HOST - F&B SERVICE

We are looking for a highly skilled and experienced Guest Service Associate to join our team at Hyatt Place Bhopal. The ideal candidate will have 1-3 years of experience in guest service, preferably in F&B service.

• Provide exceptional customer service to guests, ensuring their needs are met and concerns are addressed promptly.
• Manage front desk operations, including handling reservations, check-ins, and room assignments.
• Coordinate with other departments to ensure seamless service delivery.
• Maintain high standards of cleanliness and hygiene in guest rooms and public areas.
• Handle complaints and feedback professionally and courteously.
• Collaborate with colleagues to achieve sales targets and improve overall guest satisfaction.

• Excellent communication and interpersonal skills are required to work effectively with diverse groups.
• Strong problem-solving skills are necessary to handle complex issues efficiently.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Knowledge of hotel management systems and procedures is essential.
• A strong commitment to delivering exceptional customer service is expected.
• Familiarity with point-of-sale systems and inventory management software is preferred.