HelpDesk Support

HelpDesk Support executive :

Job Description :
To attend mobile app - user requests and queries & provide a right solution.To handle calls, Chats & emails on timely basis & make necessary entries in records

Coordinate with internal tech team for closing the ticket within timelines.

Requirements :

Education : Degree in any discipline or PG Diploma with technical background

Good communication skills & confident in working with MS office & online tools
Strong Analytical abilities

Languages :
Fluent in Hindi primarily , English & additional local languages

Other conditions :

The support centre operates on a 24 x 7 shift.

Candidate should be flexible to work in any assigned shift.

6 days work week & week off will be on rotation basis
Willingness to work on Sunday shifts & holiday shifts

Experience :
1 to 2 yrs in customer management, service industry , tech support etc.Freshers can apply who do not have any pending courses to complete

Preference:

Candidates within nearby location or ready to relocate near to office
Candidates with own transport ( optional )

First round may be a telephone call or a WhatsApp video call

Job Types: Full-time, Permanent

Pay: From ₹16,000.00 per month

Benefits:

• Flexible schedule

Work Location: In person