We have exciting opportunities for the role of Data Analytics. Location : Mumbai - Andheri Interested candidate can share resume on saba.kazi@icicilombard.com with subject line Data Analytics and share below details. Current Salary Expectation Notice Period Education (Full Time / part Time) Role & Responsibilities : • Monitor key business trends and KPIs, preparing and distributing daily, weekly, and monthly MIS reports to business teams. • Oversee and maintain dashboards developed by the analytics team, ensuring accuracy, clarity, and usability. • Manage and fulfil ad-hoc data requests and analyses from diverse stakeholders promptly and effectively. • Collaborate closely with Technology, Product, Marketing, and Business teams to evaluate and communicate the business impact of new launches, features, and initiatives Experience – 3-6 years of experience in SQL, Power BI, Tableau, Coding & Advanced Excel Education : Full time graduate. Regards, Saba
We have exciting opportunities for the role of Health Underwriter. Location: Mumbai - Andheri Interested candidate can share resume on saba.kazi@icicilombard.com with subject line Health Underwrite and share below details. Current Salary Expectation Notice Period Education (Full Time / part Time) Responsibilities: The candidate will be responsible for managing the complete product life cycle including product ideation, product development, filing and approval process with the regulator. Handling sales/media queries, customer escalations, training sales on product features. Managing loss ratio and recommending corrective actions. ·New Product Development ·Competition benchmarking and market research for India and international space ·Understanding of the industry, regulatory & compliance framework ·Understanding business and channel specific requirements whilst working on ·Analytics, MIS and portfolio management ·Quote management and underwriting interventions to maintain a healthy book · Education Requirements - MBA from a reputed institute, undergrad in medical background is preferable · Work experience Requirements – 4 Years’ experience in product management role preferably in Health Insurance or Life insurance Regards, Saba HR Manager
Role Objective Job Responsibilities : Product Strategy: Develop and execute product strategies for Banca-assurance offerings, aligning with company objectives and market demands. Stakeholder Management: Collaborate with internal stakeholders including business development, technology teams, and senior management to ensure product success Market Analysis: Conduct market research to identify trends, opportunities, and competitive threats. Use insights to inform product decisions. Technology Integration: Work closely with technology teams to leverage integrations, APIs, and digital platforms to enhance product functionality. Scrum Methodology: Apply Scrum principles to manage product development processes, including sprint planning, backlog grooming, and daily stand-ups Product Development: Lead the product development lifecycle from ideation to launch, ensuring regulatory compliance and customer satisfaction. Performance Monitoring: Define key metrics and monitor product performance. Implement improvements based on data-driven insights. Customer Focus: Gather customer feedback and conduct user testing to iterate products and enhance customer experience Cross-functional Collaboration: Foster collaboration across departments to drive product initiatives and ensure alignment with business goals. Skills Required Good communication skills both Oral and Written. Behaviour & Attitude: Integrity, Passion, Compliance with conscience, handling highly confidential information in a professional manner Analytical and Logical Reasoning Domain knowledge & expertise Competencies Required This role is individual contributor. Interpersonal skills. Soft Skills Required Qualification / Experience Bachelors degree in Business Administration, Finance, Marketing, or a related field. MBA or advanced degree preferred. 3 to 6 years of experience in Banca-assurance product management within the financial services industry. Strong understanding of technology integrations, APIs, and Scrum methodology. Excellent communication, presentation, and stakeholder management skills. Strategic thinker with strong analytical and problem-solving abilities. (ref:hirist.tech)
