Head - Visitor Experience

As the Head of Visitor Experience at Dharohar, your main responsibility is to create the best customer experience at Third Space by developing and implementing strategies to attract, engage, and retain visitors. Your role involves overseeing and enhancing the overall visitor experience, ensuring their satisfaction and enjoyment. **Key Responsibilities:** - Create and implement a visitor experience strategy aligned with the organization's goals - Analyse the visitor journey to identify pain points and opportunities for improvement - Ensure efficient and effective visitor services, facilities, and infrastructure - Track visitor metrics to measure performance and inform decision-making - Work with cross-functional teams to create a cohesive visitor experience - Promote the visitor experience and manage visitor communications **Qualifications Required:** To succeed in this role, you must: - Love making people smile - Be an active listener - Build connections with people quickly - Stay calm under pressure - Be really observant It would be helpful if you: - Are process-oriented - Have experience in the hospitality/service sector - Have attention to detail **Experience:** - Minimum 5 years of relevant work experience Join Dharohar and be a part of a mission-driven organization where you can innovate, lead, and enhance visitor interactions in the non-profit sector. Enjoy benefits such as Paid Leave, Performance Appraisal, Learning Opportunities, and Career Development.,