Job Requirements Job Requirements Role/ Job Title: Relationship Manager - Current Account Function/ Department: Branch Banking Job Purpose The role includes managing assigned client portfolio to ensure superior service delivery leading to cross sell. It would include CASA Build up as per branch targets, improving product holding per customer through cross sell of all banking products, acquiring new clients and managing the walk-in clients. The role entails managing all cash, routine transactions for bank customers including fund transfer, accepting deposits & withdrawals, and managing deliverables. Roles & Responsibilities CASA values build up and new client acquisition. Ensure effective client engagement leading to cross sell. Increase in 'Product holding per customer' within mapped portfolio. Ensure all the clients engaged are profiled and presented with suitable banking products. Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs. Ensure monthly operating plan is met to improve scorecard and decile rankings. Coordinate with respective relationship managers for closure of business loans, working capital, POS, CMS, trade transactions generated through client engagement. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks. Custodian of the branch vault, manage vault limits, cash, and non-cash transactions. Ensure Nil instances of cash shortage or excess at teller counter. Updating the key registers regularly and reviewing branch reports like end of day (EOD) cash position report LTR, Instruments issued etc. Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation and maintenance of suspense accounts register as per the required format. Ensure strict adherence to the bank policies and compliance. Secondary Responsibilities Perform audit and ensure compliance to internal and external regulations and guidelines. Provide best in-class customer service to all clients to become their primary banker. Education Qualification Graduation: Any Post-graduation: Any Show more Show less

Job Requirements Job Requirements Job Title – Associate Relationship Officer Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Manage zoning activity to map household needs in villages and areas allocated Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship Nudge behavioural changes in customers to drive them towards online banking Maintain high collections efficiency through discipline and drive Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry Ensure compliance as per the bank requirements Conduct field audits and customer verifications to ensure high quality of accounts Maintain knowledge on all bank products, credit standards, services and trends and provide efficient customer services. Recommend process changes in order to improve service efficiency and quality across the branch network Provide support for implementation of livelihood advancement and community development initiatives. Educational Qualifications Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience 0-1 years of relevant branch banking experience, fresher’s can apply. Show more Show less

Job Requirements Job Description Job Title – Trade Desk Officer Place of work – Anywhere in India Business Unit - Retail Banking Function – Branch Banking Job Purpose The role entails processing Trade transactions for branch and nearby branches under HUB and scope model. The role will closely collaborate with spoke branches, Trade CPU (operations Team), Trade product and Trade compliance to process trade transaction effectively for superior customer service. Responsibilities Roles & Responsibilities: First Level of Scrutinize & process the submitted documents like LC, BG, Export/ Imports, /LC Advising/ Confirmation/ Issuance/ SBLC/ Collections/ Bill Discounting, Payments etc. Ensure to minimise no. of Trade transaction rejection by Trade CPU. Handling of rejections/queries raised by Trade CPU. Assisting spoke branches in handling and managing trade transactions. Adherence defined TAT for Trade Products. Reduce/Eliminate customer complaints by providing superior services. To ensure that the transaction complies with all the regulatory requirements under the current RBI guidelines in addition to the banks internal policies and procedures. Good understanding of RBI & FEMA regulations and UCPDC. Liaise with other departments in relation to transactions being handled. Manage transaction follow-up and record updates accordingly Follow up with customers/RM/TC for closure of outstanding EDPMS and IDPMS. Regular interaction with relevant stakeholders for implementation of new products/policies/guidelines and improving operating efficiency & customer satisfaction. Handling back office related activities in an efficient manner. Assist in transactional regulatory checks as required. Assist the monitoring team in following up matters with clients as required Educational Qualifications Graduate - Any Experience 3+ years of experience in Trade Finance is must and overall experience should be 5-7 Years. Show more Show less

