Hiring for Order Management- Mysore

Hi,

Key Responsibilities
Order Management: Manage and resolve customer inquiries related to orders,including tracking, shipping and delivery issues1. Customer Service: Provide exceptional customer service via phone, email andchat, ensuring timely and accurate resolutions to customer queries2. Order Tracking and Resolution: Investigate and reolve order discrepancies,including missing or damaged items, and communicate resolutions to customers.3. Communication: Communicate with internal team, such as warehouse andshipping to resolve order-related issues4. Problem Solving: Analuse and resolve complex customer complaints, escalatingissues to management as necessary5. Process Improvement: Identify areas for process improvement and suggestsolutions to enhance customer satisfaction and order management efficiency6. Data Entry and Record-Keeping: Accurately enter orders from Customer OrderFormRequirements:Experience: 1-2 years for JL2A && 2-5 years for JL3A of customer service experience,preferably in Order Management1. Skills:a. Excellent communication skills, problem solving and analytical skillsb. Strong attention to detail and ability to multitaskc. Proficiency in Microsoft Officed. Ability to work in a fast-paced environment and adapt to changingpriorities

2. Language: Fluency in English (written and verbal) is required

Qualification:Only Graduates

Work Location: Mysore(WFO)

Contact: Veera-9071318133