ServiceNow Healthcare Platform Developer (CSM + HCLS) Nexusnow Ai

4.0 - 8.0 years

10 - 20 Lacs

bengaluru

Work from Office

Job Title: ServiceNow Healthcare Platform Developer (CSM + HCLS) Location: Offshore Type: Full-Time / Contract Experience Level: Mid to Senior-Level (4 to 7 years) About Us NexusNow.ai is a global leader in delivering next-gen ServiceNow and GenAI-powered solutions across industries. We specialize in industry-specific ServiceNow transformations, including deep domain expertise in Healthcare and Life Sciences . Join us in shaping intelligent workflows and AI-driven automation for some of the worlds largest payer organizations. Job Summary We are looking for a ServiceNow Developer with strong experience in Customer Service Management (CSM) and Healthcare & Life Sciences Service Management (HCLS) modules. The ideal candidate will be responsible for implementing payer-centric use cases such as prior authorization workflows, provider lifecycle automation, compliance reporting, and intelligent inventory management using ServiceNow and GenAI capabilities like Now Assist . Key Responsibilities ServiceNow Development (CSM & HCLS) Design and configure workflows for: Prior Authorization, Claims Triage, Provider Credentialing Member Journey & KYC Automation Compliance Dashboards (HEDIS, STAR) Medical Asset & Inventory Tracking Implement Healthcare-specific data models using HCLS Core and HCLS Applications Customize case types and table relationships as per payer operational needs GenAI & NowAssist Implementation Integrate Now Assist to power virtual agents, smart search, and claims deflection Automate triage and document processing using GenAI models Platform Enhancements & Integrations Build reusable components, UI actions, Script Includes, and Business Rules Develop and maintain REST/SOAP APIs and Integration Hub spokes (e.g., InterQual, FHIR, 837/835) Ensure PHI/PII-compliant configurations as per HIPAA and SOC-2 Stakeholder Collaboration & Delivery Work closely with healthcare clients to gather and analyze domain-specific requirements Participate in Agile ceremonies and cross-functional design sprints Provide support and documentation for UAT and go-live phases Key Skills ServiceNow CSM & HCLS (Payer Edition) HCLS Core Modules: Patient 360, Consent Mgmt., Provider Lifecycle Now Assist (GenAI, Virtual Agent, Knowledge AI) Integration with healthcare systems (FHIR APIs, EDI, HL7) JavaScript, GlideScript, Flow Designer Agile methodology & healthcare compliance awareness Why Join Us? Be part of a fast-growing, AI-first ServiceNow partner Deliver real-world GenAI use cases in healthcare transformation Work with global payer clients across the US, UK, and APAC Fast-track career growth, certifications, and leadership opportunities Thrive in a collaborative, innovative, and inclusive culture

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