Implementation Analyst (Fresher)

Role Overview: As an Implementation and Quality Assurance Associate, your role will involve gathering customer requirements and configuring products to meet client needs. You will be responsible for conceptualizing, documenting, and executing project plans, as well as managing the document repository for customers. Additionally, you will participate in client support activities and perform quality assurance to ensure software configurations are correct for clients" specific use cases. Key Responsibilities: - Gather customer requirements and perform hands-on configuration of products - Conceptualize, document, and execute project plans - Manage document repository for customers - Assist in documentation of project and client-related activities - Participate in client support activities for complex issues - Perform quality assurance prior to delivery to clients - Develop bespoke test plans for software configuration - Participate in defect finding, logging defects, and preparing test plans - Work with clients and internal teams to gather and define reporting needs - Create efficient standard and custom reports using SQL queries and tools Qualifications Required: - Four-year Bachelors degree, Computer Science degree preferred - Knowledge of programming languages and SQL is a plus - 0-1 year experience in an IT/Software SaaS company in implementation, Reporting, or QA role - Ability to analyze problems, document business processes, and provide solutions - Effective communication skills with technical and client teams - Strong client service orientation and passion for service excellence - Excellent organization, time management, and multitasking skills - Proficiency in MS Office Suite and SQL Additional Details: The company offers health & wellness benefits, paid time off, opportunities for learning and growth, a fun work environment, as well as other perks and benefits. They also emphasize care for family, creating a supportive and inclusive workplace culture.,