As a Front Desk Agent, you will be responsible for providing excellent customer service to guests, overseeing the check-in and check-out process, handling reservations, cancellations, and changes, tracking room status and coordinating updates with housekeeping, maintaining a customer database, making phone calls, and responding to emails and faxes, performing cashier-related functions, communicating with other departments, and managing a team of front desk agents. You will work full-time in a permanent position and may be eligible for a yearly bonus. The ideal candidate will have a Bachelor's degree and at least 1 year of experience in Microsoft Office and front office hotel operations. Proficiency in English is preferred. If you are organized, detail-oriented, and have excellent communication skills, this role may be a great fit for you. The work location for this position is in person.,
You will be responsible for providing excellent customer service to guests during their stay. This includes overseeing the check-in and check-out process, handling reservations, cancellations, and changes, as well as tracking room status and coordinating updates with housekeeping. In addition, you will be expected to maintain a customer database, make phone calls, and respond to emails and faxes. Performing cashier-related functions and communicating effectively with other departments will also be part of your role. Furthermore, you will be managing a team of front desk agents to ensure smooth operations. This is a full-time, permanent position with the opportunity for a yearly bonus. The ideal candidate would have a Bachelor's degree, with 1 year of experience in Microsoft Office and 1 year of front office - Hotel experience. Proficiency in English is preferred. The work location for this role is in person.,