Position: - Pro ject Manager Location :- Puducherry, Dadar and Nager Haveli and Daman and Diu, Leh, Ahmedabad D ) Roles & Responsibilities: Ensure adoption of effective team management approaches across the organization, building synergies and talents across teams and individuals to ensure high-quality achievements and results. Working closely with the state-level government officials, allied departments, State level Senior Citizens Welfare Committee and the Management & Executive teams. Organizing review meetings with Management & Executive teams in Monthly, Quarterly, Half-yearly & Annually on the performance in the development of the program. Organizing on improving professional skills, Capacity and team cohesion for Management & Executive teams to strengthening them. Taking effective measures in popularizing the Helpline and its services & toll free number. Ensure monitoring the performance by getting daily, monthly work done reports by utilizing dashboard tools etc. Ensure that team members bring their individual skills, expertise and competencies to form a cohesive and supportive team to achieve goals and objectives in an accountable manner. Assume line management of Field, Connect Centre, Communication, IT, Human Resource (HR) & Finance. Make significant contributions to the quality and quantity of institutional partnerships and partnerships with government. Identifying the problems in the implementation of the program and addressing them. Remuneration will be as per HelpAge India’s overall salary structure. HelpAge India is an Equal Opportunity Employer and considers applicants for all positions without prejudice to caste, religion or belief, sex, gender identity, disability or any other characteristics protected by applicable laws. HelpAge India is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity. For more information, visit www.helpageindia.org. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Due to the urgency of the position, interviews may be scheduled even before the closure of advertisement. Hence, interested candidates are encouraged to apply at the earliest. Please note that we will not be able to notify all applicants. Only short-listed candidates will be notified about the interview date. Requirements Educational Qualifications: PG or equivalent in fields of health care/ humanities/ social sciences/Management or PGDM in Rural Management/Community Development/Social Work. Work Experience: Minimum 10 years of management experience at various levels working with field-based staff to ensure timely and quality program implementation for State/National NGO; Proven experience of handling projects involving linkages with NGOs, National/State/ local organizations and government; Preferably experience on working with elderly focused programs in partnership with Government, local NGOs/ or CBOs. Experience in working as Program Manager in any state/national level programs not less than 2 years desirable Skills required: Fluency in English, Hindi/ local language with excellent verbal and written communication Experience of quality reporting and documentation Decision making Prior experience working in teams in a leadership role. Experience with training and capacity building is highly desirable. Ability to travel frequently within the state/country to learn and adopt new practices Ability to prioritize, organize and carry out multiple tasks efficiently under pressure and with little supervision; ability to accept supervision. Show more Show less
The person will be overall responsible for :- · Project design and development · Budget Management · Supervision of all the projects in the state of Karnataka · Project reporting and evaluation · Assist SH& CSR team for all proposal related tasks. · Project Monitoring · Impact assessment · Any other programme related activities as per states requirements Requirements The successful candidate will be:- · MSW / PG in social work / sociology with at least 8-10 years of hands on experience. · Should have excellent communication skills both written as well as oral · Should have good presentation and PR skills · Should be computer savvy · Should be sensitive to the cause of the organization
The Fundraising Executive will develop and execute fundraising strategies targeting schools, individuals, corporates, and trusts, with a focus on the SAVE program. This target-driven role involves field travel, donor engagement, and event management to meet acquisition and retention goals, aligning with HelpAge India’s mission. Key Responsibilities: Build relationships with school principals, corporates, and individual donors, securing renewals and upgrades. Plan fundraising strategies for diverse donor segments, emphasising SAVE program in schools. Research and generate leads for corporate partnerships and local opportunities. Manage and update donor database for effective engagement and reporting. Promote digital fundraising tools to school audiences. Support donor visits, corporate meetings, and events like quizzes and competitions. Collect donor feedback, analyze data, and prepare reports. Expand donor network and collaborate with other departments. Requirements Graduate, preferably with a management diploma/degree. 2–4 years in fundraising or donor relations; sales/marketing experience is a plus. Freshers with a passion for elderly care are welcome. Excellent communication and interpersonal skills. Proficient in MS Office; presentation and public speaking skills. Exposure to social marketing and commitment to HelpAge’s mission.
