Head of Service & Operations (BCP, Compliance and Risk)

Job Summary: Head of Service & Operations (BCP, Compliance and Risk)

About the role

This role is crucial to make sure Infrastructure meets Business continuity and regulatory requirements and stays secure at all times, enhanced availability and lowered restoration times . You will work with different Service and Operations leaders, Security and other Technology teams for being successful in this role.

The role also brings in thought leadership and contribution panning across wider Tech organization. The role also is positioned well towards Director succession and hence has a significant potential to grow in the organization.

You will be responsible for

This role has three main responsibilities, ensuring the continuity of the business, complying with security controls for infrastructure, and managing risk.

Business Continuity:

Security controls:

Risk management:

While delivering all the above, you will ensure that we measure and improve our compliance continuously with focus on stability, aligned with Tesco priorities and driven by value.

You will need.

• Ability to define a Service Strategy towards the compliance related activities a communicate it efficiently and achieve buy-in with various stakeholders across all levels of
• Service Management leadership history in a global, distributed environment.
• Proven experience to define and drive BCP and compliance end to end in a Service & Operations environment.
• Deep knowledge in ITIL or Lean Six Sigma in an Agile/Devops environment, Design Thinking desirable
• Proficiencies in using Data Science and Analytics for Service Management
• Track record for driving Automation, utilising classical and AI based approach.
• Capability to build and manage a multinational team of direct and indirect contributors.
• Excellent communication and influencing skills on all levels.
• Broad technical knowledge in a variety of platforms and systems relating to Service Management in a large-scale, international environments.
• Infrastructure security certification will be desirable.