The job involves supporting ILIF Hotels" multi-property booking system as a reservation & operations intern. Your responsibilities will include managing incoming calls to ensure prompt guest communication, responding to booking queries via phone and email, maintaining reservation records, coordinating with on-ground teams for seamless guest experiences, and achieving targets by ensuring timely responses and zero missed calls. ILIF Hotels and Resorts is a hotel chain based in Maharashtra with a network of about 50 franchised and leased hotels, resorts, and vacation properties. The properties range from upscale to economy and are strategically located near sightseeing places. The chain maintains quality standards by offering amenities such as a swimming pool, Wi-Fi, an in-house restaurant, CCTV surveillance, and more.,
Key Responsibilities Monitor guest service experience and suggest improvements in hospitality standards. Conduct daily hygiene and cleanliness inspections across rooms, kitchens, and public areas. Supervise food presentation and quality checks in coordination with kitchen teams. Prepare and share weekly service & hygiene audit reports. Train and brief staff on service protocols and brand standards. Ensure smooth coordination between front office, housekeeping, and F&B teams. Handle guest feedback and follow up on corrective actions. Support administrative and operational requirements as needed for the zone. About Company: ILIF Hotels and Resorts is a hotel chain based in Maharashtra with a network of about 50 franchised and leased hotels, resorts, and vacation properties with approximately 500+ rooms. We operate hotels ranging from upscale to economy. With a sharp aim to cater to vacationers, the chain properties are near sightseeing places. The properties under this chain maintain certain quality standards by offering amenities like a swimming pool, Wi-Fi, an in-house restaurant, CCTV surveillance, and more.
ILIF Hotels & Resorts is looking for a creative and data-driven social media & digital marketing executive to enhance our brand presence across digital platforms. The ideal candidate will manage Facebook, Instagram, WhatsApp, and email marketing campaigns, engage with our audience, and run paid ad campaigns to drive bookings and brand awareness. Key Responsibilities Social media management & content creation: Develop and execute social media strategies across Facebook, Instagram, and WhatsApp. Create engaging reels, posts, and stories to highlight hotel experiences, offers, and guest reviews. Monitor and respond to comments, messages, and guest inquiries on all platforms. Paid campaigns & digital advertising: Run and optimize Facebook & Instagram Ads (Meta Ads) to increase hotel bookings and brand visibility. Analyze campaign performance and adjust strategies to maximize ROI. Use WhatsApp marketing tools to engage potential and past guests with exclusive deals. Email & message marketing: Develop and execute email marketing campaigns to target new and repeat guests. Use SMS & WhatsApp marketing for promotions, offers, and guest engagement. Track and analyze open rates, CTRs, and conversions for continuous improvement. Performance tracking & growth strategies: Analyze social media insights and ad performance to optimize campaigns. Track engagement metrics and create monthly performance reports. Research the latest digital marketing trends to keep ILIF ahead of competitors. Collaboration & branding: Work with the hotel operations team to promote special events and seasonal offers. Maintain brand consistency across all digital platforms. Collaborate with influencers and travel bloggers for promotional partnerships. Why join ILIF Hotels & Resorts? Work in a fast-growing hospitality brand across Alibaug, Lonavala, Mahabaleshwar & more. Gain hands-on experience in social media, ads, and digital marketing. Opportunity to create and execute real campaigns with real impact. Career growth into digital marketing manager & brand strategist roles. About Company: ILIF Hotels and Resorts is a hotel chain based in Maharashtra with a network of about 50 franchised and leased hotels, resorts, and vacation properties with approximately 500+ rooms. We operate hotels ranging from upscale to economy. With a sharp aim to cater to vacationers, the chain properties are near sightseeing places. The properties under this chain maintain certain quality standards by offering amenities like a swimming pool, Wi-Fi, an in-house restaurant, CCTV surveillance, and more.