Job Requirements Job Requirements Job Title - Deputy Manager-Acquisition(Household) Place of work - Pan - India Business Unit - Retail Banking Function -Branch Banking Job Purpose The role entails direct customer interaction and is responsible for business acquisition of savings accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Key / Primary Responsibilities of the Role - List the primary deliverables Acquisition of NTB Savings account customers in the identified segment and reference generation from the specified catchment area Ensure acquisition of high quality savings accounts in terms of product mix, segments and constitution mix Proactive registration and activation of acquired customers to direct banking channels Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer Assist and support the Sales Manager in catchment mapping and scoping exercise Provide regular feedback to SM / RM on opportunities and customer needs Ensure adherence to selling norms and SOPs defined by the organization Ensure strict compliance with internal guidelines and external regulations Ensure quality sourcing in line with the Bank's policy Secondary Responsibilities - List the deliverables other than primary, but essential for the role High degree of market awareness and understanding of customer's needs Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity Qualifications Graduate - Any discipline Part Time / Full Time - Full Time Experience Minimum Number of Years - 0-4 years Industry – BFSI Functional Area – Sales Level / Capacity - Junior Management Show more Show less

Job Requirements Job Requirements Role/ Job Title: Associate Manager-Acquisition (Household) Function/ Department: Branch Banking Job Purpose Role entails acquiring new customers for the bank's savings accounts. The role involves identifying potential customers, contacting them through various channels, explaining the benefits and features of the savings products, and closing the sales. Also to ensures that the customers are satisfied with the bank's services and maintains a long-term relationship with them. Roles & Responsibilities Acquisition of savings account in the identified segment and reference generation from the specified catchment area Ensuring high quality of customer acquisition in terms of constitution, product and segment mix On-boarding and activating customers on digital platforms Assist Senior Sales Manager in catchment mapping and branch scoping exercises Provide regular feedbacks to Senior Sales Manager and Branch Manager on customer requirements and potential opportunities Ensuring adherence to sales compliance and SOPs defined by the organization Quality sourcing and ensuring strict compliance on internal and external guidelines and regulations Regularly conducting activities in the catchment to acquire good quality, HNI customers and build a strong visibilty for IDFC First Bank Working on key central Initiatives and seeking regular referrals from existing customers Collaborating with other team members and support functions to provide products and service offerings to customers Education Qualification Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management Experience: 0 to 2 years of relevant experience Show more Show less

Job Requirements Job Title: Specialist - IT Governance & Compliance Business: New Age Job Purpose To ensure that an organization's information technology (IT) infrastructure, policies, procedures, and practices align with its business objectives, industry regulations, and best practices. IT Governance Specialists are responsible for developing, implementing, and maintaining IT governance frameworks, such as COBIT (Control Objectives for Information and Related Technologies) and ITIL (Information Technology Infrastructure Library), to manage IT risks, ensure compliance, and optimize IT investments Roles & Responsibilities Developing and implementing IT policies and procedures that align with organizational goals and industry best practices. Conducting periodic IT risk assessments to identify potential vulnerabilities and threats and recommending necessary controls to minimize risks. Ensuring that all IT projects are aligned with the organization's strategy, regulatory compliance requirements, and security standards. Establishing IT performance metrics and monitoring key performance indicators (KPIs) to measure the effectiveness and efficiency of IT processes. Providing guidance and support to IT teams on IT governance and risk management matters. Coordinating with internal and external auditors to facilitate IT compliance audits and ensure timely completion of audit recommendations. Identifying and implementing IT governance-related training needs for IT staff and end-users. Participating in the development, implementation, and maintenance of IT disaster recovery and business continuity plans. Staying up-to-date on the latest IT governance trends and industry standards to ensure that the organization is current with best practices. Collaborating with cross-functional teams to ensure that IT governance is integrated into business processes. Secondary Responsibilities Strong communication skills, self-driven, motivated, proactive approach and detail-oriented, yet comfortable working in a dynamic environment Ability to guide, mentor and manage a talent pool of Business Analysts. Qualifications: Graduation: Bachelor’s in Engineering / Technology / Mathematics / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management. Experience: 5 to 8 Years. Show more Show less

