Hub Incharge

Job title : Hub In-Charge

Group : Ekart

Department : Last Mile

Team :Last Mile-Operations

Location :Delivery Hub

Reports to :Cluster Manager/Area Manager/ Territory Manager

Responsible for Team Executive Delivery & Sorters

Job Purpose:

At Ekart our continuous endeavor is to provide high quality experience to the customers. The purpose of this job role is to lead a team of Team Leaders and support team members such as Cashiers, Customer Experience Coach.

Duties and responsibilities:

1. Accountable for overall Hub Operations as per operational standards.

2. Ensuring Customers are delighted at all times.

3. Promptly and effectively manage customer escalations.

4. Ensuring employee engagement initiatives are implemented.

5. Comply with 100% ZTP (Zero Tolerance Policy).

6. Prepare requisite business dashboard and duly report / review with Hub team and Area Manager as required.

7. Budgeting and Accounting Cash and Hub Imprest / Petty Cash expenses as appropriate.

8. SOP Adherence at all times and compliance with Service Level Agreement.

9. Maintain the cost per shipment (CPS) as per budget.

10. Ensure Profitable operations.

11. Coordinate with respective departments and adhere to commercial and statutory compliance.

12. Conduct team meetings, motivate team and control attrition.

13. Fill gaps in employee head count within turnaround time.

14. Ensure team leaders and other hub team members are trained well.

15. Managing environmental bodies.

16. Continuously improve in reducing error rate in Operations Management

17. Ensure safety of people, facility and shipment at all times.

18. Maintain high quality facility and people hygiene.

19. Grievance Handling and Conducting Open House/meetings with Hub teams and identify gaps.

Qualifications:

 Minimum B.Tech & Master’s Degree holders will be preferred.

Skill and Knowledge Required:

1. Operational Knowledge of Logistics/ Couriers/Retail/FMCG/FMCD industry.

2. Ability to identify problems related to the hub, taking appropriate action for resolution.

3. Skill and knowledge of operating ERP used in logistics/supply chain and related industry.

4. Experience of leading and coaching Hub operations and support teams will be preferred.

5. Has the ability to identify, analyze and propose solutions for effective and efficient Hub operations.

6. Should have strong customer orientation and willingness to maintain a balanced approach when resolving customer complaints. Is the vital link between the customer and the management team.

7. Has the ability to communicate in the most effective manner with juniors, peers, seniors, customers and vendors.

8. Awareness of statutory compliances required for successfully operating a Hub in specific area / region.

9. Should know computing skills especially reasonable knowledge and skills of Microsoft Office application such as MS Word, MS Excel, MS Power point and MS Outlook mail.

10. Should be able to coordinate with vendors and 3rd
Party partners.

. Working conditions:

The Hub In-Charge will be working in shifts, working outdoors and visiting customer’s delivery point when required.

Age:

 The ideal candidate should be between 28 years to 44 years of age.

Preferred Industry:

Logistics/ Couriers/Retail industry

Salary and Benefits:

Best in the industry. Based on Experience, Qualification, Compensation and Benefit Matrix.

Job Types: Full-time, Permanent

Pay: ₹45,086.00 - ₹75,000.12 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Commission pay
• Joining bonus
• Performance bonus
• Quarterly bonus
• Yearly bonus

Work Location: In person