We have exciting opportunities for the role of Content Writer Location: Mumbai - Andheri Interested candidate can share resume on pooja.menon@ext.icicilombard.com with subject line Content Writer and share below details. Current Salary Expectation Notice Period Education (Full Time / part Time) Content Writer Responsibilities: Content Creation : Write engaging and informative content for digital platforms including email, SMS, WhatsApp, app notifications, web banners, and SEM ads. Simplify Complex Topics : Translate insurance-related concepts into clear, accessible, and customer-friendly language. Thought Leadership Support : Assist in drafting long-form articles, blogs, and white papers that reflect industry insights and brand expertise. Cross-functional Collaboration : Work closely with marketing, product, and design teams to ensure content aligns with brand messaging and campaign goals. Content Strategy Execution : Support the implementation of content strategies and editorial calendars under the guidance of senior team members. SEO & Optimization : Apply SEO best practices to improve content visibility and performance across search engines and social media. Quality & Consistency : Maintain high standards of grammar, tone, and style across all written materials. Trend Monitoring : Stay updated with industry trends, customer behavior, and competitor content to inform writing and ideation. Project Coordination : Manage multiple content requests, ensuring timely delivery and adherence to briefs. Qualifications: Bachelor’s degree in Journalism, Communications, Marketing, or a related field. 3–5 years of experience in content writing, preferably in insurance, finance, or digital marketing. Strong writing and editing skills with a portfolio showcasing diverse content formats. Familiarity with SEO, keyword research, and content performance metrics. Ability to work independently and collaboratively in a fast-paced environment. Experience with content management systems (CMS), project tracking tools, and editorial workflows is a plus Exposure to content creation for new-age brands, make-up/fashion industry, fast commerce, or app-first non-BFSI segments is a strong advantage Regards, Saba HR Manager
We have exciting opportunities for the role of Affinity Underwriting Location: Mumbai - Andheri Interested candidate can share resume on pooja.menon@ext.icicilombard.com with subject line Affinity Underwriting and share below details. Current Salary Expectation Notice Period Education (Full Time / part Time) Responsibilities: Driving underwriting strategy formulation and setting up of processes for the function ·Preparation of product policy wordings, underwriting guidelines, rating structure & schedule & other relevant documents for filing of products with IRDA ·Interacting with Marketing, Claims and Actuarial Team for review/follow up and finalizing underwriting guidelines for all products ·Coordinating with technology teams for maintaining the system & new requirements ·Product development as per customer requirements, market research and improve the effectiveness of existing products ·Contributing in growth of business by regular interactions with brokers and Intermediaries. ·Analyzing the performance of general insurance products on regular intervals and taking proactive actions to control & normalize the portfolio in consultation with sales and claims team. ·Developing a monitoring system for underwriting control, enforcement of risk acceptance discipline ·Preparing reports for Management Committee on regular intervals on the performance of product portfolio and fine tune operations as per the business requirement ·Analyzing incurred claims ratio, review of portfolio and taking proactive action for loss control measures ·To classify the risks into acceptable and unacceptable categories and communicate the declined risks list in each line of business. To arrive at an acceptable portfolio mix, between Low, Medium and High Hazard Risks ·Quality and timely response - Adherence to TAT for quote submission and quality ·Providing technical leadership, direction, governance, challenge, support, guidance and advice to Sales and Underwriting colleagues to deliver market-leading products, secure profitable business and develop the underwriting function in line with the global Underwriting strategy ·Developing and implementing initiatives to manage loss ratio Developing tools to monitor and subsequently monitor KPIs like: o GWP o NWP o Underwriting Loss Ratio o Financial Loss Ratio o Attritional Loss Ratio o Large and Weather Loss Ratio o Claim movements o Prior Year impacts in Current Year results o Rate plan o Retention o Actual Price vs. Technical Price o Market rates, performance and insight Regards, Saba HR Manager
We have exciting opportunities for the role of Performance Marketing Location: Mumbai - Andheri Interested candidate can share resume on saba.kazi@icicilombard.com with subject line Performance Marketing and share below details. Current Salary Expectation Notice Period Education (Full Time / part Time) Role: Take ownership for planning, setup and execution of all paid acquisition for a segment Lead execution of campaigns across channels for SEM, Google - Search/ Display/ YouTube/ Discovery, Facebook, Instagram and other social channels to meet key performance metrics Explore vendor partnerships and new channels for paid acquisition to increase traffic and leads Lead budget allocation and planning of digital marketing campaigns to drive user acquisition and sales growth for a segment Ideate, plan, execute and measure experiments for conversion growth with A/B testing for optimising user funnels Identify market trends and gather insights to utilise for manoeuvring the campaigns and