Role: Oracle Apps Technical Consultant Location Gurgaon Job Responsibilities Gather, understand and map the Client business needs about existing system processes Identify, review, and prioritize the Client system gaps and propose system workarounds or customization solutions Design / Develop RICEW / CEMLI objects as per Solution requirement Interaction with Customers on Technical Requirements. Provide Support on Existing Applications and Resolve Support Issues Support and Troubleshooting: Provide Support to address user issues, troubleshoot problems, and ensure the system’s smooth operation. Ticket Management—The candidate is expected to manage support tickets and resolve users' issues/queries. SLA Management – The candidate must adhere to the SLA defined for the ticket severity. User Training – The candidate must ensure the user training wherever required as per the issue trend. Coordination – Coordination with Functional Team for the Issue resolution Communication – The candidate must have effective communication to interact with the users. Documentation / KB – The candidate needs to prepare the documentation for the issue resolutions. Mandatory skills Oracle EBS Database knowledge, table names and views Must have good hands-on experience using Oracle e-Business R12 with India Localization BI Publisher / XML Reporting Development Good experience in PL/SQL programming Integration / Bolt-On Tool Experience Expert on Oracle Development Tools e.g. Forms, Reports, Workflow, Interface Basic Knowledge of Purchasing and Financial Modules Experience in extracting/load the data with various formats e.g. XL , CSV, Text Files Show more Show less