Location: Location: Mumbai , Pune , Noida , Bangalore , Ahmedabad, Chennai , Trichy, Gurugram, Navi Mumbai Key Responsibilities: Engage with technical teams to ensure alignment between business needs and product development. Ensure thorough documentation and traceability of requirements throughout the product development lifecycle. Collaborate with stakeholders to gather and document business requirements, translating them into clear user stories, use cases, and functional specifications. Work closely with the design and development teams to create blueprints and UI designs for CRM/SaaS applications, ensuring they meet business goals and user expectations. Conduct user experience research to optimize design and functionality. Provide guidance on design best practices for CRM and SaaS platforms to improve user experience and overall product usability Qualifications and Requirements: Graduate in any discipline with IT related course Experience in Banking domain is MUST Functional knowledge on all CRM modules like Sales, Customer Service, Marketing & Field Service etc. Experience working as functional consultant in minimum 4-5 CRM implementations Strong ability to drive the discussions with Business Analyst, Product owners and customers Analyze and document current business processes, workflows, and systems Collaborate with stakeholders to define business requirements and functional specifications Create and maintain project documentation, including process flows, user stories, and use cases Work with the Dynamics 365 CRM Functional and Technical Consultants to design and configure solutions that meet the client’s business needs Provide guidance and support to clients during the implementation process, including training and troubleshooting Provide support to clients during testing and go-live phases Keep up-to-date with the latest industry developments and product updates related to Dynamics 365 CRM Ability to configure OOB features in CRM· Ability to translate business problems to functional requirements Map requirements to functional modules Ability to make fit gap analysis Demonstration skills to explain the functional approach to technical team Excellent communication skills Knowledge on Power platform – PowerApps, Power Automate, PVA· Documentation skills to write FDD, wire frames, Visio and process documents. Knowledge on CRM Integrations, best practices, and DevOps Customer-Facing Support: Proactively engage with customers to understand their pain points and provide actionable solutions that align with the product's capabilities. Provide end-user training, conduct workshops, and create educational materials to help customers effectively adopt and use the product. Act as a trusted advisor, helping clients leverage the product to achieve their goals. Go-Live & Post-Go-Live Support: Oversee the go-live process, ensuring smooth product deployment with minimal disruption to clients. Provide post-launch support, troubleshooting issues, gathering feedback, and resolving customer inquiries in a timely manner. Ensure continuous product performance and assist customers in troubleshooting and adopting new features or updates. Customer Service & Relationship Management: Develop and nurture strong relationships with clients to drive customer satisfaction and long-term success. Gather continuous feedback from clients to ensure the product evolves in alignment with their needs. Collaborate with cross-functional teams (sales, product, development) to relay customer insights that inform product improvements.

Position Overview We are seeking a highly skilled Salesforce Architect to design and implement innovative Salesforce solutions that align with the business objectives. The ideal candidate holds a Salesforce Certified Technical Architect (CTA) certification and has extensive experience in architecting complex Salesforce ecosystems. Experience with Salesforce Health Cloud is a plus but not required. Key Responsibilities Solution Design: Architect scalable, secure, and high-performing Salesforce solutions tailored to business requirements. Technical Leadership: Provide technical guidance to development teams, ensuring adherence to Salesforce best practices and governance standards. Platform Expertise: Lead the configuration, customization, and integration of Salesforce platforms, including Sales Cloud, Service Cloud, Marketing Cloud, and optionally Health Cloud. Integration Strategy: Design and implement integrations with external systems using MuleSoft. Performance Optimization: Ensure solutions are optimized for performance, scalability, and user adoption. Stakeholder Collaboration: Work closely with business leaders, project managers, and stakeholders to translate requirements into technical designs. Pre-Sales: Participate in technical pre-sales, estimation, and proposal development when needed. Governance & Compliance: Enforce Salesforce architectural standards, security protocols, and compliance requirements. Innovation: Stay updated on Salesforce releases, features, and industry trends to recommend enhancements and new capabilities including emerging technologies like Agentforce, OmniStudio, and industry clouds. Required Qualifications Certification: Salesforce Certified Technical Architect (CTA) is mandatory. Experience: 10+ years of experience in Salesforce architecture and implementation. Proven track record of designing complex, multi-cloud Salesforce solutions. Hands-on experience with Apex, Visualforce, Lightning Web Components, and Salesforce APIs. Technical Skills: Expertise in Salesforce platform capabilities, including declarative configuration and programmatic customization. Strong knowledge of integration patterns Proficiency in data modeling, security, and governance frameworks Soft Skills: Excellent communication and presentation skills to articulate technical concepts to non-technical stakeholders. Strong problem-solving and analytical abilities. Ability to lead and mentor cross-functional teams. Preferred Qualifications Experience with Salesforce Health Cloud is highly desirable but not required.

Requires 8+ years in Oracle 19c/21c, SQL Server 2017/2019, and Sybase 16. Strong Azure experience (must), including HA setup with Oracle RAC, AlwaysOn, performance tuning, backups, patching, security hardening, and monitoring. Experience with both Azure (VNet, VM, AD, Azure Monitor, etc.) and AWS (EC2, S3, IAM, CloudWatch, etc.) environments is required

Required Skills ● 7–12 years of total experience in ML/Software Engineering, with 3–4 years of recent experience in LLMs and Generative AI. ● Strong proficiency in Python, LangChain, and SQL. ● Deep understanding of LLM concepts including: ○ Prompt tuning ○ Embeddings ○ Vector databases (e.g., FAISS, Pinecone) ○ Agent frameworks ● Experience working with cloud platforms such as AWS, Azure, or GCP. ● Solid understanding of ML pipelines, deployment strategies, and GenAI use cases. ● Ability to work independently and collaboratively in fast-paced, cross-functional environments. ● Strong verbal and written communication skills; ability to engage effectively with technical and non-technical stakeholders.