driving performance Work on daily, weekly & monthly measurement and reporting for the performance of digital marketing campaigns and assess against goals (return on investment and performance metrics) Benchmark funnel metrics, user journeys, and creatives against competitors Align with internal stakeholders on cross-functional key projects requiring acquisition marketing efforts Drive business impact with understanding of ROI delivered through the respective campaigns managed Skills: Min 5+ years of performance/digital marketing experience, including expertise on Google Search Ads, Facebook, Instagram and YouTube Marketing Bachelor's /Master's degree in engineering or business administration with a consistent track record in quantitative field Prior experience of working on B2B paid marketing campaigns Proven track record of helping scale up digital marketing in a start-up environment and/or relevant work experience in leading performance marketing agencies A start-up mentality with a bias to action and the ability to flex in a fast-paced environment Solid knowledge of website analytics tools (e.g.: Google Analytics, Similar Web, SEMRush) Strong analytical skills and data-driven thinking Excellent communication (verbal and written) skills Regards, Saba
We have exciting opportunities for the role of Content Manager. Interested candidate can share resume to saba.kazi@icicilombard.com with subject line Content Manager and share below details. Current Salary Expectation Notice Period Education (Full Time / part Time) Role: Content Creation : Write engaging and informative content for digital platforms including email, SMS, WhatsApp, app notifications, web banners, and SEM ads. Simplify Complex Topics : Translate insurance-related concepts into clear, accessible, and customer-friendly language. Thought Leadership Support : Assist in drafting long-form articles, blogs, and white papers that reflect industry insights and brand expertise. Cross-functional Collaboration : Work closely with marketing, product, and design teams to ensure content aligns with brand messaging and campaign goals. Content Strategy Execution : Support the implementation of content strategies and editorial calendars under the guidance of senior team members. SEO & Optimization : Apply SEO best practices to improve content visibility and performance across search engines and social media. Quality & Consistency : Maintain high standards of grammar, tone, and style across all written materials. Trend Monitoring : Stay updated with industry trends, customer behavior, and competitor content to inform writing and ideation. Project Coordination : Manage multiple content requests, ensuring timely delivery and adherence to briefs. Qualifications: Bachelor’s/Master’s in Journalism, Communications, or Marketing. Strong writing and editing skills with a portfolio showcasing diverse content formats. Familiarity with SEO, keyword research, and content performance metrics. Experience with content management systems (CMS), project tracking tools, and editorial workflows is a plus 4-5 years of content creation experience, preferably from new-age brands, make-up/fashion industry, fast commerce, or app-first non-BFSI segment. Proficiency in SEO and digital content formats Regards, Saba HR Manager
We have exciting opportunities for the role of Performance Marketing Location: Mumbai - Andheri Interested candidate can share resume on saba.kazi@icicilombard.com with subject line Performance Marketing and share below details. Current Salary Expectation Notice Period Education (Full Time / part Time) Role: Take ownership for planning, setup and execution of all paid acquisition for a segment Lead execution of campaigns across channels for SEM, Google - Search/ Display/ YouTube/ Discovery, Facebook, Instagram and other social channels to meet key performance metrics Explore vendor partnerships and new channels for paid acquisition to increase traffic and leads Lead budget allocation and planning of digital marketing campaigns to drive user acquisition and sales growth for a segment Ideate, plan, execute and measure experiments for conversion growth with A/B testing for optimising user funnels Identify market trends and gather insights to utilise for manoeuvring the campaigns and driving performance Work on daily, weekly & monthly measurement and reporting for the performance of digital marketing campaigns and assess against goals (return on investment and performance metrics) Benchmark funnel metrics, user journeys, and creatives against competitors Align with internal stakeholders on cross-functional key projects requiring acquisition marketing efforts Drive business impact with understanding of ROI delivered through the respective campaigns managed Skills: Min 5+ years of performance/digital marketing experience, including expertise on Google Search Ads, Facebook, Instagram and YouTube Marketing Bachelor's /Master's degree in engineering or business administration with a consistent track record in quantitative field Prior experience of working on B2B paid marketing campaigns Proven track record of helping scale up digital marketing in a start-up environment and/or relevant work experience in leading performance marketing agencies A start-up mentality with a bias to action and the ability to flex in a fast-paced environment Solid knowledge of website analytics tools (e.g.: Google Analytics, Similar Web, SEMRush) Strong analytical skills and data-driven thinking Excellent communication (verbal and written) skills Regards, Saba
