Experience : 3+ years in social media management and digital branding About the Role We are seeking a highly creative and visionary Social Media & Digital Presence Manager to single-handedly take charge of our company’s digital presence. The ideal candidate will manage and grow our LinkedIn and Instagram profiles, creating a credible and inspiring image of our work across India. The candidate will also directly manage the CEO’s LinkedIn page to strategically amplify our brand voice and leadership positioning. This role is for someone who is not just a content creator but a storyteller — someone who understands how to translate company values and achievements into compelling narratives that build trust and engagement. If you are a one-person army with the vision to shape digital narratives and the drive to build a brand that matters, we want to hear from you. Key Responsibilities Independently manage and grow the company’s LinkedIn and Instagram profiles with regular, high-quality, and brand-aligned content. Build a trustworthy and authentic digital image for the company across all platforms. Manage the CEO’s LinkedIn profile , draft and post content upon CEO’s approval, and foster meaningful engagement. Work directly with the CEO to conceptualize and implement digital strategies and policies aligned with business goals. Collaborate with external web designers to design and optimize the company’s website for a seamless and appealing user experience. Monitor trends, analytics, and competitor activity to guide and improve content and engagement strategies. Prepare monthly performance reports and suggest refinements for better impact. Key Requirements Proven track record of successfully building digital presence and brand trust through social media in previous roles. Strong understanding of branding, content strategy, and audience psychology . Excellent communication and copywriting skills, with attention to tone, accuracy, and engagement. Self-driven, strategic thinker with hands-on experience in content creation, planning, and analytics . Proficiency in social media tools and platforms such as Canva, Meta Suite, LinkedIn Analytics, etc. Ability to conceptualize creative campaigns and execute them end-to-end with minimal supervision. Basic knowledge of website structure and design ; ability to collaborate effectively with web developers/designers. Preferred Qualifications Bachelor’s degree in Marketing, Communications, Design, or related field. 3+ years of relevant experience managing social media for brands or leaders. Portfolio or documented examples of past work and success stories are mandatory. Job Types: Full-time, Contractual / Temporary Contract length: 6 months Pay: From ₹39,000.00 per month Benefits: Flexible schedule Paid sick time Paid time off Schedule: Day shift Experience: Content strategy: 2 years (Required) Content creation: 1 year (Required) Location: Gurugram, Haryana (Preferred) Work Location: In person
Job Opening: Business Development Executive (BDE) – Executive Lounge, New Delhi Company: Ten 11 Hospitality Location: Executive Lounge – New Delhi Experience: 2–4 years Department: Business Development / Sales & Marketing Reports To: M.D Role Overview: We’re seeking a proactive and results-driven Business Development Executive to support the growth and sales efforts of our Executive Lounge in New Delhi . This individual will be responsible for generating leads , building B2B and B2C relationships , and advancing local marketing initiatives to enhance visibility and drive lounge footfall. Key Responsibilities: Identify and target potential clients (corporates, travel agents, concierge services, premium cardholders, etc.) Develop and maintain strong B2B and B2C relationships for long-term partnerships Drive local marketing activities, partnerships, events, and campaigns to boost awareness and usage Achieve monthly and quarterly targets in terms of leads, conversions, and corporate tie-ups Coordinate with the marketing team for promotional materials and digital support Maintain a client database and CRM for regular follow-ups and performance tracking Conduct competitor research and market analysis to stay ahead of trends Present regular updates and reports to senior management on business development performance ✅ Desired Candidate Profile: Bachelor’s degree or MBA in Business Administration, Marketing, or Hospitality 2–4 years of experience in business development, sales, or marketing (hospitality/lounge experience preferred) Strong communication and interpersonal skills Goal-oriented with a keen sense of ownership and accountability Experience in client acquisition, lead conversion, and local area marketing Comfortable with field visits, cold calls, and digital lead outreach Well-groomed and presentable; capable of representing a premium hospitality brand Location: Executive Lounge – New Delhi Working Days: 6 Days a Week Salary: Competitive + Incentives Based on Performance Joining: Immediate Joiners Preferred To Apply: Send your resume to careers@ten11hospitality.com with the subject line: “Application – BDE (New Delhi Lounge)” Contact HR at 9311087377 for more information. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹42,394.75 per month Benefits: Food provided Leave encashment Provident Fund Ability to commute/relocate: Mumbai Central, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Education: Master's (Required) Experience: 10 key typing: 4 years (Required) Language: Marathi (Preferred) English (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Willingness to travel: 75% (Preferred) Work Location: In person
Job Opening: Commis II Chef – Executive Lounge, New Delhi Company: Ten 11 Hospitality Location: Executive Lounge – New Delhi Department: Culinary / Kitchen Experience: 1–3 years Industry Preference: Hospitality / Hotels / QSR / Lounge / Catering Role Overview: We are looking for a dedicated and skilled Commis II Chef to join our kitchen team at the Executive Lounge in New Delhi. The ideal candidate will support the culinary team in preparing quality food items, maintaining hygiene standards, and ensuring smooth operations in the kitchen. Key Responsibilities: Assist in daily food preparation and cooking under the guidance of CDP or Sous Chef Maintain proper hygiene, cleanliness, and sanitation in the kitchen Handle mise-en-place for assigned sections (continental/Indian/snacks, etc.) Ensure food is prepared and served as per lounge quality standards Follow SOPs and portion control as instructed Assist in receiving and storing kitchen inventory and ingredients Support during live counters, buffet setups, and replenishment Coordinate closely with F&B service staff to meet guest expectations Adhere to HACCP and food safety protocols ✅ Desired Candidate Profile: Diploma or Certificate in Culinary Arts / Hotel Management 1–3 years of experience in hotel, lounge, QSR, or high-volume kitchen Basic knowledge of hot and cold food preparation techniques Ability to work in shifts, weekends, and public holidays Team player with a strong sense of cleanliness and discipline Enthusiastic and eager to learn and grow in a professional kitchen environment Location: Executive Lounge – New Delhi Working Hours: As per operational kitchen shifts Salary: Competitive, based on experience + Food & Uniform Benefits Joining: Immediate Joiners Preferred To Apply: Send your CV to careers@ten11hospitality.com with the subject line “Commis II Chef – New Delhi Lounge” For queries, reach out to HR at 9311087377 Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹14,000.00 per month Benefits: Flexible schedule Food provided Paid sick time Provident Fund Ability to commute/relocate: Paharganj, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Education: Secondary(10th Pass) (Preferred) Experience: 10 key typing: 2 years (Required) Shift availability: Day Shift (Required) Night Shift (Required) Work Location: In person Application Deadline: 28/07/2025
Details of the job posting are as follows: Job Title: Business Development Executive Location: Head Office – Gurugram Company: Ten 11 Hospitality LLP Industry: Hospitality / Food & Beverage About Us Ten 11 Hospitality is one of India’s leading lounge operators and hospitality firms, redefining guest experience through excellence, innovation, and operational precision. With premium service portfolios across major railway stations and public-private hospitality ventures, we are now expanding our business development team to support new project acquisitions and tender-based opportunities. Role Overview: We are looking for a smart, dependable, and detail-oriented Business Development Executive who is experienced in working on business tenders, comfortable with Excel and business math, and confident in handling official documentation and project tracking. The role demands a high level of confidentiality, professionalism, and organizational discipline. Key Responsibilities: Study and monitor tender opportunities across multiple government/public sector portals. Assist in the preparation and submission of technical and financial bids. Coordinate paperwork, documentation, and compliance checks related to the tendering process. Create, manage, and maintain Excel-based trackers, financial models, and business calculations as directed. Liaise with various departments for approvals, documents, and follow-ups required for business submissions. Support the leadership team in researching new opportunities and partnerships. Maintain strict confidentiality of business plans, financials, and sensitive data. Skills & Qualifications: Graduate in Business, Commerce, Hospitality or related field (MBA preferred but not mandatory). 