ID Manager

Sysnet Global Technologies Pvt.Ltd

0 years

2 Lacs

bathinda

Posted:2 weeks ago| Platform: GlassDoor logo

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Skills Required

support service reports software management technology

Work Mode

Remote

Job Type

Part Time

Job Description

We are looking for an experienced Help Desk Manager to join our team. As a Help Desk Manager, you will be responsible for leading and overseeing our overall technical support team with the main goal to provide exceptional customer service.

Your responsibilities:

Manage the help desk team and evaluate performance
Ensure customer service is timely and accurate daily
Recruit, train and support help desk representatives and technicians
Set specific customer service standards
Contribute to improving customer support by actively responding to queries and handling complaints
Establish best practices through the entire technical support process
Follow up with customers to identify areas of improvement
Develop daily, weekly and monthly reports on help desk team’s productivity
Provide customer feedback to the appropriate internal teams, like product developers

Skill sets/experience we require:

Proven work experience as a Help desk manager
Hands on experience with help desk and remote control software Solid technical background with an ability to give instructions to a non-technical audience
Customer-service oriented with a problem-solving attitude
Excellent written and verbal communications skills
Team management skills

Pedigree:

Bachelor’s degree in Computer Science, Information Technology or relevant field

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