Job Description: Client Servicing Executive (with Key Focus on Handling Systems) Position Overview: We seek a highly organized and detail-oriented Client Servicing Executive to join our team. This role requires excellent communication skills, strong analytical abilities, and a deep understanding of client relationship management. The ideal candidate will also possess a key focus on handling systems, ensuring smooth operations and effective client servicing. As a Client Servicing Executive, you will be responsible for maintaining and expanding relationships with our valued clients while providing exceptional customer service. Responsibilities: Client Relationship Management: Develop and nurture positive relationships with clients, understanding their needs, and acting as the main point of contact for all inquiries, concerns, and requests. Account Management: Manage a portfolio of clients, ensuring their satisfaction, retention, and growth by providing exceptional service and identifying opportunities for upselling or cross-selling. Systems Handling: Oversee and manage various systems and tools related to client servicing, including CRM software, databases, communication platforms, and other relevant systems to ensure efficient and effective operations. Data Analysis: Utilize analytical tools and reports to analyze client data, identify trends, and make data-driven recommendations to optimize client servicing processes and enhance customer satisfaction. Problem Resolution: Proactively address and resolve client issues and concerns, ensuring prompt and satisfactory solutions while maintaining strong relationships and client loyalty. Communication and Collaboration: Liaise with internal teams, such as sales, marketing, and product development, to ensure seamless communication, coordination, and delivery of client requests and expectations. Documentation and Reporting: Maintain accurate and up-to-date client records, contracts, and reports, documenting all client interactions and ensuring compliance with company policies and procedures. Continuous Improvement: Stay updated with industry trends, client preferences, and emerging technologies to propose and implement innovative solutions and improvements to enhance the client servicing process. Qualifications: Bachelor's degree in business administration, marketing, or a related field. Proven experience in client servicing, account management, or a similar customer-facing role. Strong technical skills with a key focus on handling systems, including proficiency in CRM software and other relevant tools. Excellent communication and interpersonal skills, with the ability to build rapport, negotiate, and influence stakeholders at various levels. Analytical mindset with the ability to interpret data and make data-driven recommendations. Exceptional organizational and time management abilities, with the capacity to handle multiple tasks and prioritize effectively. Problem-solving skills and a proactive approach to addressing client issues. Attention to detail and accuracy in maintaining client records and documentation. Team player with a collaborative mindset and the ability to work cross-functionally. Languages: English Hindi If you are a self-motivated individual with a passion for delivering outstanding client service and a strong focus on handling systems, we invite you to apply for this position. Join our dynamic team and contribute to the success and growth of our organization while ensuring excellent client satisfaction.
Job description Job Title: Senior PHP Developer Experience: 6 to 7 Years Job Type: Full-Time Job Summary: We are looking for a highly skilled and experienced Senior PHP Developer to join our development team. The ideal candidate should have 45 years of hands-on experience in PHP development, particularly with frameworks like CodeIgniter , or Laravel, and be capable of leading backend development projects from concept to deployment. Key Responsibilities: Develop, test, and maintain web applications using PHP and relevant frameworks. Write clean, well-designed code following industry best practices. Optimize applications for maximum speed and scalability. Collaborate with frontend developers, UI/UX designers, and other team members. Participate in architectural discussions and contribute to project planning. Handle code reviews, mentor junior developers, and ensure high code quality. Develop RESTful APIs for mobile and web applications. Work with MySQL databases , including complex queries and optimization. Integrate third-party services and APIs (e.g., payment gateways, SMS, push notifications). Troubleshoot, test, and maintain the core product software and databases. Stay up-to-date with emerging technologies and industry trends. Required Skills and Qualifications: 4–5 years of proven experience in PHP development. Strong knowledge of at least one PHP framework ( CodeIgniter , Laravel, etc.). Solid understanding of object-oriented programming (OOP), MVC architecture. Good experience with MySQL, query optimization, and database design. Experience in writing and integrating RESTful APIs. Knowledge of version control tools like Git. Familiarity with HTML, CSS, JavaScript, AJAX, and jQuery. Understanding of security best practices and data protection. Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team. Knowledge of the event and exhibitor industry will be an added advantage. Preferred Qualifications: Experience with CI/CD pipelines and deployment tools. Familiarity with cloud platforms (AWS, GCP, etc.) is a plus. Experience with task management tools like Jira, Trello, or Asana. Understanding of Agile/Scrum development methodologies. Education: Master's degree in Computer Science, Information Technology, or a related field. Job Types: Full-time, Permanent Benefits: Provident Fund Schedule: Fixed shift Monday to Friday Morning shift Work Location: In person Job Types: Full-time, Permanent Benefits: Provident Fund Schedule: Fixed shift Monday to Friday Morning shift Work Location: In person