We have exciting opportunities for the role of Data Analytics. Location : Mumbai - Andheri Interested candidate can share resume on saba.kazi@icicilombard.com with subject line Data Analytics and share below details. Current Salary Expectation Notice Period Education (Full Time / part Time) Role & Responsibilities : • Monitor key business trends and KPIs, preparing and distributing daily, weekly, and monthly MIS reports to business teams. • Oversee and maintain dashboards developed by the analytics team, ensuring accuracy, clarity, and usability. • Manage and fulfil ad-hoc data requests and analyses from diverse stakeholders promptly and effectively. • Collaborate closely with Technology, Product, Marketing, and Business teams to evaluate and communicate the business impact of new launches, features, and initiatives Hands on experience SQL is mandatory Experience – 1) Graduation or Post graduation from tier 1 engineering college or MBA college. 2) Worked in Analytics or data science team + Working knowledge of SQL, Tableau/PowerBI, Very strong in excel Hands on experience SQL is mandatory Regards, Saba
We have exciting opportunities for the role of Affinity Underwriting Location: Mumbai - Andheri Interested candidate can share resume on saba.kazi@icicilombard.com with subject line Affinity Underwriting and share below details. Current Salary Expectation Notice Period Education (Full Time / part Time) Key Responsibilities would be: Affinity underwriters should be able to determine probable risk factors & predict customer behavior to adequately price required coverage; Good communication & negotiation skills to navigate partner requirements while keeping profitability in mind; Regularly monitor the portfolio to identify early trends for corrective interventions if required Must Haves Skills Required: Pricing. Required Qualification / Experience 3+ years of relevant experience in pricing and in insurance (Health/Travel/Motor) Minimum 3 papers should be clear of actuary. MBA from a reputed institute, undergrad in medical background is preferable. Regards, Saba HR Manager
We have exciting opportunities for the role of Techno Underwriter Location: Mumbai Interested candidate can share resume on saba.kazi@icicilombard.com with subject line Techno Underwriter and share below details. Current Salary Expectation Notice Period Education (Full Time / part Time) Role &Responsibilities • Preparation of product policy wordings, underwriting guidelines, rating structure & schedule & other relevant documents for filing of products with IRDA • Follow-up with Marketing, Claims and Actuarial Team and finalizing underwriting guidelines • Coordinating with technology teams for maintaining the system & new requirements • Product development and market research as per customer requirements • Regular interactions with brokers and Intermediaries • Developing a monitoring system for underwriting control • Analyzing the performance of general insurance products on regular intervals and taking proactive necessary actions • Preparing reports for Management Committee on the performance of product portfolio • Quality and timely response - Adherence to TAT for quote submission and quality • Providing technical leadership, direction, governance, challenge, support, guidance and advice to Sales and Underwriting team • Developing and implementing initiatives to manage loss ratio Developing tools to monitor and subsequently monitor KPIs Candidate must : • Hands on experience into handling SME segment in SME Commercial Business • Excellent knowledge on SME products Regards, Saba
Description Job Title : Conversational AI Product Lead Experience : 5 to 7 years Location : Mumbai Department : Data Science Employment Type : Full-Time About The Role We are seeking a strategic and experienced Conversational AI Product Lead to define and execute the vision for our conversational interfaces and language-based AI solutions. This individual will bridge business strategy with technical execution, guiding a team of experienced data scientists and engineers through the entire lifecycle of developing, deploying, and optimizing solutions powered by Large Language Models (LLMs) and related technologies. This role requires an individual who can prioritize initiatives, manage complex stakeholders, and ensure our conversational AI initiatives deliver measurable business value. While deep, hands-on coding expertise is not required, a strong conceptual and experiential understanding of Natural Language Processing (NLP), Generative AI technologies, and the unique challenges of