Job Requirements Job Description Form Role/Job Title - Deputy Branch Manager Business - Retail Banking Job Purpose The role entails managing and scaling up the retail banking business for the branch by executing strategies to achieve growth targets for the branch by managing operations and resources in the most cost efficient and technology effective manner. It also entails developing constructive relationships with key local dealers and working closely with them to boost volume of business by establishing a strong foundation with them as their financial partner of choice. The role bearer is accountable for ensuring expansion of branch footprint, product penetration and delivery of high-quality customer service. The role bearer would lead customer service and branch operations for a designated branch and be responsible for the daily branch upkeep. Roles & Responsibilities Key / Primary Responsibilities of the Role - List the primary deliverables "- Responsible for day-to-day operations and administration of the Branch, ensuring strict compliance with Bank's policies and procedures Ensuring the best in class customer service Manage and complete branch audit by external auditors Resolution of customer issues and queries in a timely manner to ensure customer satisfaction and support the Branch to do the same Make action plan, and strategize to get profit through branch operations and cross sell Keep up to date with product to provide suitable advice to the customers Ensure smooth functioning of the branch and follow banking norms Responsible for closing all the observations in the audit report Monitor the branch sales targets and strategize to acquire new accounts and expand existing accounts by offering various financial products and services to the customer" Secondary Responsibilities - List the deliverables other than primary, but essential for the role "- Ensure manpower planning, recruitment and training processes for both on-roll and off-roll employees to ensure high performing talent across levels Bring out the best of branch’s personnel by providing training, coaching, development and guidance Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its implementation to improve overall operational efficiency Responsibilities Managerial & Leadership Responsibilities - (if applicable) "- Create environment for team to focus on automation and digital enablement to fulfil customer’s needs holistically Attract & retain best-in class talent to meet Bank's rapid growth targets" Key Success Metrics CA/SA and TD growth targets, Customer Acquisition targets, Product Cross Sell targets Qualifications Graduate - Any discipline Post Graduate - MBA Finance Experience Minimum Number of Years - 8 + years of relevant experience in Banking or allied Business Industry - BFSI Functional Area - Retail Liabilities Show more Show less

Job Requirements Job Title - Area Sales Manager - CA Place of work - Mumbai Business Unit - Retail Banking Function -Branch Banking Job Purpose The role entails managing and scaling up the retail branch banking business for the region by implementing strategies to achieve growth targets. It is accountable to ensure expansion of branch footprint, product penetration and delivery of high quality customer service. The role bearer is responsible for identifying business potential areas for an acquisition of Current Account customers in assigned geographies and using enablers to guide a team to successfully converting the same. The role has a P&L responsibility contributing to the larger branch banking channel objectives. Responsibilities Roles & Responsibilities: Mentoring a team of Sales Managers across assigned command area of branches Identifying leads for an acquisition of potential customers for assets products thus generating fee-based revenues Monitoring daily sales call to ensure acquisition process is followed including market coverage Activating Current accounts clients on transactions, thereby responsible for current account float delivery against assigned targets Imparting & refreshing product knowledge to team members, ensure complete updated product awareness within the team Responsible of timely resolution of customer queries Ensuring right level of staffing in the region for CA team Maintaining low team attrition Managing customer centric operations and ensuring customer satisfaction by achieving delivery & service quality norms Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers Recommend process changes in order to improve service efficiency and quality across the branch network Monitor the growth and execution as per the defined business plan Managerial & Leadership Responsibilities Attract and retain best-in-class talent for key roles in their reporting structure Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements Enable teams to drive growth targets by providing necessary support Qualifications Educational Qualifications: Graduate – Any Post Graduate - Finance (MBA preferred) Experience 14+ years of relevant branch banking experience Show more Show less

Job Requirements Job Requirements Job Title: Teller Company Name: IDFC FIRST Bank Job Type: Full-Time Job Category: Branch Operations & Branch Customer Service Department: Retail Banking > Branch Banking > Branch Location: Ratlam, Madhya Pradesh 457001, India IDFC FIRST Bank is seeking a highly motivated and customer-oriented individual to join our team as a Teller. As a Teller, you will be responsible for providing excellent customer service and performing various banking transactions for our customers at our branch in Ratlam, Madhya Pradesh. Key Responsibilities Greet and assist customers in a friendly and professional manner Process various banking transactions, including deposits, withdrawals, and payments Balance cash drawers and maintain accurate records of transactions Promote bank products and services to customers Resolve customer inquiries and complaints in a timely and efficient manner Adhere to all bank policies and procedures to ensure compliance and security Collaborate with other team members to achieve branch goals and targets Qualifications High school diploma or equivalent Previous experience in a customer service or cash handling role preferred Strong communication and interpersonal skills Ability to work in a fast-paced and dynamic environment Knowledge of banking products and services Proficient in basic computer skills Attention to detail and accuracy Additional Requirements Must be able to work full-time, including weekends and holidays Must be willing to undergo a background check and credit check Must be able to lift up to 25 pounds Join our team at IDFC FIRST Bank and be a part of a dynamic and growing organization. We offer competitive salary and benefits, as well as opportunities for career advancement. Apply now and become a valuable member of our team! Show more Show less

