Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Network Infrastructures

Good to have skills :Network Security OperationsMinimum
5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing hardware and software support, and implementing technology solutions across server and network areas. You will work both remotely and onsite, ensuring that configured services operate smoothly within established processes and models. Your role will require you to troubleshoot basic and intermediate level issues, contributing to the overall efficiency and reliability of the systems in place.
Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and recommend improvements. Professional & Technical
Skills:

- Must To Have

Skills:

Proficiency in Network Infrastructures.- Good To Have

Skills:

Experience with Network Security Operations.- Strong understanding of network protocols and architectures.- Experience with troubleshooting network connectivity issues.- Familiarity with server management and maintenance.
Additional Information:- The candidate should have minimum 5 years of experience in Network Infrastructures.- This position is based at our Bengaluru office.- A 15 years full time education is required.Qualification
15 years full time education