Posted:1 month ago|
Platform:
Hybrid
Full Time
• In-depth knowledge of Windows server Administration MS windows 2016/2019/2022
• Expert in Virtualization - VMware / Hyper-V / ProxMox • Expert in Active Directory, Azure AD management, DNS, DHCP services • knowledge in Cloud technologies – Azure / AWS • Working knowledge of SCCM, Manage Engine Endpoint Central, MDM (Intune, JAMF) solutions. • ITIL Certified – preferred. • Working experience on ServiceNow / ticketing tools • Working experience on Monitoring Tool and Logs Analysis • Drive compliance to SLAs, KPIs, operational processes • Good Communication & presentation skills • Identify, own, track and execute service improvement action items including automation that could make people more efficient, make Infra more stable, reduce incidents, improve compliance, reduce risks etc. • Join major incident / outage bridge calls and drive teams to restore IT services, Be available on-call to resolve P1 / P2 outages. • People skill development and performance management • Support teams in prioritizing work (operations & project work etc., Support team to resolve operational issues. • Manage a skilled operations team, Motivate, develop, and mentor team members in a dynamically changing environment. Plan team members’ shifts and on call support for each technology team. Analyze the teams' workload and drive efficiencies
Tech Mahindra
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