Infra Tech Support Practitioner

 About The Role  

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Site Reliability Engineering, Linux

Good to have skills :NA
Minimum 7.5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, collaborating with team members, and ensuring that all configured services operate smoothly across multiple platforms. You will be responsible for both remote and onsite support, troubleshooting hardware and software problems, and implementing technology solutions at the operating system level. Your role will require you to work within defined operating models and processes, ensuring that all systems function optimally and meet the needs of the organization. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Assist in the development and implementation of best practices for system maintenance and support.- Monitor system performance and proactively address potential issues before they impact operations. Professional & Technical
Skills:

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Must To Have Skills:

Proficiency in Site Reliability Engineering, Linux.- Strong understanding of system architecture and design principles.- Experience with cloud computing platforms and services.- Familiarity with automation tools and scripting languages.- Knowledge of network protocols and security best practices.
Additional Information:- The candidate should have minimum 7.5 years of experience in Site Reliability Engineering.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education