1-3 years of experience in business development, tendering, or project coordination. Proficiency in MS Excel– including formulas, formatting, and data handling. Basic understanding of Government tendering platforms(GEM, IRCTC, Railways, CPWD, etc.) is highly desirable. Strong attention to detail and commitment to deadlines. Excellent written and verbal communication skills. High level of discretion and integrity in handling confidential documents. Work Schedule: Working Days: 6 days/week Timings: 10 AM to 7 PM (may vary based on project deadlines) Why Join Us? At Ten 11 Hospitality, you’ll be working alongside top management & manager gaining exposure to high-level deals, and directly contributing to the company’s growth trajectory. We offer a professional yet agile work environment with opportunities to upskill and grow within the business. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹33,000.00 per month Benefits: Flexible schedule Provident Fund Ability to commute/relocate: Palam Vihar, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): what is your Strong attention to detail and commitment to deadlines. Education: Master's (Preferred) Experience: tender: 4 years (Required) Hospitality management: 3 years (Required) Business development: 4 years (Required) Language: English,Hindi (Preferred) Location: Palam Vihar, Gurugram, Haryana (Required) Willingness to travel: 75% (Required) Work Location: In person Application Deadline: 01/08/2025
Job Opening: Food & Beverage Executive – Executive Lounge, New Delhi Company: Ten 11 Hospitality Location: Executive Lounge – New Delhi Position: Food & Beverage Executive Experience: 2–4 years Industry Preference: Hospitality / Hotels / Lounges / QSR / Premium Dining Role Overview: We are seeking a smart, service-oriented and well-groomed F&B Executive to manage day-to-day operations at our premium Executive Lounge in New Delhi. The ideal candidate will ensure smooth F&B service, guest satisfaction, team coordination, and high hygiene standards in line with Ten 11 Hospitality’s service excellence. Key Responsibilities: Oversee daily F&B service operations at the Executive Lounge Ensure excellent guest experience through prompt and personalized service Supervise food presentation, buffet setup, cleanliness, and replenishment Coordinate with kitchen and stewarding teams for smooth service flow Manage inventory of food, beverages, and service equipment Train and guide lounge service staff to maintain brand service standards Address guest feedback and take corrective actions as needed Maintain hygiene, safety, and compliance protocols at all times Prepare daily service reports and update senior management on key metrics Desired Candidate Profile: Graduate/Diploma in Hotel Management or F&B Service 2–4 years of experience in food & beverage service, preferably in hotel lounges or airport lounges Excellent communication, grooming, and guest-handling skills Strong understanding of buffet & à la carte service, food safety, and team supervision High level of attention to detail and ownership mindset Flexible to work in shifts, weekends, and holidays Location: New Delhi – Executive Lounge Working Hours: As per lounge operational shifts Salary: Competitive + Service Benefits Joining: Immediate Joiners Preferred To Apply: Send your updated CV to careers@ten11hospitality.com with subject line “F&B Executive – New Delhi Lounge” For more details, contact HR at 9311087377 Job Types: Full-time, Permanent Pay: ₹14,000.00 - ₹15,000.00 per month Benefits: Flexible schedule Food provided Paid sick time Provident Fund Work Location: In person Application Deadline: 07/08/2025
Job Opening: Commis II Chef – Executive Lounge, New Delhi Company: Ten 11 Hospitality Location: Executive Lounge – New Delhi Department: Culinary / Kitchen Experience: 1–3 years Industry Preference: Hospitality / Hotels / QSR / Lounge / Catering Role Overview: We are looking for a dedicated and skilled Commis II Chef to join our kitchen team at the Executive Lounge in New Delhi. The ideal candidate will support the culinary team in preparing quality food items, maintaining hygiene standards, and ensuring smooth operations in the kitchen. Key Responsibilities: Assist in daily food preparation and cooking under the guidance of CDP or Sous Chef Maintain proper hygiene, cleanliness, and sanitation in the kitchen Handle