Summary of Responsibilities: HelpAge India is seeking an experienced, strategic, and creative Digital Marketing Specialist to amplify our digital presence and drive real-world impact for elders across the country. This is your chance to blend creativity with analytics, harness the latest tech and lead innovative campaigns that engage, inspire, and deliver measurable results. In this pivotal role, you’ll take ownership of end-to-end digital marketing—crafting compelling social media strategies, pioneering performance marketing and optimizing web and email initiatives. You’ll be at the forefront of digital fundraising, leveraging data-driven insights to maximize engagement and support for our mission. If you thrive on both storytelling and strategy, and want your work to contribute to meaningful social change, we want you on our team! Key Responsibilities Social Media & Performance Marketing (50%) Design and execute full-funnel social commerce strategies. Lead high-impact fundraising campaigns and performance management across Meta, LinkedIn, YouTube, and Google. Drive donor acquisition and integrate cutting-edge AI retargeting strategies. Build vibrant online communities and develop innovative engagement tactics. Collaborate with influencers and forge co-branded social campaigns. Initiate and manage integrated inbound and outbound lead generation campaigns (Social Media, WhatsApp, SMS, Online) to unlock new revenue streams. Create compelling digital content—posts, blogs, ads, PDFs, email templates—while collaborating with internal teams and field partners. Track, measure, and report on KPIs using SEO, Google Analytics, FB Pixel/Analytics, GTM, and more. Stay ahead of market trends, competition, and emerging technologies in the digital and nonprofit space. Web Tech & SEO (30%) Optimize website performance and SEO to boost digital visibility. Manage online platforms and CRM systems for seamless supporter journeys. Identify and implement AI-powered tools to enhance digital efficiency. Oversee Google Ad Grants for nonprofit campaigns. Improve UI/UX to drive conversions and manage chatbots for real-time support. Ensure robust attributions and tracking (GTM, Google Analytics, FB Pixel/Analytics). Grow traffic and strengthen HelpAge India’s digital footprint. Other Digital Support (20%) Lead targeted email marketing campaigns. Support digital media planning and buying (YouTube, Google Ads, etc.). Ensure thorough documentation, reporting, and compliance. Requirements QUALIFICATIONS, EXPERIENCE, AND COMPETENCIES Degree in Communications, Digital Tech, or a related field. Additional qualification in digital marketing is a plus. Experience Required 8–10 years’ experience in a similar digital marketing role. Excellent English skills for independent content creation and design. Proficiency with social media analytics tools, MS Office Suite, and Mac environments. Hands-on experience with AI-powered marketing tools. Strong understanding of CRM for supporter conversion, engagement, and retention. Proven ability to develop and manage content for social media (WordPress, Canva, Adobe Suite, Email Campaign Systems, Facebook, YouTube, LinkedIn, Quora, Instagram, etc.). Self-motivated, flexible, and adept at managing multiple projects to tight deadlines. Critical thinker with meticulous attention to detail. Solid knowledge of SEO, analytics, and web optimization. Sensitivity to eldercare, health risks, and rights. Familiarity with marketing automation technology. Desirable Qualities/Experience/Skills Prior experience in fundraising operations or digital communications for not-for-profits.
As the ideal candidate for this role, you will be responsible for developing and implementing a cohesive brand strategy and Standard Operating Procedures (SOPs) that align with the organization's mission, values, and market positioning. Your key focus will be to ensure brand consistency across all communication channels, both internally and externally. You will lead brand campaigns and initiatives aimed at enhancing awareness, engagement, and loyalty, while monitoring brand performance and perception through data-driven insights. In the realm of Media & Public Relations, you will play a pivotal role in building and nurturing strong relationships with media outlets, journalists, and influencers. Collaboration with PR agencies to develop effective media plans and drive desired outcomes will be a core aspect of your responsibilities. Additionally, you will be tasked with developing and managing PR strategies, including press releases, op-eds, articles, media kits, and thought leadership content. Your expertise will be crucial in leading crisis communication planning and execution with discretion and agility. When it comes to Campaigns & Event Strategy, you will be expected to lead campaigns from ideation to execution, ensuring seamless delivery. Your role will involve designing and executing strategic events such as corporate conferences, internal engagements, product launches, and CSR initiatives. Collaboration with internal teams and external vendors will be essential to guarantee flawless event execution. Post-event evaluations to measure impact and manage event logistics will also fall within your purview. To excel in this role, you should possess a Master's degree in Communications, Public Relations, Marketing, or a related field, while a Bachelor's degree in English literature would be advantageous. A minimum of 8 years of progressive experience in corporate communications, with a proven track record in brand management, media relations, and event leadership, is required. Your experience in working with diverse stakeholders and communities to develop inclusive communication strategies will be highly valued. You should demonstrate exceptional written, verbal, and visual communication skills in English, Hindi, and potentially other languages. A strategic mindset coupled with creativity and hands-on approach is essential, along with strong interpersonal and leadership skills. An agile, proactive, and results-oriented mindset will set you up for success in this role. Proficiency in design skills, including layout, infographics, typography, color theory, and composition to support branding and visual identity, is crucial. Your proficiency in design and multimedia applications such as Canva, Adobe Photoshop, Excel, CorelDRAW, Illustrator, and video editing software like Filmora and Adobe Premiere will be beneficial. Knowledge and utilization of AI-driven applications for managing multiple platforms at work will be an added advantage. Sound knowledge of Microsoft Office applications and good editing and proofreading skills are necessary. Experience in brand refresh or rebranding initiatives, designing intuitive user interfaces and user experiences, managing multiple projects simultaneously, and meeting deadlines are all desirable qualities. Your organizational skills, attention to detail, and strong data management capabilities will be assets in this role. A deep commitment to social justice, equity, and nonprofit values, particularly in support of the elderly, is essential for success in this position.,
