Job Title: L&D Trainer (QSR Industry) Company: Healthlicious Basil Foodtech Pvt. Ltd. Location: Delhi NCR Company Overview: Healthlicious Basil Foodtech Pvt. Ltd. is a premium, health-focused QSR brand with 30 outlets across Delhi NCR. We are committed to delivering quality, nutritious, and delicious food while fostering a culture of continuous learning and development. Job Summary: We are seeking a dynamic and experienced L&D Trainer with a background in F&B/QSR outlets. The ideal candidate will play a key role in enhancing staff skills through comprehensive training programs, ensuring consistency in quality and service across all locations. Roles & Responsibilities: Conduct Classroom Training (CRT) and On-the-Job Training (OJT) for new and existing staff. Deliver refresher training sessions to ensure continuous improvement and skill enhancement. Evaluate staff performance through assessments, feedback, and observation during training sessions. Develop, update, and maintain training content, materials, and SOPs tailored to the needs of QSR operations. Visit Basil outlets across Delhi NCR to provide hands-on training and support as required. Collaborate with outlet managers to identify training gaps and implement effective learning solutions. Engage regularly with new joiners to provide support, address challenges, and ensure a smooth onboarding experience. Requirements: Minimum 1 year of experience as a trainer in the QSR/F&B industry. Strong understanding of QSR operations, customer service, food safety, and hygiene standards. Excellent presentation, communication, and interpersonal skills. Ability to create engaging, practical, and results-oriented training content. Willingness to travel to various locations within Delhi NCR for on-site training. Why Join Us? At Healthlicious Basil Foodtech, you will be part of a fast-growing startup that values innovation, learning, and excellence. Join us to make an impact in the Healthy QSR industry while advancing your career in Learning & Development.
Here’s a professional and detailed Job Description (JD) for F&B Outlet Staff at Healthlicious Basil Foodtech Pvt. Ltd., tailored to suit postings on job portals, LinkedIn, or internal hiring use: 🌿 Job Title: F&B Outlet Staff (Service Crew / Counter Staff / Restaurant Associates) 📍 Location: Bangalore (Multiple Outlets) 🏢 Company: Healthlicious Basil Foodtech Pvt. Ltd. 🌐 Website: www.basil.health About UsAt Basil, we are revolutionizing the health-focused food experience in India with vibrant, nutritious, and fast-served meals. As we expand to Bangalore, we are hiring passionate, energetic, and service-oriented professionals to join our front-line outlet teams. Key ResponsibilitiesGreet and assist customers with a warm, welcoming attitude Take and serve orders accurately and efficiently Handle billing, POS transactions, and manage customer queries Maintain cleanliness and hygiene standards across the outlet Ensure food items are served as per company presentation and portion standards Follow Standard Operating Procedures (SOPs) for food handling and customer service Support team in managing daily opening and closing activities Upsell menu items and contribute to achieving outlet sales targets Coordinate with kitchen and back-end teams for smooth operations Handle dine-in, takeaway, and online orders as required RequirementsMinimum 6 months to 1 year experience in F&B, QSR, or hospitality service roles (Freshers may also apply) Good communication and interpersonal skills Basic knowledge of hygiene and food safety practices Ability to work in fast-paced, team-oriented environment Flexibility to work in shifts, including weekends and holidays Prior experience with POS systems is an added advantage Must be presentable and customer-service oriented Work Environment & BenefitsCompetitive salary with performance-based incentives Food & beverage allowance Uniform and grooming standards maintained Training & growth opportunities (Internal promotions encouraged) Friendly and growth-focused work culture How to Apply Send your resume to 📧 amber.chaturvedi@basil.health / 7428844438 Or walk in for an interview at our Bangalore office/outlet. Join us and be a part of the #BasilHealth movement – where health meets taste! Let me know if you'd like the same JD tailored for other roles like Restaurant Captain, Kitchen Staff, or Delivery Executives.
Location: Bengaluru Company: Healthlicious Basil Foodtech Private Limited We are a young brand, growing rapidly to serve healthy & fresh food & beverage. Our vision is to make healthy food accessible, without compromising on taste. We serve smoothies, shakes, refreshers & millet sandwiches. Everything we do is all-natural, preservative-free & fully transparent. Our good-food ATMs are stationed in 30+ locations in Delhi NCR including places like Amity university, Select City Walk, Worldmark Aerocity, Ambience mall, Max Group & Fortis group. We are also partners with food court aggregators like Smartq, Foodforum, Gokhanna. We have served 10 Lakh + orders and are on track to open 100 kiosks in this financial year. The Area Manager will oversee multiple outlets within a designated area, ensuring smooth operations, increased sales, customer satisfaction, and staff performance. You will be responsible for driving revenue growth, maintaining outlet standards, controlling costs, and managing staff effectively. This role requires a proactive leader with strong operational and people management skills, taking full ownership of each outlet’s performance. Key Responsibilities: Customer Management: Enhance online ratings and respond to customer feedback. Implement strategies to gather customer data and insights at each outlet. Ensure excellent customer service across all outlets. Sales Growth: Drive revenue growth per outlet, meeting or exceeding sales targets. Analyse sales data and develop action plans for underperforming outlets. Collaborate with marketing to boost outlet visibility and footfall. Outlet Operations & Audits: Conduct regular audits on cleanliness, storage, and pilferage control. Ensure timely opening and closing of outlets. Oversee product availability, stock management, and daily operational activities. Profit & Loss Management: Control staff costs, raw material costs, and repair/maintenance expenses. Identify cost-saving opportunities while maintaining service quality. Staff Management: Reduce staff attrition through effective hiring and retention strategies. Oversee staff recruitment, onboarding, and continuous training. Motivate and manage teams to ensure high morale and productivity. Repair & Maintenance: Take ownership of each outlet’s repair and maintenance needs, ensuring cost-effective solutions. Ensure all equipment is functional, minimizing downtime and maximizing operational efficiency. Promptly address maintenance issues while keeping expenses under control. Develop and implement preventive maintenance plans to reduce long-term repair costs. Key Performance Indicators (KPIs): Customer satisfaction scores (online ratings, feedback). Sales growth and revenue targets per outlet. Outlet audit scores (cleanliness, operations, stock control). Profit margins and cost control (staff, RM, repair). Staff retention and performance metrics. Qualifications: Proven experience in managing multiple outlets, preferably in the food & beverage industry. Strong leadership, problem-solving, and communication skills. Proficiency in P&L management, staff management, and operational audits. Ability to work in a fast-paced environment with strong attention to detail. What We Offer: Competitive salary and performance-based incentives. Opportunity for professional growth within a rapidly expanding company. Collaborative work environment and support for personal development.