Hospital Inpatient (IP) Manager/Sr Manager

Position: IP Manager (Inpatient Services)

Department:

Reports To:

Role Overview:

IP Manager

Key Responsibilities:

1. Patient Admission & Discharge Management

• Supervise the

  entire inpatient process

  admission, transfer, and discharge.
• Ensure

  timely and accurate admission documentation

  , bed allotment, and patient registration.
• Coordinate with doctors, billing, and nursing teams to ensure

  smooth discharge

  and proper final bill closure.

2. Coordination & Communication

• Act as a

  liaison between patients, consultants, and hospital departments

  to resolve queries and service gaps.
• Coordinate with

  Housekeeping, F&B, Nursing, Pharmacy, Billing, and Operations

  to deliver seamless inpatient services.
• Attend and facilitate

  daily clinical and administrative meetings

  to address inpatient issues.

3. Quality & Patient Experience

• Monitor patient satisfaction levels through regular rounds and feedback.
• Implement service improvement initiatives based on feedback and audit findings.
• Ensure compliance with

  NABH/JCI standards

  and hospital protocols in inpatient areas.

4. Staff Supervision & Training

• Supervise

  IP executives, floor coordinators, and ward administrators.

• Conduct training sessions on patient handling, communication, and process adherence.
• Ensure staff coverage and

  roster management

  for all inpatient floors.

5. Billing & Financial Coordination

• Coordinate closely with the

  billing and insurance

  teams for estimate approvals, package monitoring, and bill clarifications.
• Ensure

  zero revenue leakage

  and proper documentation of inpatient billing and packages.

6. Reporting & Performance Monitoring

• Track and report key operational metrics

  bed occupancy, ALOS (Average Length of Stay), discharge TAT

  , and patient complaints.
• Submit periodic MIS reports to management and identify areas for process improvement.

Desired Qualifications & Experience:

• Graduate / Postgraduate in

  Hospital Administration, Healthcare Management, or related field

  .

• 812 years of experience

  in hospital operations, with at least

  35 years in inpatient management

  in a multispecialty setup.
• Strong leadership, communication, and interpersonal skills.
• Good understanding of hospital billing, insurance, and clinical coordination processes.
• Proficient in hospital information systems (HIS / EMR).

Key Skills:

• Patient Relationship Management
• Operational Coordination
• Billing & Insurance Knowledge
• Communication & Conflict Resolution
• Quality & Compliance Awareness
• Team Leadership & Training