Hotel Duty Manager - Agra

Job Summary
Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.

• Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.

• Assists in VIP’s arrival departure in absence of guest relation officers.

• Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.

Responsibilities and Duties

• Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.

• Assists in sending guest messages or faxes.

• Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows

• Assists in handling room lock problems.

• Prepares and checks for VIP’s arrival and escorts guests to rooms.

• Co-ordinates with all departments concerned in order to maintain Front Office functions properly.

• Operates the front office computer system in order to assist front office attendants.

Qualifications and Skills
Graduates bachelor degree and/or diploma in hotel and restaurant management or other related field

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Duty Managers: 8 years (Required)

Location:

• Sanjay Place, Agra, Uttar Pradesh (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person