HRO Operations Leader

Job Description: As a Delivery Leader in the HRO domain specializing in the Hire to Retire process, your role involves leading the day-to-day delivery of HRO/BPO operations. You will be responsible for ensuring consistent performance across all accounts by designing and implementing process frameworks, operating models, and standard operating procedures (SOPs). Your key responsibilities will include driving performance against SLAs, KPIs, and client expectations across multiple geographies. To excel in this role, you must have experience in managing large engagements, handling P&L responsibilities, and leading large teams. Additionally, you will be required to develop and execute short- and long-term strategic plans for operational growth and excellence. Key Responsibilities: - Lead day-to-day delivery of HRO/BPO operations - Design and implement process frameworks, operating models, and SOPs - Drive performance against SLAs, KPIs, and client expectations - Manage large engagements - Handle P&L responsibilities - Develop and execute strategic plans for operational growth Qualifications Required: - Graduation in a relevant field - Proven experience in HRO operations Other Information: The company operates in the ITES/BPO/KPO industry and the role is categorized under the functional area of Human Resource. This is a full-time, permanent position with the job code GO/JC/2123/2026. The recruiter for this position is Maheshwari Balasubramanian. Job Description: As a Delivery Leader in the HRO domain specializing in the Hire to Retire process, your role involves leading the day-to-day delivery of HRO/BPO operations. You will be responsible for ensuring consistent performance across all accounts by designing and implementing process frameworks, operating models, and standard operating procedures (SOPs). Your key responsibilities will include driving performance against SLAs, KPIs, and client expectations across multiple geographies. To excel in this role, you must have experience in managing large engagements, handling P&L responsibilities, and leading large teams. Additionally, you will be required to develop and execute short- and long-term strategic plans for operational growth and excellence. Key Responsibilities: - Lead day-to-day delivery of HRO/BPO operations - Design and implement process frameworks, operating models, and SOPs - Drive performance against SLAs, KPIs, and client expectations - Manage large engagements - Handle P&L responsibilities - Develop and execute strategic plans for operational growth Qualifications Required: - Graduation in a relevant field - Proven experience in HRO operations Other Information: The company operates in the ITES/BPO/KPO industry and the role is categorized under the functional area of Human Resource. This is a full-time, permanent position with the job code GO/JC/2123/2026. The recruiter for this position is Maheshwari Balasubramanian.