Selected Intern's Day-to-day Responsibilities Assist in handling guest check-ins, check-outs, and reservations Learn how to manage guest queries, feedback, and complaints professionally Ensure guests have a seamless and memorable experience during their stay Understand the importance of cleanliness and hygiene standards in hotels Work with the housekeeping team to ensure rooms and public areas are well-maintained Conduct room inspections to ensure they meet ILIF’s quality standards Assist in restaurant operations, taking guest orders, and ensuring excellent dining experiences Learn about menu planning, restaurant branding, and F&B promotions Coordinate with chefs and servers to understand kitchen and service operations Support hotel managers in promoting hotel services and special offers Learn how to manage online travel agencies (OTAs) and pricing strategies Assist in social media and branding initiatives to enhance the hotel’s online presence Work closely with property managers, chefs, and housekeeping staff Learn how to manage inventory, hotel supplies, and cost control Participate in staff training and performance management activities Requirements Fresh graduates in hospitality management, business administration, or related fields Passionate about the hospitality industry and eager to learn Strong communication, problem-solving, and teamwork skills Willingness to work in different departments and gain all-round experience About Company: ILIF Hotels and Resorts is a hotel chain based in Maharashtra with a network of about 50 franchised and leased hotels, resorts, and vacation properties with approximately 500+ rooms. We operate hotels ranging from upscale to economy. With a sharp aim to cater to vacationers, the chain properties are near sightseeing places. The properties under this chain maintain certain quality standards by offering amenities like a swimming pool, Wi-Fi, an in-house restaurant, CCTV surveillance, and more.
ILIF Hotels is hiring a reservation & operations intern to support our multi-property booking system. Selected Intern's Day-to-day Responsibilities Include Manage incoming calls to ensure prompt guest communication Respond to booking queries via phone and email to assist potential guests Maintain reservation records to keep booking data organized and updated Coordinate with on-ground teams to ensure seamless guest experiences Achieve targets by ensuring timely responses and zero missed calls About Company: ILIF Hotels and Resorts is a hotel chain based in Maharashtra with a network of about 50 franchised and leased hotels, resorts, and vacation properties with approximately 500+ rooms. We operate hotels ranging from upscale to economy. With a sharp aim to cater to vacationers, the chain properties are near sightseeing places. The properties under this chain maintain certain quality standards by offering amenities like a swimming pool, Wi-Fi, an in-house restaurant, CCTV surveillance, and more.
As a 'Telecaller Reservation Executive' at ILIF Hotels and Resorts, you will manage hotel and resort bookings via phone and email. Selected intern's day-to-day responsibilites include confirming reservations, sending email confirmations, and coordinating with front desk staff to ensure smooth check-ins for guests. You'll play a key role in providing excellent customer service and ensuring a seamless reservation experience from start to finish. About Company: ILIF Hotels and Resorts is a hotel chain based in Maharashtra with a network of about 50 franchised and leased hotels, resorts, and vacation properties with approximately 500+ rooms. We operate hotels ranging from upscale to economy. With a sharp aim to cater to vacationers, the chain properties are near sightseeing places. The properties under this chain maintain certain quality standards by offering amenities like a swimming pool, Wi-Fi, an in-house restaurant, CCTV surveillance, and more.
s an HR Executive at ILIF HOTELS AND RESORTS, you will play a pivotal role in managing the human resource functions for our dynamic and growing organization. Your expertise in MS-Excel will be crucial in analyzing and presenting HR data to drive strategic decision-making. Key Responsibilities Overseeing recruitment and onboarding processes Managing employee relations and providing support for any HR-related issues Conducting performance management and employee welfare programs Handling payroll and benefits administration effectively Collaborating with various departments to create a positive and inclusive work environment. If you are a proactive and detail-oriented HR professional with a passion for the hospitality industry, we want to hear from you! Join us in enhancing the employee experience and driving organizational success at ILIF HOTELS AND RESORTS. Apply now and be a part of our exciting journey! About Company: ILIF Hotels and Resorts is a hotel chain based in Maharashtra with a network of about 50 franchised and leased hotels, resorts, and vacation properties with approximately 500+ rooms. We operate hotels ranging from upscale to economy. With a sharp aim to cater to vacationers, the chain properties are near sightseeing places. The properties under this chain maintain certain quality standards by offering amenities like a swimming pool, Wi-Fi, an in-house restaurant, CCTV surveillance, and more.