mise-en-place for assigned sections (continental/Indian/snacks, etc.) Ensure food is prepared and served as per lounge quality standards Follow SOPs and portion control as instructed Assist in receiving and storing kitchen inventory and ingredients Support during live counters, buffet setups, and replenishment Coordinate closely with F&B service staff to meet guest expectations Adhere to HACCP and food safety protocols Desired Candidate Profile: Diploma or Certificate in Culinary Arts / Hotel Management 1–3 years of experience in hotel, lounge, QSR, or high-volume kitchen Basic knowledge of hot and cold food preparation techniques Ability to work in shifts, weekends, and public holidays Team player with a strong sense of cleanliness and discipline Enthusiastic and eager to learn and grow in a professional kitchen environment Location: Executive Lounge – New Delhi Working Hours: As per operational kitchen shifts Salary: Competitive, based on experience + Food & Uniform Benefits Joining: Immediate Joiners Preferred To Apply: Send your CV to careers@ten11hospitality.com with the subject line “Commis II Chef – New Delhi Lounge” For queries, reach out to HR at 9311087377 Job Types: Full-time, Permanent Pay: ₹14,000.00 - ₹15,000.00 per month Benefits: Food provided Leave encashment Paid sick time Paid time off Provident Fund Work Location: In person
Job Opening: Waiter – Executive Lounge, New Delhi Company: Ten 11 Hospitality Pvt. Ltd. Location: Executive Lounge – New Delhi Position: Waiter (Food & Beverage Service) Experience: 1–3 years Industry Preference: Hospitality, Lounges, Hotels, Premium Dining, F&B Service Role Overview: We are seeking enthusiastic and guest-oriented Waiters to join our team for the upcoming Executive Lounge in New Delhi . The role focuses on providing exceptional service, ensuring smooth F&B operations, and maintaining high hospitality standards. Key Responsibilities: Greet guests warmly and guide them to their seating areas Take and process food & beverage orders efficiently Serve food and beverages promptly with attention to detail Assist in buffet setup, live counters, and replenishment Ensure cleanliness and proper presentation of service areas Coordinate with kitchen and service staff for smooth operations Handle guest requests and resolve service issues with professionalism Maintain hygiene, grooming, and safety standards at all times Desired Candidate Profile: 1–3 years of F&B service experience in hotels, lounges, or premium dining setups Strong communication skills (English & Hindi; preferred) Knowledge of service etiquette and hospitality protocols Smart, well-groomed, and presentable appearance Team player with a positive and guest-first attitude Flexible with shifts, weekends, and public holidays Location: New Delhi – Executive Lounge Working Days: 6 Days a Week (Shift-Based) Salary: Competitive + Service Benefits Joining: Immediate Joiners Preferred To Apply: Send your CV to careers@ten11hospitality.com with the subject line “Application – Waiter, New Delhi Lounge” For queries, contact HR at 9311087377 Job Types: Full-time, Permanent Pay: ₹14,000.00 - ₹15,000.00 per month Benefits: Flexible schedule Food provided Leave encashment Paid sick time Paid time off Provident Fund Work Location: In person
Job Opening: Waiter – Executive Lounge, New Delhi Company: Ten 11 Hospitality Location: Executive Lounge – New Delhi Position: Waiter Experience: 2–4 years Industry Preference: Hospitality / Hotels / Lounges / QSR / Premium Dining Role Overview: We are seeking a smart, service-oriented and well-groomed Waiter to manage day-to-day operations at our premium Executive Lounge in New Delhi. The ideal candidate will ensure smooth F&B service, guest satisfaction, team coordination, and high hygiene standards in line with Ten 11 Hospitality’s service excellence. Key Responsibilities: Oversee daily F&B service operations at the Executive Lounge Ensure excellent guest experience through prompt and personalized service Supervise food presentation, buffet setup, cleanliness, and replenishment Coordinate with kitchen and stewarding teams for smooth service flow Manage inventory of food, beverages, and service equipment Train and guide lounge service staff to maintain brand service standards Address guest feedback and take corrective actions as needed Maintain hygiene, safety, and compliance protocols at all times Prepare daily service reports and update senior management on key metrics Desired Candidate Profile: Graduate/Diploma in Hotel Management or F&B Service 2–4 years of experience in food & beverage service, preferably in hotel lounges or airport lounges Excellent communication, grooming, and guest-handling skills Strong understanding of buffet & à la carte service, food safety, and team supervision High level of attention to detail and ownership mindset Flexible to work in shifts, weekends, and holidays Location: New Delhi – Executive Lounge Working Hours: As per lounge operational shifts Salary: Competitive + Service Benefits Joining: Immediate Joiners Preferred To Apply: Send your updated CV to careers@ten11hospitality.com with the subject line “Waiter – New Delhi Lounge” For more details, contact HR at 9311087377 Job Type: Full-time Pay: ₹14,000.00 - ₹37,078.27 per month Benefits: Flexible schedule Food provided Paid sick time Paid time off Provident Fund Work Location: In person