Job Requirements Job Description Job Title: Specialist - IT Governance & Compliance Business: New Age Job Purpose To ensure that an organization's information technology (IT) infrastructure, policies, procedures, and practices align with its business objectives, industry regulations, and best practices. IT Governance Specialists are responsible for developing, implementing, and maintaining IT governance frameworks, such as COBIT (Control Objectives for Information and Related Technologies) and ITIL (Information Technology Infrastructure Library), to manage IT risks, ensure compliance, and optimize IT investments Roles & Responsibilities Developing and implementing IT policies and procedures that align with organizational goals and industry best practices. Conducting periodic IT risk assessments to identify potential vulnerabilities and threats and recommending necessary controls to minimize risks. Ensuring that all IT projects are aligned with the organization's strategy, regulatory compliance requirements, and security standards. Establishing IT performance metrics and monitoring key performance indicators (KPIs) to measure the effectiveness and efficiency of IT processes. Providing guidance and support to IT teams on IT governance and risk management matters. Coordinating with internal and external auditors to facilitate IT compliance audits and ensure timely completion of audit recommendations. Identifying and implementing IT governance-related training needs for IT staff and end-users. Participating in the development, implementation, and maintenance of IT disaster recovery and business continuity plans. Staying up-to-date on the latest IT governance trends and industry standards to ensure that the organization is current with best practices. Collaborating with cross-functional teams to ensure that IT governance is integrated into business processes. Secondary Responsibilities Strong communication skills, self-driven, motivated, proactive approach and detail-oriented, yet comfortable working in a dynamic environment Ability to guide, mentor and manage a talent pool of Business Analysts. Qualifications: Graduation: Bachelor’s in Engineering / Technology / Mathematics / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management. Experience: 5 to 8 Years. Show more Show less

Job Requirements Job Description: Business Analysis Manager-Debt Management Company Name: IDFC FIRST Bank Job Type: Full-Time Job Category: Retail Banking Department: Retail Banking > Debt Management-Flows > Strategy Location: Mumbai, Maharashtra, India IDFC FIRST Bank is seeking a highly motivated and experienced Business Analysis Manager to join our Retail Banking team. As the Business Analysis Manager for Debt Management, you will be responsible for developing and implementing strategies to manage the bank's debt portfolio and optimize debt flows. Key Responsibilities Conduct in-depth analysis of the bank's debt portfolio and identify areas for improvement Develop and implement strategies to optimize debt flows and minimize risk Collaborate with cross-functional teams to ensure effective debt management processes Monitor and report on key performance indicators related to debt management Stay updated on industry trends and best practices in debt management Provide recommendations to senior management on debt management strategies and initiatives Manage a team of analysts and ensure timely and accurate delivery of reports and analysis Qualifications Bachelor's degree in Finance, Economics, or a related field Minimum of 5 years of experience in debt management, preferably in a retail banking environment Strong analytical skills and ability to interpret complex data Experience in developing and implementing debt management strategies Excellent communication and interpersonal skills Ability to work independently and in a team environment Proficiency in Microsoft Excel and other data analysis tools Knowledge of banking regulations and compliance requirements related to debt management If you are a driven and results-oriented individual with a passion for debt management, we encourage you to apply for this exciting opportunity at IDFC FIRST Bank. We offer a competitive salary, benefits package, and opportunities for growth and development within the organization. Join our team and be a part of our mission to provide innovative and customer-centric banking solutions. Show more Show less

