAMinimum
3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Must Have

Skills:

Cisco Data center routing & Switching, F5 Load balancer and WirelessGood to Have

Skills:

Firewall and Infoblox (DDI)
Roles & Responsibilities:- Prepare moderate to complex network designs/schematics to address specific customer network solution requirements.

Prepare work orders containing instructions to be used by technicians to configure network hardware and software.- Work with customer technical teams to provide solutions for customers internetworking communications requirements.

Configure and troubleshoot WAN/ LAN/ WLAN equipment in a complex environment.

Remotely support new installs, circuit upgrades and logical changes
Professional & Technical
Skills:

- Should be able to lead a team and Excellent knowledge and troubleshooting skills on Cisco Wireless Controllers, Cisco Routers, Firewalls Fortinet, F5 Load Balancers, IPSEC, SSL VPN and Infoblox DDI.

Maintain design of LAN/WAN including protocols and routing Troubleshooting critical incidents and problem tickets Identify potential failures and recommend solution.

Update knowledge base with known errors/resolutions.

Provide day to day operational support for the in-scope device Management Services and Advance level knowledge of Fault Management like Identify and Classify Fault, Investigate and Diagnose Fault and Provide Fault resolution.- Should have very good experience of software patch management to manage the Extreme cloud patch management cycle, patch testing and deployment of patches on timely basis.

Experience in managing Multi-Client Networks, WAN Links, LAN Management and Excellent knowledge of Advanced Networking and Network Protocols.

Co-ordinate with 3rd party vendors for Network Hardware replacement & Core level debugging.

Follow ITIL process with proving skills in working with Incident & Change management methodologies.

Should be able to drive Network projects & work at the Data center during deployment of Network hardwares Experience with Wireshark or other NAM tools.
Additional Information:- Should have 6 to 8 years of experience in Network operational support/management roles.

Should have supported Network deployments.

Should have experience performing Network transitions / transformations.

Good understanding of procedures, application, and concepts within own subject area.

Flexible to work in 24x7 environment.
Educational Qualification:BS or BA in Engineering, Computer Science or equivale.Additional Information:Certifications in CCNA, CCNP or any other relevant certifications.Qualification
15 years full time education

More Jobs at Accenture

GN - SONG - Service - Genesys Analyst

Chennai, Mumbai, Bengaluru

2 - 7 yrs

INR 4 - 9 Lacs

GN - SONG - Service - Genesys Analyst

Pune, Hyderabad, Gurgaon

2 - 7 yrs

INR 4 - 9 Lacs

S&C Global Network - AI - Supply Chain Analytics - Consultant

Mumbai

3 - 7 yrs

INR 22 - 27 Lacs

GN - SONG - Service - Genesys Senior Manager

Chennai, Mumbai, Bengaluru

12 - 15 yrs

INR 50 - 55 Lacs

GN - SONG - Service - Amazon Connect Functional Consultant

Delhi, Mumbai, Bengaluru

4 - 8 yrs

INR 5 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Accenture

Professional Services

Dublin

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Infra Tech Support Practitioner