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Hiring For International chat process

0 - 5 years

2 - 3 Lacs

Hyderabad

Posted:1 week ago

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Job Description

Disclaimer:

  • Key Responsibilities:

    • Respond to customer queries promptly and professionally through live chat.
    • Provide accurate information and resolve customer concerns while maintaining high service standards.
    • Handle multiple chat conversations simultaneously with efficiency and accuracy.
    • Escalate complex issues to the appropriate team when required.
    • Maintain detailed and accurate records of customer interactions.
    • Meet quality, productivity, and customer satisfaction targets.
    • Adhere to company policies, processes, and compliance guidelines.

  • Eligibility Criteria

    :

    • Freshers are not Eligible

    • Excellent written English communication skills.
    • Minimum typing speed of 30 WPM with good accuracy.
    • Basic computer knowledge.
    • Ability to navigate multiple applications.
    • Strong problem-solving and customer service skills.
    • Ability to multitask and work in a target-driven environment.

  • Shift Requirements

    :
    • Must be flexible to work night shifts and graveyard shifts.
    • Willingness to work on weekends.
    • Willingness to work in rotational shifts, if required.

  • Transportation

    :
    • Two-way cab facility will be provided for employees residing within the hiring radius.
    • Transportation will be provided as per the company's transportation policy.

  • Preferred Candidate Profile:

    • Ability to work independently and as part of a team.
    • Strong attention to detail.
    • Good time management skills.
    • Quick learner.
    • Ability to adapt to changing business requirements.

  • Education

    :
    • Any Graduate or Undergraduate, as per company eligibility criteria.

  • Benefits

    : Competitive salary.
    • Two-way cab facility within the hiring radius.
    • Career growth and learning opportunities.
    • Employee engagement activities.

  • Contact Details:

  • Name: Naaz

    • Phone Number: 9154225747

    • Email: shahistha.naaz@intouchcx.com


  • Application Instructions:

    • Candidates are requested to mention HR Naaz when scanning the QR code at the office.

    • Candidates should also mention HR Naaz on top of their resume.

Disclaimer:

Skills Required

Blended Process Voice SEM Chat Expression blend Chat Process Non voice process International Chat Process

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Work Mode

Work from Office

Job Type

Full Time

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