Job Title : Security Analyst Application & Cloud Security Experience Level : 3 to 5 Years Location : Pune Department : Information Security Reporting To : Security Manager / CISO Job Summary We are seeking a motivated and detail-oriented Security Analyst with foundational to intermediate experience in application and cloud security. The ideal candidate will support our security initiatives including application vulnerability assessments, cloud infrastructure security reviews, DevSecOps practices, and compliance activities such as ISO 27001 and SOC 2. This role also involves cross-functional coordination with development, infrastructure, audit, and vendor teams to ensure end-to-end security posture and risk mitigation. Key Responsibilities 1. Application Security Perform application vulnerability scans using automated tools (e.g., SAST, DAST). Review scan results, prioritize findings based on criticality, and coordinate with developers for remediation. Educate and guide development teams on secure coding practices and vulnerability remediation steps. Maintain and update vulnerability management trackers and ensure timely closure of findings. Coordinate with external vendors and internal stakeholders for periodic VAPT exercises. Support load testing and performance testing activities from a security perspective. 2. Cloud & Infrastructure Security Conduct infrastructure vulnerability scanning across cloud and on-premise environments. Work closely with internal teams (server, cloud, infra) to ensure timely remediation of findings. Recommend and enforce security best practices in CI/CD pipelines, servers, and cloud infrastructure. Validate security control implementations and conduct periodic audits to ensure compliance. Assist in hardening initiatives and continuous improvement of cloud security posture (AWS preferred). 3. Security Governance, Risk & Compliance Assist in the implementation and ongoing maintenance of ISO 27001 and SOC 2 frameworks. Support internal and external audits by providing relevant evidence and documentation. Maintain up-to-date security documentation including policies, procedures, and audit records. Track and report compliance status and identify any gaps requiring corrective actions. 4. Vendor Risk Management Conduct security assessments for third-party vendors based on internal policies and standards. Coordinate with procurement, business, and vendor teams to complete security due diligence. Maintain a vendor risk register and follow up on any open security gaps or mitigations. Requirements Must-Have Skills Foundational to moderate experience in application security and vulnerability management. Exposure to tools such as OWASP ZAP, Burp Suite, Nessus, Qualys, or similar. Basic to intermediate understanding of cloud infrastructure, preferably AWS. Familiarity with CI/CD pipelines and DevSecOps practices. Understanding of ISO 27001, SOC 2 compliance frameworks and internal audit process. Experience in documentation, tracking, and reporting compliance status. Good to Have Basic scripting or automation knowledge for security tasks. Hands-on experience with infrastructure-as-code (e.g., Terraform, CloudFormation). Exposure to GRC platforms or ticketing tools (e.g., ServiceNow, Jira). Understanding of performance and load testing tools and their relevance to security. Soft Skills Strong communication skills to work with developers, auditors, and vendors. Ability to multitask and handle multiple priorities in a dynamic environment. Analytical mindset with attention to detail. Team player with a proactive and learning attitude. Education & Certifications Bachelor's degree in Computer Science, IT, EC, Cyber Security, Information Security, or a related field. Certifications preferred but not mandatory: CompTIA Security+, AWS Certified Cloud Practitioner, ISO 27001 LA/IA, or equivalent. Role & responsibilities Preferred candidate profile
About the Role: We are looking for a technically skilled API Integration Engineer to design, develop, and maintain integrations between our event-management platforms and external systems. The role involves a deep understanding of API development, data synchronization, performance impact analysis, and real-time integration workflows. Key Responsibilities: Understand business and technical requirements for integrating Xporience products with third-party systems (Salesforce, Custom CRM's, Payment gateways, etc.). Design and implement RESTful API integrations, ensuring scalability, security, and reliability. Analyze and manage the impact on server performance when enabling or scaling APIs. Build and monitor data synchronization processes (real-time and scheduled). Implement strong error handling and retry mechanisms for failed API calls. Coordinate directly with clients to gather requirements and suggest the best technical approaches. Prepare detailed documentation including API specs, endpoints, and data flow diagrams. Work with internal teams for troubleshooting and optimization. Manage authentication (JWT, Bearer tokens, etc.) and ensure data security compliance. Provide post-integration support and issue resolution. Required Skills and Qualifications: Education: M.Sc. in Computer Science, MCA, or Engineering in Computer/IT (educational background must be from IT or Computer field). Experience: Minimum 4+ years of experience in API development and integration using PHP (CodeIgniter preferred). Strong knowledge of REST APIs, JSON, cURL, and HTTP protocols . Proficient in MySQL and data synchronization processes. Understanding of Apache/PHP performance optimization and server load analysis. Experience with error handling, logging, and retry logic . Excellent communication skills and client coordination experience. Good to Have: Experience with AWS (EC2, RDS, SES) or equivalent cloud services. Familiarity with OAuth 2.0 and API key-based authentication. Experience with caching (Redis), webhooks, or background job queues. Knowledge of event-tech systems or CRM integrations. Soft Skills: Strong analytical and problem-solving mindset. Excellent documentation and coordination abilities. Ability to handle client discussions independently. Self-motivated and proactive in taking ownership of tasks. Job Type: Full-time