Job Requirements Job Requirements Role/Job Title: Relationship Manager (TASC) Function/Department: Branch Banking Job Purpose The role entails deepening the relationship by providing solutions to meet the requirements of the TASC customers and ensuring value-added customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing, and deepening for the customers of the TASC (Trust, Association, Society, and Club) segment, comprising of Not for Profit Making Business Entities (other than government departments—central, state, or local bodies) registered as trust societies. The role bearer is responsible for acquiring NTB TASC clients and servicing the existing relationships contributing to the larger branch banking channel objectives. Roles & Responsibilities Responsible for increasing liabilities size of relationship via balances in accounts of existing TASC customers and enhancing customer profitability by capturing a larger share of the wallet. Review the inflows and outflows in the mapped TASC accounts and also proactively identify business generation opportunities. Establish close connections with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates, exchange rates and various product offerings. Generates new sales leads for TASC customers through referrals from existing clients, brokers, and stock brokers. Involved in increasing customer engagement through cross-selling investment products like life insurance, general insurance, gold coins, etc. and other non-investment products like forex, remittances, loans, etc. to new and existing customers. Secondary Responsibilities Evaluate the growth strategy based on competitor analysis and feedback from different channels and customers. Recommend process changes in order to improve service efficiency and quality across the branch network. Education Qualification Graduation: Any Discipline Experience: 5-10 years of relevant branch banking experience Show more Show less

Job Requirements Job Title – Collection Manager Function – Collections Job Purpose The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank. Roles & Responsibilities Responsible for managing and undertaking collections process for debts that have been assigned Regularly track the portfolio for specific buckets for the assigned area Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters Responsible to allocate and achieve targets from agencies/ in house team Regularly follow up with the default customers Ensuring adherence to collection process and legal guidelines Tracing out absconded default customers and initiate recovery process Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly & monthly basis Educational Qualifications Graduate – Any Post Graduate – Any Experience: Minimum of 4 or more years of experience in Collections. Show more Show less

Job Requirements Role/Job Title : Sales Manager - Gold Loan Function/ Department : Gold Loan Job Purpose The role entails the responsibility of generating Gold loan business through different channels. It includes administering and training a team of DSTs to expand Gold loan business in that locality/branch. Roles & Responsibilities Ensuring Monthly Sales targets are meet with acquisition in NTB (New to Bank) and ETB (Existing to Bank) customers. Existing liability customers are pitched for Gold loans. Ensure month on month growth in EOP (Execution only platform) Assets for Gold loan business/per branch. Fee Income should be Minimum 1% of total disbursals. Customer Follow ups to be done at regular intervals for timely renewal of cases so as to ensure Minimum renewal pending cases. Co-ordination with valuers to be done time to time basis. Ensure most of the customers are aligned to pay valuation charges as per product norms. Ensuring healthy collections with Nil First Equally Monthly Installment /FPD and minimizing fresh flow in Bucket X. PSL(Priority sector lending) Tagging and should be aware about PSL norms. Helping branch liability team in Audits and ensuring proper communications to customer before any packet Opening. Conduct Marketing activities in the local market for generating NTB gold loan customers. Willingness to work extensively in the field and travel across the region on short notice. Carrying out ad-hoc activities as per the requirement of the department. Educational Qualifications Graduation: Any Graduate Experience: 0 to 2 years of experience in Gold loan sales. Show more Show less

Job Requirements Job Requirements Role/Job Title: Partner - First Private Function/Department: Retail Liabilities Job Purpose This role is instrumental in acquisition of HNI & UHNI clients and building the relationship with the bank. They have to sell Investment & Insurance & other bank products to Private Banking clients to generate fee income Roles & Responsibilities Nurture and manage end to end customer relationships by fulfilling all their banking needs through wealth solutions provided by IDFC FIRST Bank. Provide a seamless banking experience from a product and interpersonal point of view. Achieve organizational objectives of high customer satisfaction scores. Acquire customers through natural market, open market activities, references from internal sources via existing branch and digital networks. Secondary Responsibilities Ensure regulatory compliance. High relationship management orientation; ability to forge effective relationships Strong focus on service delivery. Execution-oriented, i.e. driven to achieve results. Managerial & Leadership Responsibilities Team development. Ensuring the team is adequately staffed. Target achievement of team members. Education Qualification Graduation: Bachelor’s in engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management. Post-graduation: MBA, PGDM. Experience: 10-18 years of relevant experience. Show more Show less

Job Requirements Job Requirements Role/Job Title: Associate Relationship Manager-Home loan / Loan against property Function/Department: Rural Banking Job Purpose To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc. To service, the leads referred by sales front/cross/selling or other channels. To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets. Achieve agreed individual performance targets for income generation, product sales and new client growth targets. Login to disbursement completion, fulfilment, counselling, and handholding the customer through the entire process of sanction and disbursement. Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default. Building the relationship in the Market by meeting the Local Builders, Business communities and new channels. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0 to 2 Years in NBFCs/Banking. Show more Show less