Selected Intern's Day-to-day Responsibilities Include Property listing management : Initial setup: Assisting with creating property listings across various OTAs, ensuring all necessary information (property name, location, description, photos, amenities, policies, etc.) is accurate and compelling. Content optimization: Reviewing and optimizing property content to enhance visibility on OTAs. This includes ensuring that descriptions are clear, high-quality images are uploaded, and the listings are consistent across platforms. Pricing & availability management: Assisting with updating pricing and availability on all platforms, ensuring synchronization across OTAs to avoid overbooking or discrepancies. Rate parity: Ensuring the rates listed on OTAs are consistent with the property’s website or other distribution channels to avoid conflicts. Channel management: Managing OTAs dashboard: Assisting with managing the property’s performance and rates through a Channel Manager or directly on each OTA platform. Rate & availability synchronization: Ensuring that rates, availability, and promotions are updated across all OTAs in real time, avoiding any discrepancies between the platforms. Analyzing performance metrics: Tracking key performance indicators (KPIs) such as booking conversion rates, occupancy rates, and revenue per available room (RevPAR) to identify trends and opportunities for improvement. Managing day-to-day queries from OTAs: Query resolution: Responding to day-to-day queries from OTAs regarding bookings, cancellations, special requests, or updates on property details. Booking support: Handling any issues with bookings, such as resolving discrepancies or facilitating modifications to ensure smooth guest experiences. Collaboration with account managers: Communicating with OTA account managers to troubleshoot issues, address concerns, and improve listing visibility. Review monitoring and response: Review monitoring: Regularly checking and analyzing guest reviews on OTAs, looking for feedback about the property, and identifying any recurring issues or praise. Response management: Crafting professional and courteous responses to guest reviews, both positive and negative, to enhance the property’s reputation and guest experience. Feedback incorporation: Working with the property team to incorporate guest feedback, addressing complaints, and improving services based on customer input. Reporting & data analysis: Daily/Weekly reporting: Assisting in preparing performance reports, detailing bookings, cancellations, guest reviews, and OTA commission costs. Market analysis: Analyzing the competitive landscape by comparing the property’s performance with similar properties listed on OTAs, identifying gaps, and recommending strategies for improvement. Identifying opportunities: Highlighting promotions or marketing campaigns from OTAs that can benefit the property, such as special deals, discounts, or seasonal offers. Training and development: Learning OTA platforms: Gaining hands-on experience in how each OTA platform works, and understanding their policies, interfaces, and booking systems. Vendor relationship management: Developing relationships with OTA representatives to understand their needs and how to maximize the visibility and performance of properties listed. Communication and coordination: Cross-departmental Communication: Coordinating with other teams (marketing, front desk, reservations, etc.) to ensure accurate information is shared across all departments and with OTAs. Guest communication: Assisting with pre-arrival communication and special guest requests that may come through OTAs. About Company: ILIF Hotels and Resorts is a hotel chain based in Maharashtra with a network of about 50 franchised and leased hotels, resorts, and vacation properties with approximately 500+ rooms. We operate hotels ranging from upscale to economy. With a sharp aim to cater to vacationers, the chain properties are near sightseeing places. The properties under this chain maintain certain quality standards by offering amenities like a swimming pool, Wi-Fi, an in-house restaurant, CCTV surveillance, and more.
