2 Incident Recovery Jobs

You are a highly experienced IT Service Delivery Manager with proficiency in the French language. In this role, you will serve as the primary point of contact for clients in French-speaking regions, ensuring effective communication and meeting their needs efficiently. Your responsibilities include managing client relationships, aligning service strategies with production goals, and implementing process improvements to enhance efficiency and quality. With over 10 years of experience, including at least 8 years in IT Outsourcing and Services, you bring a solid understanding of IT service delivery processes. Your fluency in French, along with excellent communication skills in English, enables you to work independently and collaborate effectively with teams. Possessing a B2 Certification or above is preferred, and having a good understanding of technology in Systems is advantageous. Your expertise in IT Services Management includes ensuring services and support processes align with customer needs, maintaining efficiency, quality, and cost-effectiveness. You excel in managing customer relationships, addressing service-related issues, and ensuring compliance with industry regulations and standards. Additionally, you are proficient in incident recovery, problem management, resource allocation, and SLA management. As a team manager, you focus on motivating individuals, building teamwork, and developing the technical and personal skills of team members. You strive for employee retention, motivation, and training, while also grooming individuals for career progression within set timelines. Your personal management skills demonstrate a commitment to excellence and continual improvement. You actively contribute to the account's development and recommend process enhancements. Additionally, you participate in governance meetings, QA coordination, and monthly reviews, ensuring effective communication with outside contacts and vendors. Your educational background includes a minimum qualification of an Engineer or MBA, with desired certifications such as MCSE/CCNP or equivalent technical certifications. Fluent in both written and spoken French, your excellent communication skills enhance your ability to build strong client relationships and deliver exceptional service. Overall, as an IT Service Delivery Manager with French language proficiency, you play a crucial role in maintaining client satisfaction, driving continual improvement in service delivery, and ensuring operational excellence within the organization.,

At Moody's, we bring together the brightest minds to transform today's risks into tomorrow's opportunities. We strive to cultivate an inclusive environment where everyone is encouraged to be themselves, fostering a culture of open exchange of ideas, innovative thinking, and meaningful communication with both colleagues and clients. If you are enthusiastic about this opportunity and even if you don't meet every single requirement, we encourage you to apply. You might still be a great fit for this role or other positions we have available. We are looking for candidates who embody our values: investing in every relationship, leading with curiosity, embracing diverse perspectives, translating inputs into actions, and maintaining trust through integrity. **Skills and Competencies:** - Possess at least 8 years of experience in a global network operations team. - Strong knowledge and practical experience in BGP peering, routing/switching, MPLS, ISIS, and OSPF. - Understanding of core Networking concepts. - Proficient in network troubleshooting tools such as Wireshark, Azure Network Watcher, and Log Analytics. - Familiarity with network security principles and practices, including access control and information transfer policies. - Proven track record in investigating complex issues, leading major incident recovery, and attention to detail in problem-solving. - Experience with ITSM systems like ServiceNow. - Customer-focused with exceptional written and verbal communication skills. **Education:** - Demonstrated hands-on network engineering experience. - Possession of CCNP or higher certification (CCIE and/or CISSP highly valued). - In-depth understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS). - Solid grasp of the OSI or TCP/IP model. - Hands-on experience with monitoring, network diagnostic, and network analytics tools. **Responsibilities:** - Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS). - Perform network maintenance, system upgrades, and security configurations. - Monitor system performance, availability, and reliability. - Provide Level-2/3 support and troubleshooting. - Ensure changes to the network infrastructure comply with configuration and change management policies. - Implement security tools, policies, and procedures in collaboration with the security team. - Liaise with vendors and IT personnel for issue resolution. - Implement global risk controls, security measures, and best practices. - Collaborate with IT staff for software and system operation. - Conduct system audits, security assessments, and provide technical support. - Offer training to end-users and team members. - Work towards achieving ITIL process compliance and maintain operational security metrics. - Drive continuous improvement through automation and orchestration. - Identify opportunities for performance optimization, reliability enhancement, and cost efficiency. - Collaborate with various teams for problem resolution, reporting, and coordination. The Technology Services Group (TSG) is looking for a skilled Network Support Engineer to join the team. As a key member of the global network operations team, you will be responsible for maintaining and optimizing the network infrastructure to ensure seamless connectivity, high performance, and reliability.,