The Helpdesk Manager will oversee the operations of the Helpdesk program at the assigned location, ensuring seamless assistance to elderly patients and their caregivers. The role involves supervising the helpdesk team, building partnerships with stakeholders, managing escalations, and ensuring compliance with organizational policies. The Helpdesk Manager will also focus on operational efficiency, service quality, and program expansion to enhance the overall experience of elderly individuals at healthcare facilities. Key Responsibilities: 1. Operational Management Lead and manage day-to-day operations of the programme , ensuring efficient service delivery. Monitor patient flow and allocate resources to maximize support for elderly individuals. Develop and implement processes to streamline helpdesk functions, including SOP adherence. Ensure all helpdesk personnel meet key performance indicators (KPIs) and deliver exceptional service. 2. Team Leadership Supervise and guide the helpdesk team, ensuring their roles align with program objectives. Conduct regular team meetings to discuss goals, progress, and challenges. Organize and facilitate training sessions to improve staff knowledge and skills in elderly care. Handle recruitment, onboarding, and performance evaluations for helpdesk staff and volunteers. 3. Stakeholder Engagement Build and maintain relationships with key stakeholders, including hospital authorities, government agencies, old age homes, NGOs, and volunteers. Coordinate with the geriatric department and other hospital units to address patient needs effectively. Represent the helpdesk in meetings, seminars, and events, advocating for elderly care. 4. Patient and Case Management Supervise the resolution of elderly patients' issues, including obtaining doctor appointments, medicine procurement, and counseling services. Oversee case management, including the documentation of patient details, follow-up actions, and referrals. Ensure timely response to escalated cases and coordinate with appropriate authorities when needed. 5. Reporting and Documentation Maintain accurate records of helpdesk activities, including patient logs, case studies, and follow-up reports. Prepare monthly and quarterly reports for the National Program Manager, highlighting key achievements, challenges, and recommendations. Monitor data collection and ensure compliance with reporting standards and formats. 6. Volunteer Management Develop and implement strategies for effective volunteer engagement and duty allocation. Conduct orientation sessions for volunteers and evaluate their contributions regularly. 7. Strategic Development and Program Expansion Identify gaps in service delivery and propose actionable strategies for improvement. Explore opportunities to expand the helpdesk program to additional locations or partnerships. Collaborate with the National Program Manager to draft proposals and budgets for program enhancement. 8. Compliance and Quality Assurance Ensure helpdesk operations comply with organizational policies, hospital guidelines, and local regulations. Conduct regular audits to maintain service quality and identify areas for improvement. Requirements Strong leadership and team management capabilities. Excellent communication and interpersonal skills, particularly with elderly patients and healthcare professionals. Knowledge of healthcare systems, geriatric care, and welfare programs. Analytical and problem-solving abilities for handling escalated cases and operational challenges. Ability to multitask, prioritize workloads, and meet deadlines in a dynamic environment. Proficiency in Microsoft Office Suite and experience with MIS systems. Empathy, patience, and a commitment to serving elderly populations. Qualifications & Experience: Master’s degree in Social Work, Healthcare Management, or a related field is preferred. Minimum of 3-5 years of experience in a leadership role within healthcare or social services, with a focus on elderly care. Proven track record in program management, stakeholder coordination, and team supervision. Familiarity with hospital operations, helpdesk management, and public welfare schemes is desirable.
Key Responsibilities: Vehicle related Management: Maintain a comprehensive record of all MHUs and ensure statutory compliance is up-to-date. Ensure vehicle insurance renewals are processed monthly and handle the follow-up for statutory compliance. Maintain records of GPS devices and ensure GPS devices are fully functional with live tracking capabilities. Download and analyze monthly GPS reports for performance tracking and compliance. Manage the purchase of new GPS devices and coordinate installation processes. Create user IDs and passwords for SPM and SPO following GPS installation. Provide training for MHUs on the proper usage of GPS systems. Handle GPS software and SIM renewals annually based on financial year requirements. Mobile Lab Kit Management: Maintain records for all Mobile Lab Kits assigned to MHUs. Oversee the renewal of AMC/CMC contracts for the Mobile Lab Kits as required. Coordinate with vendors for servicing and maintenance of Mobile Lab Kits. Track beneficiary data through the Lab Kit dashboard to ensure proper functionality and reporting. Conduct training sessions for MHU staff on lab testing procedures and beneficiary data entry. Coordination with Departments and Field Teams: Maintain soft and hard copies of MOUs for every MHUs/SHU Project. Update the MHU MIS with MOU details, addendum details, launch dates and budget Coordinate with the state team for the update related to new MHU and closed MHU/SHU Coordinate with finance department for the advance payment and settlement of advance payments related to vehicle insurance renewals and GPS Ensure proper record-keeping and processing of purchase bills for GPS devices and Mobile Lab Kits Assist MHU team in the budget vs expenditure exercise of every MHU Assist MHU team in the M-Sparsh report compilation Requirements Graduate with at least 2-3 years of relevant experience Should be good knowledge of MS excel Should have good coordination experience Preferably with good communication skills