As an intern at ILIF Hotels and Resorts, you will have the opportunity to be involved in various day-to-day responsibilities to gain hands-on experience in the hospitality industry. Your role will include: - Assisting in handling guest check-ins, check-outs, and reservations - Learning how to manage guest queries, feedback, and complaints professionally - Ensuring guests have a seamless and memorable experience during their stay - Understanding the importance of cleanliness and hygiene standards in hotels - Working with the housekeeping team to ensure rooms and public areas are well-maintained - Conducting room inspections to ensure they meet ILIFs quality standards - Assisting in restaurant operations, taking guest orders, and ensuring excellent dining experiences - Learning about menu planning, restaurant branding, and F&B promotions - Coordinating with chefs and servers to understand kitchen and service operations - Supporting hotel managers in promoting hotel services and special offers - Learning how to manage online travel agencies (OTAs) and pricing strategies - Assisting in social media and branding initiatives to enhance the hotel's online presence - Working closely with property managers, chefs, and housekeeping staff - Learning how to manage inventory, hotel supplies, and cost control - Participating in staff training and performance management activities Qualifications required for this internship position include: - Fresh graduates in hospitality management, business administration, or related fields - Passionate about the hospitality industry and eager to learn - Strong communication, problem-solving, and teamwork skills - Willingness to work in different departments and gain all-round experience About ILIF Hotels and Resorts: ILIF Hotels and Resorts is a hotel chain based in Maharashtra with a network of about 50 franchised and leased hotels, resorts, and vacation properties with approximately 500+ rooms. The chain operates hotels ranging from upscale to economy, with a focus on catering to vacationers near sightseeing places. The properties maintain quality standards by offering amenities such as a swimming pool, Wi-Fi, an in-house restaurant, CCTV surveillance, and more.,
Key Responsibilities Verify guest payments for accommodation, restaurant bills, and other services at multiple properties Reconcile daily revenue with payment records from various channels (cash, credit/debit cards, UPI, bank transfers, and OTAs) Identify and resolve discrepancies in transactions in coordination with resort managers Generate daily, weekly, and monthly sales reports for multiple ILIF properties Utilize Excel, Tally, or other accounting tools to create accurate financial summaries Track revenue from room bookings, F&B sales, and additional guest services Monitor and record resort expenses, including inventory purchases, operational costs, and staff expenses Assist in budgeting and suggest cost-saving measures to optimize resort profitability Ensure all expenses comply with company policies and are properly documented Help maintain monthly payroll data, assist in salary slip generation, track attendance records, and support statutory compliance processes such as PF/ESIC Perks Explore ILIF Hotels’ premium beach resorts in Alibaug & Lonavala Free stay opportunities during resort visits Beachside exposure and resort lifestyle experience Work from our well-equipped Navi Mumbai office About Company: ILIF Hotels and Resorts is a hotel chain based in Maharashtra with a network of about 50 franchised and leased hotels, resorts, and vacation properties with approximately 500+ rooms. We operate hotels ranging from upscale to economy. With a sharp aim to cater to vacationers, the chain properties are near sightseeing places. The properties under this chain maintain certain quality standards by offering amenities like a swimming pool, Wi-Fi, an in-house restaurant, CCTV surveillance, and more.
As an intern at ILIF Hotels and Resorts, you will have the opportunity to be involved in a variety of day-to-day responsibilities including: - Assisting in handling guest check-ins, check-outs, and reservations - Learning how to manage guest queries, feedback, and complaints professionally - Ensuring guests have a seamless and memorable experience during their stay - Understanding the importance of cleanliness and hygiene standards in hotels - Working with the housekeeping team to ensure rooms and public areas are well-maintained - Conducting room inspections to ensure they meet ILIFs quality standards - Assisting in restaurant operations, taking guest orders, and ensuring excellent dining experiences - Learning about menu planning, restaurant branding, and F&B promotions - Coordinating with chefs and servers to understand kitchen and service operations - Supporting hotel managers in promoting hotel services and special offers - Learning how to manage online travel agencies (OTAs) and pricing strategies - Assisting in social media and branding initiatives to enhance the hotel's online presence - Working closely with property managers, chefs, and housekeeping staff - Learning how to manage inventory, hotel supplies, and cost control - Participating in staff training and performance management activities Qualifications required for this internship position include: - Fresh graduates in hospitality management, business administration, or related fields - Passionate about the hospitality industry and eager to learn - Strong communication, problem-solving, and teamwork skills - Willingness to work in different departments and gain all-round experience ILIF Hotels and Resorts is a hotel chain based in Maharashtra with a network of about 50 franchised and leased hotels, resorts, and vacation properties with approximately 500+ rooms. The chain properties cater to vacationers, offering amenities like a swimming pool, Wi-Fi, an in-house restaurant, CCTV surveillance, and more, while maintaining certain quality standards.,