Head of Salesforce-IT Consulting

As the Head of Salesforce Practice, you will lead the strategic direction, delivery, and growth of our Salesforce services. You will oversee a team of developers, architects, and consultants to ensure high-quality implementations and act as a trusted advisor to our clients. Your key responsibilities will include defining and leading the Salesforce strategy and roadmap for the organization, overseeing end-to-end Salesforce project delivery with best practices in design, development, and deployment. You will provide technical leadership on architecture and complex solutioning, lead pre-sales activities such as proposal building, client presentations, and solution design. Additionally, you will build, mentor, and scale a high-performing Salesforce team, staying current with new Salesforce releases, features, and best practices. Managing client relationships and acting as a senior escalation point, driving quality assurance, compliance, and internal process improvements will be crucial aspects of your role. You will collaborate with cross-functional teams including Sales, Marketing, and Product, ensuring optimal use of Salesforce licenses, tools, and third-party integrations. The key requirements for this role include 8+ years of IT experience with a minimum of 5+ years in Salesforce leadership. Proven experience in leading multiple Salesforce implementation projects, deep expertise in Sales Cloud, Service Cloud, and ideally Marketing/Experience Cloud is essential. Experience with Salesforce integrations using REST/SOAP APIs and middleware like MuleSoft, a strong knowledge of Salesforce architecture, development (Apex, LWC), and deployment are also required. Experience working with global clients in a consulting/delivery environment, excellent communication, and stakeholder management skills are important. Salesforce Certifications (System/Application Architect preferred; CTA is a plus) are a definite advantage. This is a permanent job type with benefits including Provident Fund, day shift schedule, and performance bonus. The work location is in person.,