Information Security Operations Engineer

Identity & Access Management (IAM) - User Lifecycle Management, maintaining roles(RBAC), entitlements, and policy violations in SailPoint IIQ, Okta (SSO, MFA, SCIM), and Keeper. Troubleshooting authentication/authorization failures and managing quarterly access certifications. Secrets & Key Management - Operating and tuning HashiCorp Vault, provision accounts, manage PKI/TTL policies, champion best practices. Secure Endpoint Management - Operating and Managing EDR / NDR to ensure the tools are configured as per industry best practices Secure Network Access - Administering Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) policies, SSL-inspection exceptions, and environmental health. Ticket & Workflow Governance - Monitoring inbound ticket queues, review access and change requests, and approve or decline workflows in line with internal security policies Third-Party Risk Coordination - Facilitating vendor-led third-party risk assessments: act as primary liaison between the external assessment partner and internal system owners, gather evidence, track remediation items, and ensure assessments are completed on schedule. Client-Facing Communication - Owning ticket queues, status calls, and post-mortems; ensure SLAs are met and stakeholders remain informed 3+ years in security operations, IT ops, or IAM engineering. Hands-on admin experience with at least three of the following: SailPoint IIQ, Okta, HashiCorp Vault, Zscaler, Keeper, Duo, AWS IAM, Azure AD. Working knowledge of authentication protocols (SAML, OAuth 2.0/OIDC, Kerberos, LDAP) and network fundamentals (TCP/IP, TLS, DNS). Familiar with ITIL-based incident, change, and problem-management processes. Excellent written and verbal communication skills; able to run client calls and produce clear after-action reports. Benefits: Tower s headquarters are in the historic Equitable Building, right in the heart of NYC s Financial District and our impact is global, with over a dozen offices around the world. At Tower, we believe work should be both challenging and enjoyable. That is why we foster a culture where smart, driven people thrive - without the egos. Our open concept workplace, casual dress code, and well-stocked kitchens reflect the value we place on a friendly, collaborative environment where everyone is respected, and great ideas win. Our benefits include: Generous paid time off policies Savings plans and other financial wellness tools available in each region Hybrid working opportunities Free breakfast, lunch and snacks daily In-office wellness experiences and reimbursement for select wellness expenses (e.g., gym, personal training and more) Volunteer opportunities and charitable giving Social events, happy hours, treats and celebrations throughout the year Workshops and continuous learning opportunities At Tower, you ll find a collaborative and welcoming culture, a diverse team and a workplace that values both performance and enjoyment. No unnecessary hierarchy. No ego. Just great people doing great work - together. Tower Research Capital is an equal opportunity employer.