Implementation Services Associate

By joining our team as an Implementation Services Associate, you will develop deep expertise in Reify Health's cloud-based SaaS products and play a critical role in ensuring the accurate and timely configuration, data processing, and deployment of our solutions. You will have the important responsibility of ensuring that clinical research professionals have an overwhelmingly positive, valuable experience when using OneStudyTeam's SaaS products. This role involves collaborating with cross-functional teams to maintain high-quality product implementation and adherence to best practices.

Please note that this position is fully-remote from the following location only: Pune, India

What You'll Be Working On:

• Learn and develop deep expertise in Reify Health's cloud-based SaaS product(s).
• Platform Setup: Configure the platform environment in preparation for trial and new product implementations, offering feedback and suggestions on optimal design based on specific protocols.
• Quality Assurance Support: Provide QA support across the Implementation Services team to maintain consistent, high-quality product implementation and adherence to best practices.
• User Entity Management: Oversee and ensure the prompt creation and deployment of new user entities in StudyTeam, adhering to established timelines and quality standards.
• Product Expertise: Develop and maintain an in-depth understanding of Reify Health's SaaS products to provide support for key processes, including site list and prescreening log processing.
• Data Management: Accurately compile, verify, sort, and load site lists and prescreening logs into StudyTeam as required, ensuring data integrity and compliance with established standards.
• Subject Matter Expertise: Develop additional expertise to support the key function(s) of Implementation Services work that you may be asked to specialize in and ensure a high quality and consistency of that work.
• Team Player: Assisting with and contributing to various ad hoc projects and leadership work across the Implementation Services team, including work that may be beyond what is specifically detailed in this job description.

What You'll Bring to OneStudyTeam:

• 1+ years of relevant experience in a clinical research setting.
• Bachelor's degree and commensurate experience in relevant fields(s).
• Experience working directly with clients (internal and/or external) and championing their long-term success.
• Proven experience researching, learning, and utilizing new technologies and software.
• Prior experience with a CTMS or other clinical research software tool preferred.
• Excellent communication (written and verbal), collaboration, and presentation skills.
• Ability to problem solve, think analytically, and be metric-driven.
• Ability to thrive in a fast-paced, start-up environment - you are comfortable with ambiguity and find no job too big or small.
• Extensive experience working with Excel.
• Excellent organizational skills and impeccable attention to detail.
• Solution-oriented thinking, a zest for learning, and a willingness to help whenever needed.
• Business-level fluency in English.

Nice To Have:

• Proficiency in constructing visit schedules derived from research protocols within clinical research software or Excel is desired for this role.