Job
Description
About The Role
Project Role :Infra Tech Support Practitioner
Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Microsoft Azure IaaS
Good to have skills :Cloud Infrastructure, Cloud Design and Build
Minimum 5 year(s) of experience is required
Educational Qualification :15 years full time education
Job Title:Senior Windows support engineerPosition SummaryIn a mature End User Computing (EUC) environment, we are seeking a Windows Infrastructure Expert (Level 4) to provide design and Level 3 support for Windows Server services focused on EUC infrastructure. The role involves managing, supporting, and optimizing Windows and Azure-based environments, ensuring secure, reliable, and automated operations across global datacenters and cloud platforms.Key ResponsibilitiesInfrastructure Design & Support (L3):
Provide design and Level 3 support for Windows Server services and EUC infrastructure.Manage and maintain key components such as Hyper-V, IIS, KMS, and Terminal Services License Management.Perform root cause analysis and implement permanent fixes for recurring infrastructure issues.Incident & Problem Management:Take ownership of critical incidents, perform in-depth investigations, and ensure permanent resolutions through RCA reports Azure & Cloud Operations::Support operations in Microsoft Azure, including server migration and automation.Participate in the datacenterless project to migrate workloads from on-premises to Azure.Transition on-premises SQL instances to Azure SQL Managed Instances while maintaining performance and security standards.Transition & Service Provider Coordination:Facilitate transition with the next service provider in the EUC server area, ensuring continuity of operations and adherence to procedures.Support cutover activities for entities & more and similar organizational migrations.Ensure proper monitoring, documentation, and operation procedures are handed over effectively.Automation & Optimization:Contribute to infrastructure automation and configuration consistency using PowerShell or similar tools.Continuously improve performance, reliability, and manageability of EUC and server environmentsCross-team Collaboration:Work closely with application teams, platform engineers, and architects to ensure operational excellence and continuous improvement.Documentation & Knowledge Sharing:Write and maintain high-quality technical documentation, troubleshooting guides, and platform knowledge bases.Contribute to internal training and technical enablement sessions.Governance & Best Practices:Enforce compliance with client's infrastructure standards and security baselines.Document designs, operational processes, and troubleshooting procedures for long-term maintainability.Required Skills &
QualificationsCertification:Microsoft Certified:Windows Server Hybrid Administrator AssociateMicrosoft Certified:Azure Administrator Associate (AZ-104)Microsoft Certified:Azure Solutions Architect Expert (AZ-305)Technical Expertise- 6+ years of hands-on strong background in Windows Server infrastructure (design, deployment, and advanced troubleshooting). Proficiency in Hyper-V, IIS, KMS, and TS License Management. Experience managing Azure infrastructure, including automation and monitoring. Good understanding of networking, firewall configurations, and EUC platform management. -Familiarity with SQL Server migrations to Azure SQL Managed Instances.Tools & Automation :Hands-on with PowerShell scripting and infrastructure automation tools.Knowledge of Active Directory, Group Policy, and security hardening.Soft
Skills:Strong analytical, documentation, and cross-functional communication skills.Ability to work in a collaborative, international environment.Proactive, detail-oriented, and committed to operational excellence.Change Management & Governance:Understanding of ITIL or internal change management best practices.Experience coordinating platform upgrades, patch management, and rollout strategies.Security & Compliance:Ensure Windows Server environments comply with corporate and regulatory security policies.Implement and maintain security baselines, hardening standards, and access controls.Manage patching, vulnerability remediation, and configuration compliance across EUC and server platforms.Collaborate with Cybersecurity and Compliance teams to ensure systems adhere to client's global security framework.Maintain and audit Active Directory security, including privileged access and GPO enforcement.Support identity protection, encryption (BitLocker), and certificate management initiatives.Additional information:Bachelor's or Master's degree in Computer Science, Information Technology, or equivalent.6+ years of experience in Windows Server design, implementation, and Level 3 support.Proven record in Azure cloud integration and EUC platform operations.Excellent communication, teamwork, and documentation skillsFocused on reliability, automation, and service excellence.
Qualification 15 years full time education
