Hrd Finance is looking for Customer Care Specialist to join our dynamic team and embark on a rewarding career journey. As a Customer Care Professional, your primary responsibility is to ensure exceptional customer service and satisfaction. You will be the frontline representative of the company, interacting with customers via various communication channels to address inquiries, resolve issues, and provide support. Key Responsibilities : Customer Support : Respond promptly to customer inquiries via phone, email, chat, or social media channels. Listen attentively to customer concerns, provide accurate information, and offer appropriate solutions to meet their needs. Issue Resolution : Investigate and resolve customer complaints or issues in a timely manner, ensuring a satisfactory resolution for the customer while adhering to company policies and procedures. Product Knowledge : Develop a deep understanding of the company's products or services to effectively assist customers with questions, troubleshooting, and product recommendations. Communication : Communicate effectively and professionally with customers, colleagues, and other departments to relay important information, escalate issues when necessary, and collaborate on problem-solving. Documentation : Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions, using the company's CRM system or other designated platforms. Customer Satisfaction : Strive to exceed customer expectations by delivering personalized service, demonstrating empathy, and going above and beyond to ensure customer satisfaction and loyalty. Continuous Improvement : Identify opportunities for process improvements or enhancements to streamline customer service operations and enhance the overall customer experience. Compliance : Adhere to company policies, procedures, and quality standards to ensure consistency and compliance with regulatory requirements.

Hrd Finance is looking for Telecaller to join our dynamic team and embark on a rewarding career journey. A telecaller is a customer service representative who contacts customers over the telephone. A typical job description for a telecaller includes the following responsibilities : 1. Make outbound calls to customers to promote products and services, or follow up on recent purchases. 2. Respond to customer inquiries and provide information about products and services. 3. Resolve customer complaints and provide appropriate solutions. 4. Keep records of all customer interactions and transactions, updating customer information in a database as necessary. 5. Meet and exceed sales and customer satisfaction targets. 6. Continuously improve product and service knowledge to provide accurate information to customers. 7. Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings. 8. Follow all company policies and procedures, including those related to confidentiality and data security. 9. Participate in training and development opportunities to improve skills and knowledge. 10. Adhere to schedules and work efficiently under pressure to meet deadlines.

Hrd Finance is looking for Sales Officer to join our dynamic team and embark on a rewarding career journey. A Sales Officer is responsible for promoting and selling a company's products or services to customers. The job description typically includes the following responsibilities : 1. Developing and implementing sales strategies to meet company goals. 2. Building and maintaining relationships with clients. 3. Identifying new business opportunities and exploring untapped markets. 4. Conducting market research and analysis to stay updated on industry trends and competitors. 5. Presenting products or services to potential customers and negotiating contracts. 6. Maintaining accurate records of sales and customer interactions. 7. Collaborating with cross-functional teams, such as marketing and customer service, to ensure high-quality customer experiences. 8. Achieving or exceeding sales targets and ensuring customer satisfaction. 9. Providing ongoing support to customers and addressing any concerns or issues. 10. Staying up-to-date with product and industry knowledge. The ideal candidate for this role should have excellent communication, interpersonal, and negotiation skills, as well as a track record of achieving sales targets.

Hrd Finance is looking for Center Manager to join our dynamic team and embark on a rewarding career journey. Must have good experience in managing End-to-End Centre operations. Need to manage the sales and operations of the center. Address the grievances of customers and take actions to ensure that they are fully satisfied. Smooth administration of center operations, target achievement of enrollment at center level, supervision of center staff and ensuring adherence to their responsibilities, implementation of local level marketing plan and generating queries. Experience in handling customers with excellent communication skills and passion to interact.

Hrd Finance is looking for Branch Manager to join our dynamic team and embark on a rewarding career journey. Direct all operational aspects including distribution operations, customer service, human resources, administration and sales Assess local market conditions and identify current and prospective sales opportunities Develop forecasts, financial objectives and business plans Meet goals and metrics Manage budget and allocate funds appropriately Bring out the best of branchs personnel by providing training, coaching, development and motivation Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs Address customer and employee satisfaction issues promptly Adhere to high ethical standards, and comply with all regulations/applicable laws Network to improve the presence and reputation of the branch and company Stay abreast of competing markets and provide reports on market movement and penetration

Hrd Finance is looking for Loan Manager to join our dynamic team and embark on a rewarding career journey. Evaluating loan applications and determining the creditworthiness of applicants based on financial statements, credit reports, and other relevant information. Developing and implementing credit policies and procedures that comply with regulatory requirements and industry best practices. Ensuring that the loan portfolio is within acceptable risk levels by analyzing and monitoring the credit risk of existing loans. Conducting financial analysis and modeling to assess the viability of potential loan opportunities. Collaborating with other departments, such as sales and underwriting, to ensure the timely and accurate processing of loan applications. Reviewing and analyzing loan covenants, collateral, and security documentation to ensure compliance with loan agreements. Providing guidance and support to loan officers and other staff members on credit-related mattersManaging delinquent loan accounts and working with borrowers to develop and implement repayment plans. Providing regular reports to senior management on loan portfolio performance, credit risk, and compliance with credit policies and procedures.