conversational design is essential to effectively guide the team and make informed decisions. Key Responsibilities Define product roadmap aligned to multimodal AI systems, customer flows & industry use cases Act as the primary liaison between data science, engineering, UX/Design, and business stakeholders Develop and optimize LLM-based conversation flows and agent architectures. Familiarity with the modern Generative AI landscape, including LLM architecture, prompt engineering, RAG frameworks, and the unique challenges of deploying and monitoring LLM-powered agents. Collaborate with data engineering and MLOps teams to ensure that conversational models are deployed reliably, scalably, and adhere to best practices for monitoring performance, accuracy, and latency. Manage integrations with internal and external systems (APIs, data stacks, cloud tools) Lead end-to-end digital platform development from vision & MVP to full-scale rollout Maintain documentation, testing frameworks, and best engineering practices Contribute to continuous R&D new models, embeddings, prompt engineering, evaluation frameworks Digital Product Strategy & Roadmapping Customer Experience Design & Journey Mapping AI/ML understanding model lifecycle, metrics, guardrails Agile Delivery, Sprint Planning & Stakeholder Communication Qualifications MBA from a recognized institute (with product/tech focus preferred) Experience developing AI-enabled digital workflows (chat, voice, document automation Experience working with engineering teams on cloud deployments (Azure/AWS/GCP) including Strong coding fundamentals Python and Node.js Prior experience building chat or voice AI systems in previous organisation is a plus Must have : Solid grounding statistics fundamentals Prior experience in insurance, fintech or customer contact platforms is a plus Builder mentality you ship MVPs fast and iterate Passionate about applied GenAI & multimodal systems Keeps up with fast-moving GenAI advancements (ref:hirist.tech)
Work Experience 2-4 years Qualification Bachelors in Engineering (CS/IT) and above with a bent towards analytics. Cloud certifications (AWS/Azure) will be a plus Skills/ Experience Ability to engage with stakeholders to understand business requirements and convert the same into technical problems for solution development Knowledge of creating notebooks using Azure data factory / data bricks / synapse. Should have worked on orchestration of data using these resources A working knowledge of/experience in Spark-SQL or python / pyspark is a must Experience in handling large volumes of data, data cleansing & data preparation Candidate should have worked hands-on on automating day-to-day jobs (Data Lake/Data Warehousing jobs) either schedule based or event based (via Job Management Framework) Strong knowledge of deployment/releases via Azure DevOps (CI/CD) - Managed GIT/Azure repositories for Branching and Merging Knowledge of data visualization tools (Power BI, Tableau) is an added advantage Candidate must be a strong team player Good communications skills, both written and spoken Keywords : Spark-SQL, Python/Pyspark , Azure Data Bricks , Azure Synapse, Azure Data Lake (ref:hirist.tech)
Job Title : Senior Data Scientist Experience : 4-6 years Location : Mumbai Department : Data Science Employment Type : Full-Time About The Role We are seeking a seasoned Senior Data Scientist to join our dynamic Data Science & Analytics team in Mumbai. In this role, you will lead the end-to-end development and deployment of data-driven solutions, from problem definition to production monitoring. You will leverage your strong foundation in statistics, machine learning, and Generative AI to drive significant business impact and mentor junior team members. This is an opportunity to work on complex, real-world problems in a fast-paced, collaborative environment. Key Responsibilities End-to-End Project Leadership: Take ownership of data science projects, from initial research and experimentation to scalable deployment, monitoring, and ongoing optimization. Model Development: Design, build, and optimize advanced statistical and machine learning models to solve complex business problems. LLM & Generative AI: Research and implement innovative LLM/GenAI solutions, including advanced prompt engineering, Retrieval-Augmented Generation (RAG) frameworks, and parameter-efficient fine-tuning for specific business needs. Cross-functional Collaboration: Partner with product, engineering, and business stakeholders to translate complex challenges into actionable data science solutions and communicate findings effectively to technical and non-technical audiences. Mentorship: Guide and mentor junior data scientists and analysts, fostering a culture of technical excellence and continuous learning. Infrastructure & Deployment: Work with data engineering teams to design scalable data models and robust, automated ML pipelines using MLOps best practices and cloud services (AWS/GCP/Azure). Performance Monitoring: Implement monitoring frameworks to track and enhance the performance