Job Requirements Role/Job Title: Relationship Manager-Kisan Credit Card Function/Department: Rural Banking Job Purpose The role entails providing financial solutions to meet the requirements of the KCC customers and ensure value added customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. The role bearer would be responsible for providing customers with the best in-class experience to become their banking partner of choice. The role bearer is responsible for NTB clients and manage the relationship for a designated branch contributing to the larger branch banking channel objectives. Responsibilities Roles & Responsibilities: Responsible for increasing liabilities size of relationship via balances in accounts of existing KCC customers and enhancing customer profitability by capturing larger share of wallet. Review the inflows and outflows in the mapped accounts and also proactively identify potential business opportunities. Establish closely connect with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates, exchange rates and various product offerings. Generate new sales leads for KCC customers through referrals from existing clients, brokers, etc. Responsible for acquiring new customers for KCC with a detail understanding of Credit assessment. Leverage knowledge on Liability, Fx, Trade and Client Relationship, Delinquency management, Relationship management and Analytical mind-set to increase volume of business. Managing portfolio effectively through continuous monitoring of accounts and renewals enhancement, retention and ensure Portfolio Hygiene with minimal open deferral and covenants. Develop a superior working relationship with Branch banking for cross leveraging and synergy optimization and work within the Overall Bank Eco System with other Stakeholders. Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers. Recommend process changes in order to improve service efficiency and quality across the branch network. Demonstrated Ability in sales planning and conceptualize promotions and marketing initiatives. Understanding of Financial statements, Credit Assessment and title- security documents. Managerial & Leadership Responsibilities Attract and retain best-in-class talent for key roles in their reporting structure. Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements. Enable teams to drive growth targets by providing necessary support. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 5 to 10 years of relevant experience. Show more Show less

Job Requirements Job Requirements Job Title – Associate Relationship Manager-LAP Place of work - Rajasthan/Gujarat/Karnataka/Madhya Pradesh/Chhattisgarh/Odisha/Andhra Pradesh Business Unit - Rural Banking Function - Retail Assets Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to identify mortgage needs of customers and provide appropriate lending solutions ( Loan Against Property) . The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of mortgage business in Rural markets through lead generations and account opening as per needs of customer Spearhead mapping of detailed household needs based on direct customer interactions Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship and maintain high collections efficiency Lead preparation of quality documentation of loans to ensure minimum queries / rejections from Operations / Credit teams Coordinate with operations officer to ensure timely and accurate data entry Ensure compliance as per the bank requirements Secondary Responsibilities Recommend process changes in order to improve service efficiency and quality across the branch network Provide support for implementation of livelihood advancement and community development initiatives. Key Success Metrics Customer Acquisition targets, Cross sell targets Educational Qualifications Graduate-Any-Full Time 12th- Any Experience 0-3 Years in NBFCs/Banking. Show more Show less

Job Requirements Job Requirements Role/Job Title - Banker-Customer Experience Business - Retail Banking Function/ Department: 'Branch Banking Place of work: PAN India Job Purpose The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements. Roles & Responsibilities Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell. Deliver business target assigned as per performance score card. Giving the client need based product solutions and in the process aligning client requirements with business specifics. Assessing customer propensity and ensuring higher product penetration per relationship. Referencing for more business from existing customers. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints. Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc. Assist in closure of all observations on audit report Secondary Responsibilities Perform audit and ensure compliance to internal and external regulations and guidelines Provide best in-class customer service to become their banking partner of choice Key Success Metrics CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card. Qualifications Graduate - Any discipline Post Graduate - MBA preferred Experience Minimum Number of Years - 1-4 years of relevant experience in Banking or allied Business Industry - BFSI Functional Area - Retail Liabilities Show more Show less

Job Requirements Role/Job Title: Associate Relationship Manager-Home loan / Loan against property Function/Department: Rural Banking Job Purpose To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc. To service, the leads referred by sales front/cross/selling or other channels. To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets. Achieve agreed individual performance targets for income generation, product sales and new client growth targets. Login to disbursement completion, fulfilment, counselling, and handholding the customer through the entire process of sanction and disbursement. Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default. Building the relationship in the Market by meeting the Local Builders, Business communities and new channels. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0 to 2 Years in NBFCs/Banking. Show more Show less