3 Healthcare Logistics Jobs

The Healthcare National Account Manager role based in Ahmedabad (Including Delhi) involves generating revenue streams for MOVIN by establishing new business relationships and managing existing partnerships within the designated Complex healthcare segment. This includes Labs, Diagnostics, Biopharma, MedTech manufacturers, and distributors in the respective geographical locations. Your main responsibilities will be to execute business plans to achieve sales and revenue goals, develop sales strategies, and create customer solutions that align with the MOVIN Healthcare portfolio. Building strong partnerships with key decision-makers both within customers and MOVIN will be crucial. As a Healthcare National Account Manager, you will be expected to maintain a robust pipeline using tools like Salesforce, manage a book of business, devise account strategy roadmaps, and oversee contract renewals and compliance. Additionally, you will be required to stay updated on competitor performance and industry news, and collaborate with internal teams to leverage competitive intelligence. To excel in this role, you should possess ambition, drive, and a Bachelor's degree (Masters preferred) in Logistics, Supply Chain, or Business. You must have 7 to 10 years of experience in Business Development, particularly in International/Domestic Logistics, Healthcare logistics, Air Express Next Business Day, specialty, and critical logistics. Experience in complex healthcare logistics, especially Cold Chain, will be advantageous. The ideal candidate will demonstrate proficiency in Solution Selling, collaborating with cross-functional and BU stakeholders, and have strong verbal and written English language skills. Quick learners who are flexible to travel domestically within the region or as per allocated geographies are preferred for this position.,

Description: Job Description: Lead Customer Service Associate Location: Chambur, Mumbai. Interview Location: BKC, Mumbai. Company: A leading global healthcare company offering pharmaceuticals, diagnostics, medical devices, and nutrition products Payroll company: (On Talisman payroll) Contract renewable: Yes, based on performance. Working Days: 6 Days Work timing: 9 AM to 6 PM Round of interview: 2 interviews. Experience: 3+ Yrs to 15 Yrs or more. Job Summary: We are seeking a proactive and detail-oriented Lead Customer Service Associate to oversee and manage the end-to-end process of faulty sensor replacement and logistics coordination for direct and dispensing accounts. This role involves close collaboration with healthcare professionals (HCPs), the ADC sales team, third-party service associates, and internal customer experience (Cx), legal, public affairs, and quality teams to ensure timely and compliant service delivery. The role also includes managing high-priority escalations through the Cx - GM Desk Email and ensuring prompt resolution. Key Responsibilities: Process Oversight & Coordination: Manage the faulty sensor replacement process from initiation to resolution. Ensure third-party service associates collect faulty sensors and submit the Manual Complaint Form (MCF) accurately and on time. Coordinate with ADC Sales Team to validate replacement requests based on 90-day sellout. Ensure that PRE (Potential Reportable Events) are escalated and reported by Cx (Concentrix team) as per policy. Stakeholder Collaboration: Liaise with Public Affairs, Legal, and Quality teams to draft and review communication for consumer escalations. Coordinate with internal stakeholders to ensure timely and compliant resolution of escalated issues. Escalation Management: Monitor and manage the Cx - GM Desk Email for consumer escalations. Collaborate with relevant departments to investigate, address, and resolve escalated concerns efficiently and professionally. Team Leadership: Supervise and guide third-party service associates in MCF submission and logistics. Ensure adherence to SOPs and compliance requirements. Communication & Documentation: Ensure timely communication between HCPs, ADC Sales, Cx Executives, and logistics partners. Maintain accurate records of MCFs, courier dispatches, and CRM updates. Escalate cases exceeding 3% replacement threshold to ZBM and LT for approval. System & Reporting: Ensure complaints are logged in the Unity system and updates are shared with the Cx Executive. Track and report monthly replacement/sellout ratios. Support finance in processing stockist replacements based on validated approvals. Training & Compliance: Coordinate training sessions for ADC teams and HCPs when replacement thresholds exceed 5%. Ensure compliance to the replacement process. Qualifications: Bachelors degree in business administration, Life Sciences, or related field. 35 years of experience in customer service, healthcare logistics, or pharmaceutical operations. Experience managing third-party vendors or service associates is preferred. Skills & Competencies: Strong organizational and coordination skills. Excellent communication and interpersonal abilities. Proficiency in CRM systems and Microsoft Office Suite. Ability to analyze data and generate actionable insights. Knowledge of healthcare compliance and logistics processes is a plus. Experience working with cross-functional teams including Legal, Public Affairs, and Quality. Strong problem-solving skills and experience handling high-level customer escalations.

Cold chain logistics & genetic dignostics Outbound Logistics for Kits & Consumables Partner with regional Sales & Business Development teams Vendor & Transportation Oversight Cost Efficiency & Process Optimisation Cash Management & Payment Collection Required Candidate profile Inventory, Warehouse & Compliance Partner with Phlebotomy, Lab Operations, Sales, Finance, & Customer Support teams for aligned execution. Familiarity with IATA, NABL, ICMR guidelines