of deployed models. Core Technical Skills Machine Learning & Statistics : Strong foundation in supervised & unsupervised ML algorithms, evaluation metrics, and feature engineering. Practical experience with hands-on modelling and experimentation. LLM & Generative AI Conceptual and practical understanding of LLM architecture, prompt engineering, RAG, parameter fine-tuning, and LLM evaluation/monitoring. Exposure to vector databases Executed at least 1 impactful LLM/GenAI implementation in real-world settings. Programming Proficiency in Python, R, and SQL for model development and data analytics. Deployment & Automation Experience with cloud platforms (AWS/GCP/Azure) API integration and orchestration for scalable solutions. Practical experience with MLOps tools like MLflow, Docker, or Kubernetes for CI/CD pipelines. Soft Skills Strong analytical thinking and structured problem-solving ability. Excellent interpersonal communication and stakeholder engagement. Ability to work in a fast-paced, collaborative environment and lead through influence. High ownership and drive to deliver measurable impact. Collaborate with product, engineering, and business stakeholders to translate complex AI solutions into business impact. Educational Background Bachelor's/Master's degree in Computer Science, Data Science, Statistics, Mathematics Equivalent industry experience with strong hands-on contributions will be preferred. (ref:hirist.tech)
We have exciting opportunities for the role of Associate Vice President – Property UW Location: Mumbai, Pune, Ahmedabad Interested candidate can share resume on saba.kazi@icicilombard.com with subject line Associate Vice President – Property UW and share below details. Current Salary Expectation Notice Period Education (Full Time / part Time) Role: •Prompt underwriting decisions on the large risk cases routed to him, in compliance with the given authority, for profitable conversions •Effective team management skills to assist in active engagement in the identification, prioritization, negotiation and conversion of new Account relationships in line with agreed business strategies •Monitoring claims and loss reserves of the segment and working in synergy with claims team for optimize loss reserves of that segment •Seamless working with Property risk management team for controlling and managing of losses for further improvement of bottom line •Meeting with Clients/Channel partners, conducting risk inspections and penetrate the usage of digital platforms for risk improvements/solutions and quote/policy issuance, within TAT •Advice, guide and train team members on various line of businesses to enhance their knowledge in the domain •Strong understanding of the insurance industry particularly in the area of policies including what each policy covers Requirement : • Education – MBA or equivalent, Any Graduate, Chartered Accountant • • Location – Mumbai, Pune, Ahmedabad • • Experience – 10 years + experience in Commercial Underwriting Regards, Saba
We have exciting opportunities for the role of Commercial Underwriter Location: Mumbai Interested candidate can share resume on saba.kazi@icicilombard.com with subject line Commercial Underwriter and share below details. Current Salary Expectation Notice Period Education (Full Time / part Time) Role &Responsibilities • Preparation of product policy wordings, underwriting guidelines, rating structure & schedule & other relevant documents for filing of products with IRDA • Follow-up with Marketing, Claims and Actuarial Team and finalizing underwriting guidelines • Coordinating with technology teams for maintaining the system & new requirements • Product development and market research as per customer requirements • Regular interactions with brokers and Intermediaries • Developing a monitoring system for underwriting control • Analyzing the performance of general insurance products on regular intervals and taking proactive necessary actions • Preparing reports for Management Committee on the performance of product portfolio • Quality and timely response - Adherence to TAT for quote submission and quality • Providing technical leadership, direction, governance, challenge, support, guidance and advice to Sales and Underwriting team • Developing and implementing initiatives to manage loss ratio Developing tools to monitor and subsequently monitor KPIs Candidate must : • Hands on experience into handling SME segment in SME Commercial Business • Excellent knowledge on SME products Regards, Saba