Job Opening: Purchase Executive – Head Office (Gurugram) Company: Ten 11 Hospitality Pvt. Ltd. Location: Head Office – Gurugram, Haryana Position: Purchase Executive Experience: 2–4 years Industry Preference: Hospitality | Hotels | Lounges | Restaurants | F&B Role Overview: We are seeking a detail-oriented and efficient Purchase Executive to join our Head Office team in Gurugram . The ideal candidate will handle procurement of materials, vendor coordination, and cost management for our network of lounges across India. Key Responsibilities: Manage end-to-end procurement process for F&B, housekeeping, and operating supplies Identify and negotiate with vendors to ensure best quality and pricing Process purchase requests from various lounges (Mumbai, Chennai, Vadodara, etc.) Prepare purchase orders, track deliveries, and ensure timely supply Maintain and update vendor database and procurement records Monitor stock levels and coordinate with storekeepers for replenishment Verify invoices and coordinate with the Accounts Department for payments Maintain cost efficiency and adhere to company purchasing policies Assist in budget planning and cost analysis reports for management Desired Candidate Profile: Graduate/Postgraduate in Commerce, Supply Chain, or Business Administration 2–4 years of experience in purchase/procurement (hospitality preferred) Strong negotiation, vendor management, and analytical skills Proficiency in MS Excel and Google Sheets (if applicable) Excellent communication and coordination skills Ability to manage multiple requests across locations Organized, detail-oriented, and deadline-driven Computer knowledge Active person required Location: Head Office – Gurugram, Haryana Working Days: 6 Days a Week Salary: Competitive + Cab pickup-drop Joining: Immediate Joiners Preferred To Apply: Send your updated CV to careers@ten11hospitality.com with the subject line “Application – Purchase Executive, Gurugram HO” For queries, contact HR at 9311087377 Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹22,000.00 per month Benefits: Flexible schedule Paid sick time Paid time off Provident Fund Work Location: In person
Job Opening: Purchase Executive – Head Office (Gurugram) Company: Ten 11 Hospitality Pvt. Ltd. Location: Head Office – Gurugram, Haryana Position: Purchase Executive Experience: 2–4 years Industry Preference: Hospitality | Hotels | Lounges | Restaurants | F&B Role Overview: We are seeking a detail-oriented and efficient Purchase Executive to join our Head Office team in Gurugram . The ideal candidate will handle procurement of materials, vendor coordination, and cost management for our network of lounges across India. Key Responsibilities: Manage end-to-end procurement process for F&B, housekeeping, and operating supplies Identify and negotiate with vendors to ensure best quality and pricing Process purchase requests from various lounges (Mumbai, Chennai, Vadodara, etc.) Prepare purchase orders, track deliveries, and ensure timely supply Maintain and update vendor database and procurement records Monitor stock levels and coordinate with storekeepers for replenishment Verify invoices and coordinate with the Accounts Department for payments Maintain cost efficiency and adhere to company purchasing policies Assist in budget planning and cost analysis reports for management Desired Candidate Profile: Graduate/Postgraduate in Commerce, Supply Chain, or Business Administration 2–4 years of experience in purchase/procurement (hospitality preferred) Strong negotiation, vendor management, and analytical skills Proficiency in MS Excel and Google Sheets (if applicable) Excellent communication and coordination skills Ability to manage multiple requests across locations Organized, detail-oriented, and deadline-driven Computer knowledge Active person required Location: Head Office – Gurugram, Haryana Working Days: 6 Days a Week Salary: Competitive + Cab pickup-drop Joining: Immediate Joiners Preferred To Apply: Send your updated CV to careers@ten11hospitality.com with the subject line “Application – Purchase Executive, Gurugram HO” For queries, contact HR at 9311087377 Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹22,000.00 per month Benefits: Flexible schedule Paid sick time Paid time off Provident Fund Work Location: In person
