Inbound Sales Representative Analyst-Voice

Role Overview: As an Inbound Sales Representative Analyst at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions within SLAs. You will play a crucial role in transforming customer support into a value-generating service that differentiates Accenture in the market. Your main responsibilities will revolve around utilizing platform and software contact centers to enhance customer and agent experiences while improving contact center performance. Key Responsibilities: - Analyze and solve lower-complexity problems - Interact with peers within Accenture for updates before reporting to supervisors - Limited exposure with clients and/or Accenture management - Follow moderate level instructions on daily tasks and detailed instructions on new assignments - Make decisions that impact your own work and potentially the work of others - Contribute as an individual team member with a focused scope of work - May require working in rotational shifts Qualifications Required: - Graduation in any field - Adaptable and flexible with problem-solving skills - Ability to learn quickly and work effectively in a team - Commitment to maintaining quality standards About Accenture: Accenture is a global professional services company specializing in digital, cloud, and security solutions. With expertise across more than 40 industries, Accenture offers Strategy and Consulting, Technology and Operations services, and Accenture Song powered by a vast network of Advanced Technology and Intelligent Operations centers. With a workforce of 699,000 professionals in over 120 countries, Accenture aims to deliver value and shared success through technology and human ingenuity. Visit www.accenture.com for more information.,