HICT Specialist

Job Summary

The purpose of this role is expected to provide an expert domain-cross-functional technical and business support to different systems/projects. Assists, and collaborates support related to HMC system requirements. Coordinates activities and compile accurate and reliable system documentation. Provides quality support with a high degree of user satisfaction, technical expertise, and timeliness.

Key Accountabilities

• Lead technical activities for development and/or deployment of subject area systems/projects in order to meet business requirements.
• Interpret job specifications and key responsibilities to direct subordinates and assign duties.
• Supervise the compliance with policies and procedures in order to ensure work exactness and completeness.
• Identify and recommend procedure changes to improve efficiency of delivered solutions.
• Assist in the development of the section's overall strategy, business plan and budget.
• Collaborate with projects teams in order to produce accurate, valid, & complete policy & procedure documents
• Audit documentation manuals to ensure that they are accurate and up-to-date and available to appropriate personnel.
• Coordinate all activities related to providing required documentation and implementing related documentation systems.
• Coordinate the review and revision of procedures, specifications, and forms.
• Assist in compiling regulatory filing documents and in maintaining computerized files to support all documentation systems.
• Provide documentation for projects to ensure that business requirements are tracked through.
• Assist and implement subordinates motivation plans to ensure achievement of work goals.
• Assist in identifying staff training needs, and attend and evaluate trainings.
• Report work problems or assist subordinates in solving such problems.
• Assist in the preparation of performance reports

Education

Bachelor's Degree in Computer Science/ Computer Engineering or related discipline-Full time

OR

Bachelor's Degree Plus Related IT industry certification / Program from international recognized institutions-Full time

Experience

7 years of experience providing hardware/software technical support.

OR

9 years of experience providing hardware/software technical support for Bachelor's degree plus IT certification holders

Job Location:

Doha Qatar