IHX - A Perfios Company

Overview of the Role We are seeking a Key Account Manager (KAM) to lead strategic customer success efforts for large hospital chain accounts. The KAM will act as the primary relationship manager for key hospital networks, ensuring the successful adoption, retention, and expansion of IHX’s SaaS solutions. This role is ideal for someone who thrives in high-stakes enterprise engagements, understands hospital operations deeply, and can drive both commercial outcomes and long-term strategic partnerships. Key Responsibilities 1. Strategic Account Ownership Own end-to-end relationship management for designated hospital groups across regions. Develop deep multi-stakeholder relationships (CXO, Admin, IT, Operations) within group hospitals. Act as the single point of contact across IHX offerings for each assigned account. 2. Enterprise Onboarding and Deployment Collaborate with internal onboarding, product, and tech teams to ensure seamless rollout across all units in the hospital chain. Customize onboarding plans and timelines per hospital site while maintaining consistency in experience. 3. Value Delivery and Product Adoption Regularly conduct success reviews to showcase value delivered and drive usage across departments. Identify workflow improvement opportunities to deepen product stickiness and drive best practice sharing across hospitals in the network. 4. Upsell, Cross-Sell, and Renewal Management Work with sales and commercial teams to identify and drive upsell opportunities across group hospitals. Negotiate renewals and commercial terms in collaboration with business leads, leveraging success metrics and impact reports. 5. Strategic Advisory & Advocacy Serve as a trusted advisor to the customer, proactively sharing insights, benchmarking data, and product innovations. Represent customer needs and feedback to IHX product and leadership teams to shape roadmap priorities. 6. Governance and Reporting Establish structured governance processes, including monthly/quarterly business reviews with customer leadership. Track account health metrics (adoption, support, NPS) and drive remediation plans where needed. Qualifications & Skills Bachelor's degree in Business, Healthcare or Technology. MBA preferred. 3+ years of experience in account management, customer success, or enterprise sales, preferably in health-tech, SaaS, or healthcare services. Proven experience managing large, complex B2B accounts with multiple stakeholders. Strong knowledge of hospital operations and enterprise healthcare workflows. Excellent communication, presentation, and stakeholder management skills. Proactive problem-solving mindset and a track record of driving strategic account growth. Willingness to travel across regions on a need basis for account engagement. What’s in it for you? Lead customer success for some of the largest hospital chains in India. Be a part of India’s most advanced healthcare data platform at a high-growth stage. Drive measurable healthcare impact across India’s top hospital networks. Work closely with industry veterans in a collaborative, fast-paced, and innovation-driven environment. About IHX IHX is India’s first and largest digital healthcare data exchange platform, powered by AI/ML, serving the entire healthcare ecosystem — hospitals, insurers, labs, pharma companies, and health-tech players. With a network spanning over 11,000 hospitals across 1,100+ cities and 30+ insurers, IHX is shaping the future of healthcare by enabling intelligent decisions and improving care outcomes. Join us to drive the digital transformation of healthcare in India. Our Mission To enhance healthcare delivery through data-based insights and meaningful health information. Show more Show less

🚀 We're Hiring: Sales Professionals @ IHX/Remedinet! 🚀 Join our dynamic and fast-growing team at IHX, where innovation meets impact in the healthcare ecosystem. We're looking for driven, passionate, and high-performing sales talent to fuel our next phase of growth. Open Positions: 🔹 Sales Manager 🔹 Location: Jaipur/Ahmedabad and Chennai 🔹 Experience: 2-8 years in B2B / healthcare / SAAS / insurance sales preferred What You’ll Do: ✅ Drive new business development in healthcare, insurance, and digital health domains ✅ Build strong relationships with clients and stakeholders ✅ Understand client pain points and offer effective IHX solutions ✅ Meet and exceed sales targets with a solution-oriented approach What We’re Looking For: 🌟 Proven sales experience (healthtech/insurtech preferred) 🌟 Excellent communication & negotiation skills 🌟 Self-motivated, target-driven, and customer-obsessed 🌟 Ability to work in a fast-paced, agile environment Why IHX? ✨ Work with cutting-edge digital health and insurance solutions ✨ Be a part of transforming India’s healthcare ecosystem ✨ Competitive compensation + performance incentives ✨ Energetic, inclusive, and learning-focused culture 📩 Interested? Drop your CV at rajukumar.singh@ihx.in or DM us directly. Let’s redefine healthcare and insurance together! 💼💡 Show more Show less

Job Title: Product Manager Location : Bangalore (Hybrid - 3-4 days from office) Team : Product Management Reports to : Director – Product Management / BU Head Platform Business Experience : 3–5 years (preferably in B2B SaaS, HealthTech, or FinTech platforms) Role Summary As a Product Manager focused on Integrations , you will lead critical initiatives that power the seamless exchange of data between IHX and its payer partners. You will own product areas spanning payer integration frameworks, transaction health & monitoring, core transaction lifecycle management , and platform roadmap execution . This is a high-impact role requiring a strong blend of systems thinking, stakeholder collaboration, API and workflow design, and platform-scale product delivery. Key Responsibilities 1. Integration Ownership Lead the product strategy and roadmap for payer-side integrations (RESTful APIs, RPA bots, email ingestion, etc.). Define reusable integration patterns across payers with varying levels of tech maturity. Work closely with engineering and implementation teams to deliver scalable and secure integration mechanisms. 2. Transaction Platform Management Own and enhance the transaction pipeline for core health insurance operations – preauthorization, enhancements, discharge, and settlement. Build capabilities for idempotent and reliable transaction orchestration. Ensure the platform is performant, auditable, and supports both API and semi-automated workflows. 3. Data-driven Transaction Health Define and monitor metrics like transaction latency, success/failure rates, retries, and drops. Partner with data engineering and analytics to expose dashboards and alerts for internal and external consumption. Translate platform telemetry into proactive product improvements. 4. Execution and Delivery Drive cross-functional sprints with engineering, QA, and customer success for release execution. Ensure documentation, GTM enablement, and internal stakeholder training. Manage platform backlog, maintain sprint discipline, and communicate roadmap progress transparently. 5. Stakeholder Engagement Collaborate with customer success, operations, and client onboarding teams to refine payer onboarding journeys. Act as the product POC for payer partnerships from integration through to steady-state. Ideal Candidate Profile Must-Haves: 3 - 5 years of experience in product management or platform/technical program management. Attitude to get things done. Problem solver at core. Demonstrated success in managing API-based B2B integrations or transaction platforms. Strong understanding of RESTful APIs, JSON, webhook design, and workflow engines. Experience building back-end/platform features with cross-functional engineering teams. Systems thinker – capable of designing reusable frameworks and scalable abstractions. Good-to-Have: Prior experience in HealthTech, InsurTech, and/or enterprise SaaS. Familiarity with EHR systems, payer-provider transaction types, or healthcare data standards (X12, HL7, FHIR). Exposure to observability tools like Prometheus, Grafana, ELK, or DataDog. Experience with enterprise integrations, RPA, email-based automation, or hybrid integration patterns. Why IHX? Be part of building India’s foundational health insurance infrastructure. Solve real-world problems at the intersection of healthcare, data, and digital transformation. Work with a passionate, high-performance team with deep healthcare and tech expertise.