Healthcare Customer Support (Insurance Domain)

Role Overview: You will be working as a full-time Healthcare Customer Support in the insurance domain at Al Fahad Enterprises in Bengaluru. Your main responsibilities will include assisting customers with insurance inquiries, resolving issues, and providing accurate information on healthcare policies and processes. You will be expected to communicate with clients through various channels, maintain records of interactions, and ensure a positive customer experience. Additionally, you may need to collaborate with other departments to address complex customer concerns effectively. Key Responsibilities: - Assist customers with insurance-related inquiries and resolve their issues. - Provide accurate information on healthcare policies and processes. - Communicate with clients through various channels to deliver quality support. - Maintain accurate records of customer interactions. - Ensure a positive customer experience. - Coordinate with other departments to address complex customer concerns effectively. Qualifications: - Strong communication skills for effective client engagement and query handling. - Understanding of healthcare, medicine, and insurance-related practices. - Experience or knowledge in EMT and healthcare training is an advantage. - Problem-solving abilities and attention to detail for efficient issue resolution. - Proactive mindset and excellent interpersonal skills to build positive client relationships. - Customer service experience in the healthcare or insurance domain is beneficial. - Bachelor's degree or relevant qualification in a related field is preferred.,