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Team Lead, Customer Support Aptean India

1.0 - 5.0 years

0 Lacs

madurai, tamil nadu

On-site

Role Overview: As a Team Lead - Customer Experience Support at Aptean, you will provide hands-on guidance to a team of 7 support engineers working on a process manufacturing-focused ERP platform, especially its Finance modules (GL, AR, AP, FA, etc.). Your role will involve combining technical expertise with team mentorship, issue resolution, and day-to-day operational leadership in a rotational 24x7 support model. Key Responsibilities: - Act as the first-level escalation point for the team in resolving complex ERP support queries. - Guide and coach a team of young engineers handling ERP support tickets, particularly in financial modules. - Monitor ticket queues and ensure timely response and...

Posted 5 days ago

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