Job Opening: Purchase Executive – Head Office (Gurugram) Company: Ten 11 Hospitality Pvt. Ltd. Location: Head Office – Gurugram, Haryana Position: Purchase Executive Experience: 2–4 years Industry Preference: Hospitality | Hotels | Lounges | Restaurants | F&B Role Overview: We are seeking a detail-oriented and efficient Purchase Executive to join our Head Office team in Gurugram . The ideal candidate will handle procurement of materials, vendor coordination, and cost management for our network of lounges across India. Key Responsibilities: Manage end-to-end procurement process for F&B, housekeeping, and operating supplies Identify and negotiate with vendors to ensure best quality and pricing Process purchase requests from various lounges (Mumbai, Chennai, Vadodara, etc.) Prepare purchase orders, track deliveries, and ensure timely supply Maintain and update vendor database and procurement records Monitor stock levels and coordinate with storekeepers for replenishment Verify invoices and coordinate with the Accounts Department for payments Maintain cost efficiency and adhere to company purchasing policies Assist in budget planning and cost analysis reports for management Desired Candidate Profile: Graduate/Postgraduate in Commerce, Supply Chain, or Business Administration 2–4 years of experience in purchase/procurement (hospitality preferred) Strong negotiation, vendor management, and analytical skills Proficiency in MS Excel and ERP systems (if applicable) Excellent communication and coordination skills Ability to manage multiple requests across locations Organized, detail-oriented, and deadline-driven Location: Head Office – Gurugram, Haryana Working Days: 6 Days a Week Salary: Competitive + Benefits Joining: Immediate Joiners Preferred To Apply: Send your updated CV to careers@ten11hospitality.com with subject line “Application – Purchase Executive, Gurugram HO” For queries, contact HR at 9311087377,7065662574 Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Food provided Leave encashment Paid sick time Paid time off Provident Fund Work Location: In person
Job Opening: Commis Chef – Inej Digital Executive Lounge, Mumbai Company: Ten 11 Hospitality Company Location: Mumbai – Inej Digital Executive Lounge Position: Commis Chef (Commis 1/ 2 / 3 depending on experience) Experience: 1–6 Years Industry: Hospitality | Lounge | Restaurant | Hotel | F&B Role Overview: We are looking for a passionate and energetic Commis Chef to join our culinary team at the Inej Digital Executive Lounge, Mumbai . The ideal candidate will assist the kitchen team in preparing high-quality dishes, maintaining hygiene standards, and ensuring smooth kitchen operations in a premium guest environment. Key Responsibilities: Assist in daily food preparation under the guidance of the Head Chef and Demi Chef de Partie. Maintain proper hygiene, sanitation, and cleanliness in the kitchen at all times. Follow standard recipes, portion controls, and presentation specifications. Support kitchen operations during busy service hours. Monitor food storage and assist in maintaining inventory and stock levels. Ensure adherence to all food safety and quality standards. Maintain consistency in taste, quality, and appearance of all menu items. Desired Candidate Profile: Diploma or Certificate in Culinary Arts / Hotel Management. 1–3 years of experience as Commis Chef in a hotel, restaurant, or lounge setup. Knowledge of Indian and Continental cuisine preferred. Strong teamwork, time management, and communication skills. Positive attitude and willingness to learn and grow within the company. Location: Mumbai – Inej Digital Executive Lounge Working Days: 6 Days a Week Salary: Best in Industry + Sales Incentive + On duty Meals Joining: Immediate Joiners Preferred To Apply: Send your updated CV to careers@ten11hospitality.com with the subject line “Application – Commis Chef, Inej Lounge Mumbai” For more details, contact our HR Coordinator at 9311087377 Job Types: Full-time, Permanent Pay: ₹17,000.00 - ₹18,000.00 per month Benefits: Flexible schedule Food provided Leave encashment Paid sick time Paid time off Provident Fund Ability to commute/relocate: Mumbai, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (Required) Education: Diploma (Preferred) Experience: 5G: 1 year (Required) Language: Marathi (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Work Location: In person