Information Developer

Technical Writer (Information Developer) - Shape the Future of User Experience

Are you ready to redefine technical documentation?

What Youll Do: Your Impact at Druva

• Pioneer AI-Powered Content:

  Be at the forefront of technical communication by leveraging cutting-edge AI tools to create, enrich, and deliver high-quality content at an accelerated pace. Complement this with innovative, impactful graphics and videos to effectively onboard and engage customers.

• Deliver Real-Time In-App Guidance:

  Design and deliver impactful in-app messages, tooltips, and walkthroughs that provide users with the right information, right when they need it, directly within the product interface.

• Craft World-Class Content:

  Create and maintain a wide range of clear, concise, and user-centric content, including user guides, API documentation, release notes, and knowledge base articles.

• Data-driven documentation innovations:

  Analyze how customers consume your content, review common customer queries, and use these insights to make informed decisions that improve documentation engagement and drive greater feature adoption.

• Be a Strategic Partner:

  Collaborate closely with Product Managers, Engineers, and Customer Support teams to deeply understand our products and transform complex technical concepts into easy-to-understand content.

• Champion the User Voice:

  Act as an advocate for the user, using feedback from customers and internal teams to continuously improve the quality, usability, and impact of your content.

• Own the Documentation Lifecycle:

  Manage content from initial draft to final publication, ensuring everything is accurate, up-to-date, and aligned with our style and quality standards.

What Youll Bring to the Team

• Experience:

  3 to 6 years in a technical writing role, preferably in the SaaS, cloud, storage, or data protection industry.

• Exceptional Communication:

  A master of the English language with impeccable writing, editing, and verbal communication skills.

• Technical Curiosity:

  You love demystifying complex technical topics. A basic understanding of APIs, programming concepts, or cloud architecture is a significant plus.

• Modern Mindset:

  An eagerness to learn and adapt to new technologies, especially AI-driven content tools and in-app guidance platforms.

• Detail-Oriented & Organized:

  A strong ability to manage multiple projects in a fast-paced, agile environment without sacrificing quality.

• Collaborative Spirit:

  You thrive in a team environment and excel at building relationships with cross-functional stakeholders.

Qualifications

• A Bachelors degree in Technical Writing, Communications, Computer Science, English, or a related field.