We have exciting opportunities for the role of Senior Manager – Learning & Development Location: Mumbai Interested candidate can share resume on saba.kazi@icicilombard.com with subject line Senior Manager – Learning & Development and share below details. Current Salary Expectation Notice Period Education (Full Time / part Time) Key Responsibilities 1. Content Curation & Learning Material Management Curate, validate, and maintain high-quality learning content aligned with organizational objectives. Collaborate with subject matter experts to ensure relevance and accuracy of content. Maintain an organized repository of learning resources for easy access and future use. 2. Learning Technology & Learner Engagement Upload, organize, and track learning content on LXP/LMS platforms. Explore and implement innovative learning tools such as gamification, simulations, and AI-driven adaptive learning technologies. Drive LXP adoption and learning completion through structured communications Conduct participant check-ins, small-group connects, and reinforcement discussions. 3. Program Execution & Coordination Plan and execute end-to-end learning programs including workshops, webinars, and hybrid sessions. Manage participant nominations, cohort creation, and pre-session readiness activities. Facilitate learning sessions and ensure smooth execution of learning interventions. 4. Stakeholder Collaboration Partner with business leaders and subject matter experts to identify learning needs and program objectives. Communicate program progress and gather feedback to continuously improve effectiveness. 5. Assessment & Analytics Conduct knowledge assessments, pre- and post-training surveys to gauge learning effectiveness. Analyze learner data and prepare dashboards, reports, and insights for decision-making. Track completion of learning programs and assignments to ensure high learner engagement. Key Skills & Competencies Must-Have Skills Strong Excel skills (VLOOKUP, Pivot Tables, dashboards, basic formulas). Data analysis & interpretation —ability to derive insights and present them clearly. Excellent written and spoken communication in English. Highly proactive , with the ability to take ownership and deliver with minimal follow-up. Strong coordination and execution capability across multiple tasks. Good facilitation or presentation ability (preferred). 3-4 Years Experience is mandatory. Regards, Saba Kazi
We have exciting opportunities for the role of Program Manager Location: Mumbai - Andheri Interested candidate can share resume on saba.kazi@icicilombard.com with subject line Program Manager and share below details. Current Salary Expectation Notice Period Education (Full Time / part Time) Role Overview The Partner API Operations Manager will act as the single point of contact (POC) for all digital partners integrated with ICICI Lombard through API-led journeys across issuance and servicing workflows. The individual will work closely with internal cross‑functional teams—Product, Technology, Tech Support, and Underwriting—to resolve partner‑reported issues, proactively monitor partner platform performance, and ensure a frictionless API experience. Key Responsibilities 1. Partner API Issue Management Serve as primary POC for partners for all API‑led issuance & service concerns. Triage, replicate, and route issues to Product, Tech, UW, and Support teams for resolution. Track progress and ensure resolution within defined SLAs/TAT. Analyze root cause & propose systemic fixes to reduce recurrence. 2. Proactive Monitoring Monitor IL product visibility, uptime, and availability across partner platforms. Identify issues before partners escalate by tracking dashboards & alert mechanisms. Periodically audit partner journeys and ensure products display as approved. 3. Error Log Reporting & Analysis Review daily error logs generated from partner platforms. Create structured analysis with trends, impact assessment, RCA, and recommended actions. Drive closure with respective teams and maintain an error reduction roadmap. 4. Cross‑Functional Coordination Work with Product, Tech, Tech Support & UW teams to fast‑track fixes. Escalate critical issues, orchestrate war‑rooms where required. Ensure partner priorities are aligned with internal sprint cycles & releases. 5. Governance, Reporting & MIS Publish daily, weekly, and monthly partner performance reports. Maintain dashboards on uptime, success ratios, error trends, and product penetration. Conduct regular cadences with partners & internal teams for visibility & alignment. 6. Continuous Improvement Recommend product or API enhancements based on observed issue patterns. Help define monitoring frameworks, API quality checklists, and integration best practices. Educational Background Bachelor’s degree in Engineering (Computer Science/IT preferred) or Bachelor’s degree in Business/Commerce with strong technical understanding MBA (optional but preferred) in Technology Management, Operations, or Analytics Professional Skills Understanding of API mechanics, request/response structures, JSON/XML formats Experience with ReadyAPI/Postman or similar tools (basic hands-on is sufficient) Strong analytical skills in reading logs & identifying patterns Good communication to manage external partners & internal tech teams Ability to influence cross-functional stakeholders without authority Comfortable with dashboards, Excel, and reporting frameworks Experience 2–6 years in API operations, partner management, technical account management, or product operations roles Exposure to BFSI or digital ecosystem partners is a strong advantage Regards, Saba